Simple use of online ordering to local store. Would have rated 5 stars had it not been for the collection experience, my mobile contact wasn't passes over so I waited a week and then went into the s... See more
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Very easy to complete the on line form and quick with the acceptance However, this is let down with the time it took to actually pick up the prescription from the Boots chemist of 7 days. I am hopin... See more
Company replied
My experience with using boots on line Doctor. Has been very satisfactory and easy to apply and use. And on collection of my prescription I was very impressed with how I was taken into a private room... See more
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Do far my service experience with boots online doctor has been good.. Very helpful and lots of advice.
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Company details
About Boots Online Doctor
Written by the company
Health shouldn’t have to wait. With the Boots Online Doctor, it doesn’t have to. Simply go online at a time that suits you and order prescription treatments and home test kits. With pick up in store or free home delivery for most medicines, it’s healthcare without the hassle.
Contact info
United Kingdom
- onlinedoctor.boots.com
Convenient care without the hassle
4.3
Excellent
5K reviews
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Good communication for the most part
I found communication very easy, and the doctors were quick to reply and helpful. My only criticism is that I received no text letting me know when my medication was ready for collection, and whilst it says to call the branch, I did on several occasions and noone answered...this resulted in me having to go to the location, and wait in line for ages.
April 24, 2026
Reply from Boots Online Doctor
Thank you for your feedback – we’re really glad to hear that you found communication easy and that our clinicians were helpful and responsive.
We’re sorry to hear about your experience with collecting your medication. As we are a separate service from the store, this review page is for the online experience only. The notification to let you know when your prescription is ready for collection is managed by the pharmacy, and they are responsible for sending a text message once it’s prepared. We understand how frustrating it must have been not to receive this, especially after trying to call and not getting through.
We appreciate you taking the time to share your feedback and hope your next experience is a smoother one.
Very helpful with helping me decide and…
Very helpful with helping me decide and the dosage
April 21, 2026
Reply from Boots Online Doctor
Thank you for your positive feedback! We're happy to hear that we could assist you in making a decision and with the dosage.
Thank you for using Boots Online Doctor!
Easy and straightforward to enquire
Easy and straightforward to enquire, informative help and assessment. Good response to questions
April 24, 2026
Reply from Boots Online Doctor
We appreciate you sharing your experience! We're so glad to hear that you found it easy to enquire and that the help and assessment were informative.
Thank you for using Boots Online Doctor!
I have now applied twice and the…
I have now applied twice and the silence was deafening so I went into chat who suggested sending an email which I did but still no response !!! I had thought long and hard before applying and am staggered that I have had neither acceptance nor rejection ! Appalling customer service
April 24, 2026
Unprompted review
Reply from Boots Online Doctor
We’re sorry to hear about your experience and understand how frustrating this must have felt.
We’ve looked into your application and can confirm that messages were sent to you via the messaging portal in your Boots Online Doctor account on both the 25th and 27th of April. These messages contain important updates regarding your application.
Please log in to your account and check your messages there. If you’re having trouble accessing your account or still can’t see the messages, please contact out patient support team directly.
Easy, friendly service
April 21, 2026
Reply from Boots Online Doctor
Thank you for your feedback! We’re delighted to hear you found the service easy and friendly.
Thank you for using Boots Online Doctor!
So efficient and stress free
April 21, 2026
Reply from Boots Online Doctor
We appreciate your positive feedback! We're so happy to hear our service was efficient and stress-free for you.
Thank you for using Boots Online Doctor!
Reply from Boots Online Doctor
We appreciate your positive feedback! We're so glad we answered your questions promptly for you.
Thank you for using Boots Online Doctor!
Reply from Boots Online Doctor
Thank you for your feedback! We’re pleased to hear you were happy with the speed of the service.
Thank you for using Boots Online Doctor!
Happy with my experience
Happy with my experience. Not the cheapest, but the clinicians work past normal working hours and as a result are really quick to make changes to orders or resolve queries
February 13, 2026
Reply from Boots Online Doctor
Thank you for your feedback! We're happy you had a positive experience! We appreciate that you noted our clinicians' dedication to providing quick responses and resolving queries.
Thank you for using Boots Online Doctor!
Good service
Do far my service experience with boots online doctor has been good..
Very helpful and lots of advice.
April 21, 2026
Reply from Boots Online Doctor
Thank you for sharing your positive feedback. We're happy to hear that you've had a good service experience with Boots Online Doctor and found our advice helpful!
Thank you for using Boots Online Doctor!
Reply from Boots Online Doctor
We're happy to hear that everything went smoothly for you. Thank you for your positive feedback; we appreciate it a great deal.
Thank you for using Boots Online Doctor!
Reply from Boots Online Doctor
We appreciate your feedback. We are happy you found our service efficient and helpful.
Thank you for using Boots Online Doctor!
A great experience
A great experience. Straight forward ststem, easy and sensible questions asked. Quick to receive the medication.
April 24, 2026
Reply from Boots Online Doctor
We appreciate your positive feedback! We're happy the system was straightforward, the questions sensible, and that you quickly received your medication.
Thanks for choosing Boots Online Doctor!
Bad customer service and never again!!@@
Bad customer service. I asked several questions and no one ever gave me an answer. I tried to cancel the order and explained my circumstances and that was refused. Would never use them again and certainly would not recommend to any one.
April 24, 2026
Reply from Boots Online Doctor
Thank you for your review, Hannah. We’re really sorry to hear that you’ve had a disappointing experience with our service — we understand how frustrating this must be, and it’s not the standard of care we aim to provide.
Please be assured that we are looking into this as a priority, and you will receive an update via your account as soon as possible.
Thank you for your patience and understanding, and we’re very sorry again for any inconvenience caused.
Thank you for choosing Boots Online Doctor.
Reply from Boots Online Doctor
We're really pleased to hear you found our service quick and efficient.
Thank you for choosing Boots Online Doctor!
Reply from Boots Online Doctor
Thank you for your feedback! We’re glad to hear you found the service very helpful.
Thank you for using Boots Online Doctor!
Very fast and efficient
April 21, 2026
Reply from Boots Online Doctor
We are happy you found our service fast and efficient. We appreciate your feedback!
Thank you for using Boots Online Doctor!
It was easy to fill in the form and the…
It was easy to fill in the form and the doctor texted back about a query on what a medication was for. Obviously very knowledgeable.
April 21, 2026
Reply from Boots Online Doctor
Thanks for your feedback, Ian! we’re really pleased to hear you found the form easy to complete and that the doctor was able to respond clearly to your query. It’s great to know you felt well supported and reassured. Thanks for choosing Boots Online Doctor! 😊
Reply from Boots Online Doctor
We're happy our service was easy to use with step-by-step instructions. Thank you for the positive feedback; we appreciate it!
Thank you for using Boots Online Doctor!
Effective and helpful
April 24, 2026
Reply from Boots Online Doctor
Thank you for your feedback! We’re really pleased to hear you found the service effective and helpful.
Thank you for using Boots Online Doctor!
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