This was the first time of verification and updating companies house the two codes M &C have been safely saved The update of the activities , was good Payment was taken before competition - but h... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The website can lag and get stuck. Double check that it actually submits, because I had problems. Otherwise, all good!
Company replied
Easy to do eventually. I didnt have a number required at the end once i had done all the paperwork and it was sent out to me. Once I got it, very straight forward
Company replied
It was quite interesting one getting some information you might need for the filling to complete it. I would have prefer if I had all the information I needed for the filling to be able to speed up th... See more
Company replied
Company details
Written by the company
Say goodbye to confusing paperwork and endless government portals. At Online Filings, we combine smart technology with real human support to help you do business better. Online Filings is fully authorised by Companies House and recognised by HMRC.
Contact info
Suite G04 1 Quality Court, Chancery Lane, WC2A 1HR, London, United Kingdom
- 02038722696
- support@onlinefilings.co.uk
- onlinefilings.co.uk
4.2
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The process was easy enough but having…
The process was easy enough but having to wait 10 days for my personal code was a little stressful.
June 22, 2026
Unprompted review
Reply from OnlineFilings™
Hello Mr Hampton,
Thank you for taking the time to share your feedback.
We're pleased to hear that you found the process straightforward. Although we do appreciate that waiting longer than expected for your Personal Code would have been concerning, particularly when you're keen to complete your filing.
The Personal Code is a requirement introduced by Companies House as part of the identity verification process and is needed before certain filings can be submitted. We explain this requirement on our website before an order is placed so customers know what to expect.
Unfortunately, between 10 June and 19 June 2026, Companies House experienced technical issues that affected a number of its services, including the issuing of Personal Codes and the processing of filings. As a result, many applications were delayed during this period. Although this was outside our control, we appreciate the inconvenience it caused and understand how frustrating the delay must have been.
As an Authorised Corporate Service Provider approved by Companies House, we submit company filings directly to Companies House on our customers' behalf in line with the compliance and security requirements set out in UK law.
Thank you again for your feedback. We truly appreciate it, and if you ever need any assistance in the future, we would be more than happy to help.
- The Online Filings team
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I am not good with IT but good…
I am not good with IT but good information helped me to complete.
June 22, 2026
Unprompted review
Reply from OnlineFilings™
Dear Erica,
Thank you for leaving us a review.
We are glad that you found our platform straightforward when submitting your filing.
Feel free to get in touch with us in the future, if necessary.
- The Online Filings Team
Double check.
The website can lag and get stuck. Double check that it actually submits, because I had problems. Otherwise, all good!
June 22, 2026
Unprompted review
Reply from OnlineFilings™
Dear Ross,
Thank you for leaving us a review.
We are sorry to hear that you had trouble completing your application. Please note that our support team is readily available to help if you have any issues proceeding with your form.
Should you ever need further assistance, feel free to get in touch with us.
- The Online Filings Team
Reply from OnlineFilings™
Dear Ajvaz,
Thank you for taking the time to leave us a review.
We’re really pleased we could make things a little easier and give you the support you needed along the way.
Our support team will be readily available should you ever need assist with our services.
- The Online Filings Team
Not HMRC. Ignore.
I received a number of highly charged emails relating to my filing. It looked official but let me tell you they are not! They completely ruined a holiday weekend for me by causing massive alarm with their emails and causes me to hound my accountant who files for me. You do not need this company! IGNORE!
June 21, 2026
Unprompted review
Reply from OnlineFilings™
Hi Don,
We're sorry to hear about your experience.
At this stage, we've been unable to locate your case based on the information provided in your review. We've reached out to you via Trustpilot asking for a few more details so we can look into this properly.
We take all feedback seriously and want to make sure we review this thoroughly once we have the necessary information.
We look forward to hearing from you.
- The Online Filings team.
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Reply from OnlineFilings™
Dear Graham,
Thank you for your review.
