Orderer my racket online, 2 days later it was delivered. Straight class, ongoal.se is the perfect go to when ordering padel rackets. Customer service 10/10, racket quality 10/10, whole experience 10... See more
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See what reviewers are saying
Fantastic customer service! I had an issue with a padel racket, and the whole warranty/replacement process was handled quickly, professionally, and without any hassle. Communication was fast, f... See more
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I placed an order online and wanted to receive an expedited delivery as I had to fly out. The customer service stayed in touch throughout and made sure that I get the package on time. Very impressed b... See more
Company replied
Ive had multiple succesful orders with Ongoal whom always provides exceptionally good and quick service. One of the rackets i bought broke pretty fast from smashing which should not happen... See more
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Company details
Written by the company
Din padel- och innebandybutik på nätet! Utrusta dig för padel och innebandy med Ongoal! Vi erbjuder expertis inom båda sporterna och ett brett sortiment av padelracketar, med över 50 000 nöjda kunder. Våra experter hjälper dig att välja rätt utrustning, och vi erbjuder fria byten och fri frakt över 500 kr. Handla hos oss för kvalitetsutrustning och en bättre spelupplevelse!
Fri frakt över 500 kr / Fria returer / 60 dagars öppet / Prisgaranti
Beställ innan kl. 13.00 på vardagar så skickar vi varan samma dag
Vi har fri frakt på alla beställningar över 500 kronor, beställ innan kl. 13.00 på vardagar så skickar vi varan samma dag, Vi har 60 dagars öppet köp och vi prisgaranti på alla våra produkter
Contact info
Vasatorpsvägen 1G, 254 57, Helsingborg, Sweden
- kundservice@ongoal.se
- ongoal.se
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Ongoal
Thanks for your review and welcome back :)
Fast delivery and personal service!
February 6, 2025
Reply from Ongoal
Thanks for your nice review, glad to hear that! Welcome back :)
I still haven’t got my product what I…
I still haven’t got my product what I have waited. Shipping should took 2-3 days mine package have been in delivery over week and I haven’t heard anything about package.
December 27, 2024
Reply from Ongoal
We can see that it hasn't been scanned by the transport company yet, we will investigate this with our transport company. Please get back to us via email and we will keep you updated there and also give you compensation for the delay.
Reply from Ongoal
Thanks for your review and welcome back!
Order from Italy
I bought my new pala for my padel matches.
High quality, perfect customer service and super fast traced delivery from Sweden to Italy.
Highly recommended :)
June 24, 2024
Unprompted review
Reply from Ongoal
Thanks for your review and good luck with with your new racket :)
Arvio
Selkeät nettisivut, nopea toimitus kilpailukykyiset hinnat ja ilmainen kuljetus tilaukselleni.
Good and informative website, fast delivery competitive prices, and free delivery for my order.
November 27, 2023
Reply from Ongoal
Thanks and welcome back :)
Fast delivery and easy shopping
Delivery to Finland was quick and everything went as it should. Definetly gonna shop in here again
August 20, 2023
Reply from Ongoal
Thanks you so much!
Very happy customer
I've bought two padel rackets from ongoal and I have been very happy with the delivery times and most of all to the customer service through FB messenger. I'm very strict with my racket selection and my requests for a specific weight for the rackets have been taken into account and the rep in the chat has double checked my request reaches the warehouse so I get the exact racket I wanted. Great service - wholeheartedly recommended 👍
August 17, 2023
Reply from Ongoal
Thank you so much!
Excellent customer support
Fast delivery. Got compensated with balls for a minor scratch on my padel bat. Excellent service and very fast answers on their facebook site. Will definitely recommend and come back!
June 13, 2023
Unprompted review
Reply from Ongoal
Happy to hear! Thank you for that :)
Just received my new padel rack and it…
Just received my new padel rack and it looks amazing..
Customer service extremely friendly and helpful and they do everything possible for customer to be happy..
100% recommended 👌👌
May 11, 2023
Unprompted review
Reply from Ongoal
Thank you! Welcome back! :)
Reply from Ongoal
Great to hear! Thank you!
Returns are very expensive
Good service but if you return the purchase they charge you a lot of money.
December 18, 2022
Reply from Ongoal
Hi Jose, I am happy to hear that you like our service, but sorry to hear about the return fee. We are also sorry about the return fees but these are the cost we have to pay to the distributors for sending and handling the parcels. We aim and hope to get them as low as possible further on. I know we have had contact through customer service, and please let us know if we can do anything else for you. All the best! Anders
Ongoal tog tag i problemet och löste den!
Well I ordered a rowing machine and a mat last Wednesday evening. Next day, I got a tracking number with delivery expected on Tuesday evening. The package was delivered. Unfortunately only the mat was delivered. I contacted Ongoal through their Facebook messenger after kl 21:00 and within a half hour they contacted me:) it’s now Wednesday morning and I received a reply from Ongoal with a link to track my package and an apology from Livingsport A/S for not informing them or myself that the rowing machine is sent from another location. My package is expected on Friday before 17:00. If there are any issues, I’ll be sure to leave a negative review for Livingsport A/S as they should take care in the reputation of their business clients.
Uppdatering: Jag har fått maskinen den 19 Nov. 2022 utan problem med konstant uppföljning från Ongoal. Är jätte nöjd med maskinen. Jag rekommenderar Ongoal till tusen!
November 15, 2022
Unprompted review
Reply from Ongoal
Thank you so much for your kind feedback. Welcome back anytime! Have a great day!
Quick delivery and good price.
Quick delivery and good price.
I’m Very happy and I can recomand…
September 4, 2022
Reply from Ongoal
Great to hear! Thank you for your feedback!
Reply from Ongoal
Great to hear! Thank you so much!
Good pricepoint and helpful service
First of I got a very good price, and the checkout process was quick and simple. Had a issue with the equipment i received after a short time using it and contact OnGoal, they where more than helpfull and made sure I recieved a new shipment. Talked to them using messenger app and this was perfect. Got answers to my questions within minutes. This will be my new go-to web shop from now on! Highly recommend!
June 28, 2022
Unprompted review
Reply from Ongoal
Great to hear! Thank you for your kind feedback :)
Best prices and good delivery
Best prices and good delivery. Easy returns if that is necessary.
May 23, 2022
Unprompted review
Reply from Ongoal
Thank you! Have a great day!
I had to pay £42 additional import tax…
I had to pay £42 additional import tax at the point of delivery to UPS ! I could have refused delivery and sought a refund from you .
This tax implication is not clearly mentioned on your website .
Please make the tax implications clearer.
April 11, 2022
Reply from Ongoal
Hi George! Sorry to hear about this. We will look into what happened and make sure information is clear. We will contact you about this. Best regards, Anders
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