OnlineClinic Reviews 22

TrustScore 3.5 out of 5

3.3

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Rated 2 out of 5 stars

i found service first class , online support very helpful and delivery very fast .i wish to confirm above my experience with my first order , but tried to reorder same product four days later to be to... See more

Rated 4 out of 5 stars

Online Clinic was a pretty helpful way to order the medication I needed. I'm actually abroad right now and am not familliar with pharmacies and such around here. This service made it a lot easier to... See more

Rated 4 out of 5 stars

Online Clinic dispatches ordered goods discreetly packaged for next day delivery as promised. My prescription (Viagra) is pricey to say the least..

Rated 3 out of 5 stars

My delivery came and one of my boxes of pills was missing. So a bit of an ordeal on the phone but got it sorted in the end. Daniel Sutton was lovely and had the other box out to me two days later.

Company replied

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3.3

Average

TrustScore 3.5 out of 5

22 reviews

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Rated 5 out of 5 stars

Seamless experience

Seamless onboarding experience and rapid dispatch. Item arrived well packed with icepack and still cool. Only odd omission is some pre-injection swabs.

June 9, 2025
Unprompted review
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Rated 1 out of 5 stars

Really disappointed with this company.

Really disappointed with this company.
The doctors are not on the ball at all.
I’ve been using a product from them for three months. My 4th order on the day of dispatch I was told the order was on hold as the doctor wanted more information. What have they been doing while the Oder was placed four weeks back?
They asked what my blood pressure is?
Why was I staying with the same dose, which had already been answered and agreed.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Extremely straightforward procedure from start to finish with a speedy no nonsense delivery.

Absolutely brilliant service. I ordered online with a very straightforward form type procedure, the very next day I began receiving automatic updates on the status of my order which then arrived just one day after. The courier couldn't have been more helpful and contacted me for directions to my location. In the meantime I also emailed online clinic with a question on the product I had ordered and they came back to me with a detailed answer within 24hrs. I couldn't be happier with the service I received from start to finish and would highly recommend using this site.

January 8, 2014
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Rated 5 out of 5 stars

Quick and very efficient service!!!

It is my second time using onlineclinic! I am always busy to queue at the GP. and don't have a car,so it is the most convenient and easy service!!!! Iwould recommend it to everyone!!!!

July 29, 2013
Unprompted review
Rated 4 out of 5 stars

Great service!

Great service - arrived quickly.

One query I do have is why I was charged another €1 as a separate charge?!

May 8, 2013
Unprompted review
OnlineClinic logo

Reply from OnlineClinic

Hi Eleanor

Because orders for prescription medication require medical checks to be carried out, a small amount (€1) is initially pre-authorised. This is reversed as soon as the actual payment is taken.

On rare occasions, your bank holds the amount for a few days before reversing it. This should have gone back on to your card. If it hasn't please let us know, and we'll get it fixed for you.

Sorry for the confusion!

Kind regards

The OnlineClinic Team

Rated 3 out of 5 stars

good but!

My delivery came and one of my boxes of pills was missing. So a bit of an ordeal on the phone but got it sorted in the end. Daniel Sutton was lovely and had the other box out to me two days later.

April 26, 2013
Unprompted review
OnlineClinic logo

Reply from OnlineClinic

Hi Louisa

Thanks very much for your feedback.

Sorry that you did not receive your full order, which was unfortunately due to a technical issue. We're glad to hear that the situation was sorted out for you and apologise for any inconvenience this may have caused.

Kind regards

The OnlineClinic Team

Rated 5 out of 5 stars

Perfect for people who live a busy livestyle

I'm very happy with the online clinic. The web side is easy to use and quick. For general medication it saves me a trip to the medical center . The only thing I didn't like the last time I orderd something was that I couldn't choos the country I'm living in so I had to use the chat which wasn't a big deal but it took me longer to get the order done. Personally I'd appriciate if you were starting to post medication outside the UK again.

November 12, 2012
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Rated 5 out of 5 stars

the best online service

this is the best online service, when i placed my first order and they said i will get my order before 3pm the next day, "i was like yeah right" because i was ordering from the netherlands, just before 3pm my order was at my door, i could not be happier with the service, i've told all my friends and they are all happy with the company,

anjanie

November 9, 2012
Unprompted review
Rated 4 out of 5 stars

Quick quick mail

Online Clinic dispatches ordered goods discreetly packaged for next day delivery as promised. My prescription (Viagra) is pricey to say the least..

October 1, 2012
Unprompted review
Rated 4 out of 5 stars

Overall great service, just a few bumps.

Online Clinic was a pretty helpful way to order the medication I needed. I'm actually abroad right now and am not familliar with pharmacies and such around here. This service made it a lot easier to find, order and in the end recieve what I needed for a pretty decent price.
The only negative was that when it came to shipping I was a little confused. Under the Delivery international info it says "Wherever you are in the world, we will dispatch your order to you free of charge using Royal Mail's International Signed For service if you are outside of the EU." I'm outside the EU, but found myself paying € 17.95 for UPS Express to recieve my order in 3-5 business days.
Other than that, it was easy to use and I was quite satisfied with the service.

May 14, 2012
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Rated 2 out of 5 stars

service not as good second time

i found service first class , online support very helpful and delivery very fast .i wish to confirm above my experience with my first order , but tried to reorder same product four days later to be told the price had gone up by 20 sterling ,check price bought from other supplier for original price , also online support lady not very helpful this time .

March 23, 2012
Unprompted review
Rated 5 out of 5 stars

Very efficent

I have only ordered for the first time recently.I found the initial on line consultation to be quick and efficient.After placing the order I received my order within a couple of days and was able to get it sent to my work place which was very handy for me.I will definetly be ordering from OnlineClinic the next time.

February 24, 2012
Unprompted review
Rated 5 out of 5 stars

Great service

I have been impressed by how easy to use the online clinic is. When I had to call them once I received the best service and great advice. They are professional and I trusted everyone I spoke to.

February 24, 2012
Unprompted review
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