LloydsPharmacy Online Doctor Reviews 16,375

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 589 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its professionalism, efficiency, and ease of use, often highlighting the quick response times and straightforward online consultations. Many people appreciate the fast decisions from doctors and the prompt dispatch of orders, leading to overall satisfaction with the process. The user experience, including the website's navigability and the simplicity of completing health assessments, is frequently commended. However, some customers also noted issues with delivery services, such as lost items by couriers or significant delays in receiving orders, even when next-day delivery was paid for. A few other people also felt that the online consultation forms could be restrictive, not allowing sufficient text to explain medical conditions properly or requiring repetitive health assessments for multiple items.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers praising the fast, efficient, and... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many customers reporting fast and efficient... See more

User experience

Customers consistently note positive experiences with the user experience, highlighting the ease of use,... See more

Response time

People report positive experiences with response times, with many customers praising the quick replies and... See more

Order

Reviewers mention ambiguous feedback about order, with some customers reporting positive experiences, such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service. Very prompt reply and easy to navigate website. All felt very professional and I couldn't believe how quickly my request was dealt with. Will certainly use again. However all th... See more

Rated 5 out of 5 stars

I had been feeling unwell for such a long time and knew that something was not right despite visiting my doctors a number of times! I decided to take matters into my own hands and paid for blood tests... See more

Rated 5 out of 5 stars

Ordered item which Royal mail lost. Refund issued with no problems. Great customer service and support Would definitely use again. Thank you so much.

Rated 5 out of 5 stars

Great service. My request was reviewed within hours and approved. Delivery to my chosen pick up point was the following morning.


Company details

  1. Online Prescription Medication Vendor
  2. Women's Health Clinic
  3. Online Pharmacy
  4. Pharmacy
  5. Travel Clinic
  6. Weight Loss Service

About LloydsPharmacy Online Doctor

Written by the company

LloydsPharmacy Online Doctor is a doctor-led initiative providing safe and reliable remote online healthcare to anyone in the UK. Our patient-centred model of healthcare allows patients to tailor care around their schedule, and increases healthcare access for harder-to-reach patient groups. As the first ever online healthcare organisation to register with the government regulator of healthcare – the Care Quality Commission – we pride ourselves on our pioneer status and work constantly to expand the boundaries of personalised healthcare.
Weight loss treatment
Men's health treatments
Women's health treatments

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

16K reviews

5-star
4-star
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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Fantastic service

Fantastic service. Very prompt reply and easy to navigate website. All felt very professional and I couldn't believe how quickly my request was dealt with. Will certainly use again.

However all this was let down by very bad courier logistics.

January 15, 2026
Unprompted review
Rated 2 out of 5 stars

When ordering a prescription of…

When ordering a prescription of contraceptives, I am not asking for an evaluation of my weight and BMI. If there are no specific concerns relating to me taking the medication, it does not need to be included. Very triggering. I am aware that I am fat. Thanks.

January 19, 2026
Unprompted review
LloydsPharmacy Online Doctor logo

Reply from LloydsPharmacy Online Doctor

Dear Twele,  

Please accept our sincere apologies for the experience you have had using our service.  

We take all feedback extremely seriously and always ensure that we keep improving the service for our patients.  

With the information provided, we are unable to locate your account to investigate this further. Please may you send us a message by logging in to your patient record you have with Online Doctor: https://onlinedoctor.lloydspharmacy.com/login 

We will be able to investigate this for you as soon as.  

Once again, we apologise for the inconvenience this may have caused.  

Kind regards,  
LloydsPharmacy Online Doctor

Rated 1 out of 5 stars

I was asked to pay for the prescription…

I was asked to pay for the prescription before the Lloyds Doctor authorised the prescription to be dispensed. In the event the prescription was eventually authorised anyway after further Q&A with the Doctor but it was not good to be refused a medication that I had already paid Lloyds for.
Matters were not helped by the fact that the Wells Putnoe, Queens Drive, Bedford Branch of Lloyds failed to answer the telephone at all on the morning of Friday 16th January when I called to see if the prescription was ready, despite several attempts to ring them.

January 12, 2026
Unprompted review
LloydsPharmacy Online Doctor logo

Reply from LloydsPharmacy Online Doctor

Dear Stephen,

Thank you for taking the time to leave us a review.   

We're sorry you've had a poor experience with us, and we're keen to resolve this. We've sent a request through Trustpilot for more information, as we're unable to locate your account with the information we currently have.    

As soon as we hear back from you, we'll do everything we can to help.   

Once again, we apologise for the inconvenience this may have caused.  

Kind regards,  
LloydsPharmacy Online Doctor

Rated 5 out of 5 stars

Great service

Easy to navigate website & questionnaire. Result very quickly notified & treatment prescribed. Fast despatch & delivery via Royal Mail. No complaints at all.

January 13, 2026
Unprompted review
Rated 1 out of 5 stars

Never received my order

Never received my order, was told it was sent back by the courier, first I was told I never paid for delivery and also told I never collected my previous order which was both wrong. Then told I was correct and that they would refund the express delivery which they did. Still waiting for a refund on the purchase. Terrible service, won't be using again

January 9, 2026
Unprompted review
LloydsPharmacy Online Doctor logo

Reply from LloydsPharmacy Online Doctor

Dear David,    

Please accept our sincere apologies for the experience you have had using our service.  

We take all feedback extremely seriously and always ensure that we keep improving the service for our patients.  

With the information provided, we are unable to locate your account to investigate this further. Please may you send us a message by logging in to your patient record you have with Online Doctor: https://onlinedoctor.lloydspharmacy.com/login 

We will be able to investigate this for you as soon as.  

Once again, we apologise for the inconvenience this may have caused.  

Kind regards,  
LloydsPharmacy Online Doctor

Rated 3 out of 5 stars

24 Week Re-Order

I liked that my order arrived the next day.
What was annoying was the lack of Lloyds being helpful. My bank account had a ghost cheque from some one else's account put through it making it £41,000 in arrear. While this was being corrected I could not use it to pay. I tried to use my credit card but this was not allowed. Companies like Amazon allow the payment method to be changed but not Lloyd's. I had to cancel the account and reopen it.

January 9, 2026
Unprompted review
LloydsPharmacy Online Doctor logo

Reply from LloydsPharmacy Online Doctor

Dear John,

Please accept our sincere apologies for the experience you have had using our service.  

We take all feedback extremely seriously and always ensure that we keep improving the service for our patients.  

With the information provided, we are unable to locate your account to investigate this further. Please may you send us a message by logging in to your patient record you have with Online Doctor: https://onlinedoctor.lloydspharmacy.com/login 

We will be able to investigate this for you as soon as.  

Once again, we apologise for the inconvenience this may have caused.  

Kind regards,  
LloydsPharmacy Online Doctor

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