I didn't realise bit was auto doc as I probably wouldn't have bought it as last time from autodoc took a long time for delivery over a week but I was pleasantly surprised when it was delivered the fol... See more
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Review summary
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Highly recommend, great prices. Although parts came from Autodoc, they were so much cheaper than Auto doc’s website! Fast delivery, as described and well packaged! Will definitely be using them again... See more
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Ordering a replacement starter motor was problem free. Site was easy to navigate. Price was better than expected. New motor fitted and does the job. Delivery was ok, but I learned that despatched doe... See more
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Wow what brilliant service needed a egr valve.with cooler for vw crafter beat all the motor factors hands down super efficient. Well packaged.will definitely be ordering all my motor parts from this c... See more
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Company details
Information provided by various external sources
Onlinecarparts.co.uk is an online store of all widespread and rare car parts. Be sure that on the site onlinecarparts.co.uk you buy the most qualitative car parts of well-known car parts makers. Our partners and supplies are such car parts makers, as Bosch, Beru, Sachs, Luk, Hella, Valeo, Febi Bilstein, TRW, Ate, K&N, Metzger, and many others. On the site onlinecarparts.co.uk it is very easy to find all car parts that are in stock. Even inexperienced car owners will be able to find necessary car part and order it.
Contact info
4.2
Great
2K reviews
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quick ordering system however rather…
quick ordering system however rather long delivery time which was a great shame
June 25, 2026
Reply from Onlinecarparts - Great Britain
Hi!
Thank you for your feedback 😊 We’re happy that you're satisfied with your order and the quality of our service 🚚✨ We always strive for perfection and want your experience to be the best 🛠️💫
Kind regards,
Onlinecarparts Team
Based in Germany
Based in Germany, despite the site being covered with "UK" and only listing a UK trading address. Once you order, THEN you find out your parts are coming from Germany, will arrive on '????" and there's nothing you can do about it under any circumstances except wait and be fobbed off by customer services.
Then they'll send a condescending reply stating "We don't hide anything" when they're a German company with a 'co.uk' domain and their shipping policy is about 12 clicks deep on their site. Also, I could not find ONE mechanic who would touch anything with their logo on. I returned all of my order about 12 days ago and have still yet to receive my refund. I also ordered 4 bulbs, all of the wrong models were shipped to me.
And while I'm here responding to their response to my review, I'll just add on that this "International" company, who "Doesn't hide anything" about the fact they're shipping from overseas, sent me a Left-Hand drive steering rack for a right-hand drive car. Fortunately, they packaged it so badly it was completely destroyed in transit. Otherwise, they would have refused the return, saying that I ordered the wrong part. So the 2 instances of dishonesty from them actually cancelled each other out! This is the one benefit I can see to ordering from OnlineCarParts.co.uk or as they're actually known, Autodoc.
June 22, 2026
Unprompted review
Reply from Onlinecarparts - Great Britain
Hello MG,
Thanks for your feedback.
The information about our company is available on our website: https://www.onlinecarparts.co.uk/company.html
We don't hide anything.
Order processing time is 1-2 working days and then order is sent.
The delivery time to the UK is 4-7 working days.
Please contact us at trust@onlinecarparts.co.uk with you order's details.
We will help you and check all the situation.
Best regards,
Onlinecarparts team
❌ Absolute Nightmare: Incorrect Parts, Hidden Autodoc Link & Missing Refund!
Rating: ⭐☆☆☆☆ (1/5 Stars)I had an absolutely terrible experience with Onlinecarparts.co.uk and strongly advise everyone to stay clear of this website. I placed an order (Order ID: 169911490) totaling £356.79 for a complete set of front and back brake pads and rotors, making sure to use my vehicle registration number to guarantee fitment. I had no idea this company was just a front for Autodoc until after checkout, and the transparency issues only grew from there.The entire process was an absolute disaster from start to finish. It took over eight working days just for the delivery to arrive, and despite using my registration number, the parts they sent were completely incorrect and useless for my car. I sent the items back immediately, but the return process has been a complete joke. It has now been over eight working days since the return, and they have only issued a partial refund of £124.96. They are still holding £231.83 of my money for absolutely no reason.This is a ridiculous and unprofessional way to run a business. I wish I had taken the negative online reviews seriously beforehand because they are 100% accurate. I am now forced to have my bank intervene to get my remaining money back. Never ordering from here again, and I will never suggest this website to anyone.
