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LloydsPharmacy Online Doctor Reviews 

16,411
•
TrustScore 4.5 out of 5

4.3

Online Prescription Medication Vendor
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Review summary

Created with AI, based on recent reviews

Considering 542 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being professional, efficient, and easy to use, often highlighting the quick response times and straightforward online consultations. Many people appreciate the hassle-free process, from filling out forms to receiving prompt approvals and advice from pharmacists. The user experience is frequently described as excellent, with reviewers finding the website easy to navigate and the overall process very quick. However, some customers also noted issues with delivery services, citing lost orders, delayed refrigerated items, and packages left in inappropriate locations. A few other people also felt that the service was a waste of time due to problems with reordering or unhelpful communication from clinicians.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the efficiency, professionalism, and... See more

Delivery service

People report ambiguous experiences with delivery service, with many customers praising the quick and... See more

User experience

Clients share positive opinions on user experience, highlighting the process as simple, quick, and easy to... See more

Response time

Users describe positive interactions with response times, with many reviewers highlighting the quick approval... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was a simple process, and all I had to do was answer a few questions and give brief details about my symptoms. The doctor then emailed me to ask for more information, then it was approved and the m... See more

Rated 5 out of 5 stars

Fantastic service. Very prompt reply and easy to navigate website. All felt very professional and I couldn't believe how quickly my request was dealt with. Will certainly use again. However all th... See more

Rated 5 out of 5 stars

Forms are easy and clear to fill in. You get good advice from the pharmacist, and when you get approved for a prescription it arrives securely within a few days. Everything went smoothly and commu... See more

Rated 5 out of 5 stars

Very easy service to order online. The doctor was super quick to approve my meds ordered. It’s hassle free and efficient. Lloyds Pharmacy are incredible and the delivery service was outstanding!

Company details

  1. Online Prescription Medication Vendor
  2. Women's Health Clinic
  3. Online Pharmacy
  4. Pharmacy
  5. Travel Clinic
  6. Weight Loss Service

About LloydsPharmacy Online Doctor

Written by the company

LloydsPharmacy Online Doctor is a doctor-led initiative providing safe and reliable remote online healthcare to anyone in the UK. Our patient-centred model of healthcare allows patients to tailor care around their schedule, and increases healthcare access for harder-to-reach patient groups. As the first ever online healthcare organisation to register with the government regulator of healthcare – the Care Quality Commission – we pride ourselves on our pioneer status and work constantly to expand the boundaries of personalised healthcare.
Weight loss treatment
Men's health treatments
Women's health treatments

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

16K reviews

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No recent history of asking for reviews

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4.3

All reviews

(16,411)

491 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

your site is easy to navigate and info…

your site is easy to navigate and info is helpful.

March 17, 2026
Unprompted review
LloydsPharmacy Online Doctor logo

Reply from LloydsPharmacy Online Doctor

Dear Roger,

Thank you for sharing your experience with us. We’re glad you’re satisfied overall and value your feedback as we continue to enhance our service.

Kind regards,
LloydsPharmacy Online Doctor

Rated 5 out of 5 stars

Lloyds Pharmacy

I have used Lloyds Pharmacy on line several times and would wholeheartedly recommend!
No issues with the very quick delivery

March 6, 2026
Unprompted review
LloydsPharmacy Online Doctor logo

Reply from LloydsPharmacy Online Doctor

Dear Steve,

Thank you for your 5-star review. We’re pleased to hear that you had a positive experience with our service.

Kind regards,
LloydsPharmacy Online Doctor

Rated 5 out of 5 stars

First class service

Everything was well explained and I felt confident that I was getting good advice on the medication in question. I would comment that some of the questions that one had to answer only had "Yes" or "No" answers, but they concerned things that could vary from time to time; one question in particular I had to answer "No" when the more truthful answer would have been sometimes or, even, occasionally. This is a small beef, but I was rather irritated by it and I was hesitant as to how to answer. But the service was excellent and I received an answer quickly and the medication arrived the next day.

March 6, 2026
Unprompted review

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