Boots Online Doctor Reviews 

Extremely good service. Just what we need as we can’t rely on getting an appointment with your own GP anymore

I am very grateful to this company;I received help when I was in poor health.Thanks.

Prompt and helpful response to my email. Thorough information provided.

Medication arrives quickly by post whenever it is requested.

I placed a repeat prescription request with one week before I needed it. Having not heard it was ready, chanced it up 6 days later. I chanced it up again three days after that, only to be told there had been a technical issue and my order had been cancelled. Why hadnt I been told before I chanced it up? I had to resubmit my request. Thank fully the store had my meds in stock and a call from Boots online Dr to the store ment I was able to collect my meds on the same day. Four days late, but I got it.

Good support. Plenty of information

I never really lost much weight on wegovie injection even when on the top dose, no one really looked after me whilst on these injections, i was just a formality so you could subcribe it and take the money, you may have web n airs what ever you call them, but no good. User experience whe ordering was easy and paper ticking, then waiting for the presciption to be issued and madeup by pharmacy wasvery hit and miss, i had to contact boots to chase prescipition on a few times, then text message sent saying presciption ready,but when got to shop it was not ready. I live 10 miles from nearest boots so not easy a cost, then injection leak so had totake back more cost then injection did not work ie faulty. So tried for over a year and have given up. No one cares

Excellent and very professional

I would definitely recommend Boots online doctor in terms of health management. They are very accommodating and easy to reach when you need support. You feel secure in terms of treatment and privacy choice. You feel that you have an assurance that you will be safely taken care of not just another customer

Generally poor quality service

I was never given a sharps box when I collected my first order. Staff at my local branch weren't helpful, only interested in telling me they don't accept full sharps boxes. I asked online and was told to go back to the branch. I did and they now said they didn't have any but said they would order one for me. I never heard anything else and have gone elsewhere now as it was frustrating that online and branches don't seem to be working together.
I also raised with the online people that I never know how much money is going out of my account until it has gone. I placed 3 orders over there months and each one was a different amount. When you place an order, there is no indication how much it will cost, or how much it would cost if you went up a dose. This is all basic information that should be provided when ordering, and certainly before debiting bank accounts!
The response to my feedback was that if I wanted to raise it as a formal complaint, I needed to write elsewhere. I.e. I would have to write my entire feedback again. Why would I do that? It takes time to provide feedback, so I only do it if I feel strongly, and I have neither the time nor the inclination to do it twice.
I just went elsewhere instead.

My perception of Boots has changed dramatically over the last 12 months. I chose them as my provider for private prescription GLP1 medication based on their reputation over many decades.
What I experienced over the 9 months before I chose to change providers is an awful indicator of a company struggling to drag itself into the modern day.
Boots Doctor Online Services appears to have no common connection (stock holdings, direct customer communication, or synergy with the stores, and on site Pharmacies.
The left hand does not know what the right hand is doing. To compound this in my mind they charge an absolute premium price for their 'services' whilst providing a service which is anything but. When you are paying premium prices for your medication the least you should expect is a coldchain delivery service ( you are paying extra for this) robust enough to ensure your medication reaches you when its purchased and needed, regardless of whether or not we are having a hot summer. If the dispatch delivery and transportation systems were half as efficient as the ability to take payment I may still be a customer. There are better more efficient and much cheaper reputable online pharmacies out there so don't be taken in by a reputation that is long passed its sell by date in its current form.

Everything is good,

Great service easy to use, keeps you informed all the way

Had nothing but excellent service and advice throughout my experience. I do recommend them to all I talk to about it.

Very straightforward and easy to understand

Thankyou
Appreciate the service.

Everything went as expected

All ways on time with my order I always get it on time 4 when my month is due. Thank you and the service is excellent when I go into Boots

A great way to get things like Differin/adapalene for acne without needing a GP etc.