June 17, 2026
Unprompted review
Reply from Onlinecarparts - Great Britain
Hi Sanjay!
Thank you for your review. We sincerely regret the delay in your refund. Typically, after receiving the item at our warehouse, it takes 1–14 days for unpacking, checking, and processing the return.
We have thoroughly investigated the issue you raised and are pleased to confirm that it has been successfully resolved.
If you have a moment, please let us know how we did.
Your comments are very valuable to us!
Sincerely,
Onlinecarparts team
Utter garbage avoid at all costs.
Utter garbage avoid at all costs.
I ordered a very specific car battery and they sent a motorbike one instead before insisting on this ludicrously long winded returns process which today has been going over three weeks. They have my item I returned, yet keep asking me the same questions and saying it will be another three weeks. Honestly avoid these at all costs. I have ended up paying slightly more from a main dealer for part i needed but at least they are trustworthy. I genuinely think this is a scam website and have now opened a dispute with them via my bank for fraud.
June 24, 2026
Unprompted review
Reply from Onlinecarparts - Great Britain
Hello BEN WILDMAN!
Thank you for taking the time to share your feedback.
We are sincerely sorry to hear about your experience and understand your frustration regarding the incorrect item received and the time taken to process the return. Please accept our apologies for the inconvenience caused.
We take comments such as yours very seriously and would like the opportunity to review your case in detail. To allow us to investigate the matter thoroughly and provide you with an update, we kindly ask you to contact us by email at trust@onlinecarparts.co.uk and include your order number.
We appreciate your feedback and hope to have the opportunity to address your concerns and assist you further.
Best regards,
Onlinecarparts Team
Reply from Onlinecarparts - Great Britain
Hello!
Thank you for your feedback 😊 We’re glad that you’re happy with your order. We're always ready to help you pick the right parts 🧭🔧
Best regards,
Onlinecarparts Team
no customer service
no customer service.
you cannot talk to anyone only through live chat which after 20mins of waiting disconnects you and doesn't get back to you. ordered discs and pads and gave reg number so get the parts right. click what i wanted and they sent me wrong parts. trying to get return label is pathetic. webchat on Saturday said will receive in 2 days and still waiting. how long does it take to send an email for me to print out. BY the way this is uk side of AUTODOC who are just as bad. German engineering great, German customer service pathetic.
June 20, 2026
Unprompted review
Waited too long
I got what I requested and paid for. The only issue really was the lengthy wait I had in receiving it. However, the company has since admitted their error and have kindly recompensed me with a voucher toward any further purchase.
June 18, 2026
Reply from Onlinecarparts - Great Britain
Hello Will Chandler!
Thank you for taking the time to share your experience with us.
We are pleased to hear that you received the parts you ordered and that we were able to resolve the situation to your satisfaction. We sincerely apologize once again for the longer-than-expected delivery time and appreciate your patience and understanding throughout the process.
We are glad that the voucher we provided as a gesture of goodwill reflected our commitment to making things right. Your feedback is greatly appreciated and helps us continue improving our service.
Thank you for choosing us. We look forward to serving you again in the future.
Best regards,
Onlinecarparts Team
Highly recommend
Highly recommend, great prices. Although parts came from Autodoc, they were so much cheaper than Auto doc’s website! Fast delivery, as described and well packaged! Will definitely be using them again if I need anything
June 15, 2026
Reply from Onlinecarparts - Great Britain
Hello,
Thanks for your trust and positive feedback! We always strive to achieve the highest standards of service and quality 🔍✅
Best regards,
Onlinecarparts Team
Reply from Onlinecarparts - Great Britain
Hello!
Thank you for your feedback 😊 We’re glad that you’re happy with your order. We're always ready to help you pick the right parts 🧭🔧
Best regards,
Onlinecarparts Team
Good value and good service
June 16, 2026
Reply from Onlinecarparts - Great Britain
Hi!
