Online Carpets Reviews 

Before ordering I made two requests for samples, both of which were delivered free of charge the next day. Ordering and payment was simple and the communication from Online Carpets was excellent, including on delivery day and which was augmented by tracking on the day. The delivery driver was cheerful and helpful too.
My carpet and underlay are great quality at a very good price.

Excellent value for money.
Ease of ordering
Quick deliveries

Thank you, will use again.

Perfect transaction. Delivered on time.

Great price and service. I had to postpone the delivery as I just got out of hospital and couldn’t help the driver unload. The staff totally understood and were really helpful, when their driver arrived a week later he made sure I didn’t lift anything and placed all the items exactly where I needed them. A great service from ordering online, communication with the company and then completed by their very professional, friendly and helpful delivery driver. Will definitely use them again. Thanks

Easy to order. Wide range of choice. Speedy and reliable delivery.

Good great amazing

Sent me loads of free samples then delivered my carpet of choice with no hassles at all. I would highly recommend.

The carpet was good quality for the price Also the site was easy to use for other parts that were needed and the quality was also well priced the delivery service was excellent as well I would have no problem using you again thank you Alec Murray

Easy to order price was superb with quick delivery laminate flooring was as expected would use this company again very happy customer 😀

It was easy to choose and order samples, before making a decision about which carpet to go for.
the ordering was easy and delivery was swift and given a delivery slot to meet my needs. The carpet is of great quality, I am so happy with it.

Easy to order
Delivery was quick

Have been buying carpets from them for years ! They were good .I recently bought carpet for all the rooms was told by employee to buy the amount they suggested , now have several rolls of extra carpet which was such a waste and financially expensive. Carpets delivered initially were of wrong size and had to pay the carpet fitter the day rate although he could not fit the carpet, so generally lot of unnecessary expenses incurred , have complained to them and waiting for their reply

Very quickly delivered very good price
And very good quality laminate floor

It came in time its good quality and it lookes brill would order again when i need carpet or vinyl (pleased)

I've ordered LVTs, and apparently they have transfered my order to a firm called Generation Flooring.
For the delivery today, I've got messages someone must be at home, I got leave from my job. And I got a message, saying we tried and you were not at home. I checked the tracking and called customer services: it is a totally different house they went. And the solution they proposed is redelivery in 5-6 days. Even though I say, it is their own fault, I got leave, they do not provide any solution, they simply say cancel your order.

Just be careful about such nonsense mistakes and irresponsible behaviour.

The website is easy to navigate, prices are very competitive.
The ordering process was simple and delivery was swift, with excellent tracking updates.
Im very pleased with my Quickstep laminate flooring!

Easy to order and i was very satisfied with my last order i recieved 😊

I wouldn’t even rate it a 1 but have to put a minimum of 1 star
The service and responses have been insulting
No accepting that they are at fault
I ordered and paid over £165 for a roll of Lino over 4mx4m to be delivered by one man delivery, drags it out of the van bent in half, to sling it bent over his shoulder, I lay it flat as soon as it’s delivered in the hope it won’t have damaged it then my fitter came out, unravelled into place in my kitchen to fit and was hopeful the over half of my floor has creases and damage from where they’ve bent the role from the point of loading onto the van to be told I’m at fault for not rolling out the roll beforehand before a fitter (not sure where I’m expected to roll it out to fully inspect my fitter raised the issue on the day which I still had to pay fitting fee, and have a Lino fully damaged due to the incompetence of this company to raise a complaint to be insulted with £40 offer to then be told oh we can replace it and collect the damaged Lino but won’t pay for your fitter even though I’ve wasted £80 on a fitter for already damaged Lino so I’ll be even further out of pocket to then be patronised on the phone by a customer care member and manager insulting me, it’s ridiculous and now still waiting for a resolution and when I said I want to escalate it they suggested I speak to CAB what is CAB going to do I’m complaining to the company at fault to be told go to CAB !
DO NOT BUY OFF THESE

Wry good service and fast Delievey. Spoilt for choice will be back for more

We went to the usual high street stores for carpet, but pricing and lack of transparency made us look elsewhere. We also went to a local John Lewis concession who were equally poor. We ordered online carpets. Relatively straightforward, and samples were quick. Two large orders later we are very very pleased, delivery was spot on both occassions and carpet was great. Very good business to deal with and the results on the carpet speak for themselves. We are lucky we found a reliable English fitter. Highly recommend online carpets