Thank you for your feedback 💬 It’s important to us that every order is a positive experience for our customers✨🚗
Best regards,
Onlinecarparts Team
Pros and cons
Although offering excellent value if they send you the wrong parts it is very difficult to return them or get a refund. They have a 14day return window which can be difficult if the parts look OK but are wrong when trying to fit them (brake pads in my experience)
June 15, 2026
Unprompted review
Reply from Onlinecarparts - Great Britain
Hello Richard Lloyd!
Thank you for your feedback.
We’re glad you appreciate the value of our products, and we’re sorry to hear about the difficulties you experienced with the return process and fitting of the parts. We understand how frustrating it can be when an item appears correct but does not fit your vehicle as expected.
Our team would like the opportunity to review your case in more detail and assist you further. Please contact us directly at onlinecarparts@autodoc.co.uk, and we will do our best to help you find a suitable solution.
We appreciate your understanding and look forward to assisting you.
Best regards,
Onlinecarparts Team
First time use and no problems with the…
First time use and no problems with the service so far. Part was delivered as described.
June 15, 2026
Reply from Onlinecarparts - Great Britain
Dear customer,
Thank you for your positive rating 🌟 We’re happy to know that you’re pleased with your purchase and our service. May every journey be safe and comfortable 🚗💨
Best regards,
Onlinecarparts Team
Trusty and right parts
Trusty and right parts , fast delivery , will order again , many thanks.
June 9, 2026
Reply from Onlinecarparts - Great Britain
Hi!
Thank you for your feedback 💬 It’s important to us that every order is a positive experience for our customers✨🚗
Best regards,
Onlinecarparts Team
The product was exactly as described…
The product was exactly as described and arrived in good time. Thankyou.
June 8, 2026
Reply from Onlinecarparts - Great Britain
Hello!
Thank you for your feedback 😊 We’re glad that you’re happy with your order. We're always ready to help you pick the right parts 🧭🔧
Best regards,
Onlinecarparts Team
easy to order part and speedy delivery
June 9, 2026
Reply from Onlinecarparts - Great Britain
Hello!
Thanks for your feedback 💬 Your opinion is important to us, and we’re glad that we could provide you with the right car parts 🔧📦✨
Best regards,
Onlinecarparts Team
I checked your site and you had what I…
I checked your site and you had what I needed. No hassle and no bullshit what you advertised was what I got not having to send it back as it was the wrong part. Also ened to end tracking.
June 5, 2026
Reply from Onlinecarparts - Great Britain
Dear customer,
Thank you for your positive rating 🌟 We’re happy to know that you’re pleased with your purchase and our service. May every journey be safe and comfortable 🚗💨
Best regards,
Onlinecarparts Team
great value and good service
June 1, 2026
Reply from Onlinecarparts - Great Britain
Hello, Thanks for your positive rating 🧡 We do our best to make sure every customer receives quality products and has a smooth shopping experience 🚚✨
Best regards,
Onlinecarparts Team
Slow to handle returns, dispatch not the fastest
Requested a return for faulty/defective parts and after 5 days they have still not reviewed the return request.
Despite the name of the website, it's a brand for AutoDoc who are based in Germany. So parts do seem take a little longer than you might expect to arrive.
June 5, 2026
Unprompted review
Reply from Onlinecarparts - Great Britain
Hello Tom,
Thank you for your feedback.
We are sorry to hear about your experience and any inconvenience caused by the waiting time for your return request review.
Please note that our warehouses are located in Germany and Poland. You can find this information on our website. Due to the international logistics process, delivery and return handling times may sometimes be slightly longer than expected.
We would also like to inform you that your return request is currently being processed. Our manager will contact you shortly to assist you with the complaint and provide further support regarding your case.
Best regards,
Onlinecarparts Team
Reply from Onlinecarparts - Great Britain
Greetings!
Thanks for your review 🌟 We really appreciate your trust and will continue to provide you with a high-quality service 🤝🚙
Best regards,
Onlinecarparts Team
The identification and ordering of the…
The identification and ordering of the parts were simple and straightforward and the delivery was excellent. Highly recommended
May 31, 2026
Reply from Onlinecarparts - Great Britain
Dear customer,
Thank you for your positive rating 🌟 We’re happy to know that you’re pleased with your purchase and our service. May every journey be safe and comfortable 🚗💨
Best regards,
Onlinecarparts Team
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