We are happy to hear that our support team was able to assist you with your query.
Should you ever need further assistance, feel free to get in touch with us again.
- The Online Filings Team
No question was too silly reassuring…
No question was too silly reassuring and kind
May 15, 2026
Unprompted review
Reply from OnlineFilings™
Dear Diana,
Thank you for leaving us a review.
We are happy to hear that our support team was able to assist you with your query.
Should you ever need further assistance, feel free to get in touch with us again.
- The Online Filings Team
Reply from OnlineFilings™
Dear Uepi Island,
Thank you for your review.
Our platform's main goal is to provide a streamlined and helpful service through which you can submit your filings.
We appreciate you taking the time to share your feedback and we look forward to assisting you again in the future!
- The Online Filings Team
Take your money with no logical process
The company name is deliberately misleading so you think they are part of Companies House (easily confused with Companies House service "Web Filing"
They send you unsolicited letters to induce panic which include stating legal obligations, penalties for not filing etc and then provide QR codes to take your money.
They charge £133 to strike off a company however you can do this directly with Companies House for £13.
Even when messaging them just 15 minutes after completing the transaction, they offer a "goodwill" 50% refund which is processed straight away and without confirming if you are happy with that outcome.
Steer well clear.
June 12, 2026
Unprompted review
Reply from OnlineFilings™
Hi V In,
Thank you for your feedback. We're sorry to hear that your experience did not meet expectations.
At present, we do not have enough information to locate your case. We have contacted you via Trustpilot to request a few additional details so we can investigate this further.
Your feedback is important to us, and we will review your case thoroughly once we receive your response.
– The Online Filings Team
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Thank you very much for your support
Thank you very much for your support
May 26, 2026
Unprompted review
Reply from OnlineFilings™
Hi Raj,
Thank you for taking the time to leave us a review.
We are glad to hear that you found our support useful.
- The Online Filings Team
Quick response to my request…
Quick response to my request professional service, thanks.
June 10, 2026
Unprompted review
Reply from OnlineFilings™
Hi Phillip,
Thank you for your review.
We are glad to hear that our support team was able to assist you in a quick and professional manner.
- The Online Filings Team
Overall good experience could do with a…
Overall good experience could do with a little bit more information before starting about what numbers you need to get through the process
June 9, 2026
Unprompted review
Reply from OnlineFilings™
Hi Scott,
Thank you for your review.
We're pleased to hear you had a good experience overall, and we appreciate the feedback regarding the information needed before starting the process.
For future reference, all of our product pages on our website include sections such as "How it works", FAQs, and information about Online Filings and what is needed once the order is placed, which are available to view before checkout. However, we appreciate your comments and are always looking for ways to make the process as clear as possible.
Thank you again for your feedback and for choosing Online Filings.
- The Online Filings team.
The service is easy and user friendly
The service is easy and user friendly, easy to follow option on each screen. The reminder sent by post makes it quick to respond. Now everything is verified before moving on to the next page.
June 9, 2026
Unprompted review
Reply from OnlineFilings™
Hi Emmanuel,
Thank you for your review and for the 5 stars.
We really appreciate your feedback. It’s always nice to hear when the process works exactly as it should and lets people get things sorted without any unnecessary hassle.
We're also pleased the reminder reached you at the right time and helped keep things on track.
Thanks again for choosing Online Filings. We really appreciate your support.
The Online Filings Team
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Spam or fraud? That is the question!
This spam is as close as you can get to fraud without being illegal! I can't believe Companies House allows and condones this company to hijack their members, by using almost invisible branding, and charge a fee of £33 to pass on personal your information including ID verification. BEWARE! If you receive a reminder to complete your annual company return and it includes a FEE it is being paid to a third party. FYI I tried to contact onlinefilings, their email bounced back and their chat system wasn't working! Grade 1 sharks.
UPDATE: I received email notification from CH that my company filing was complete. Just received a letter from CH that some PSC in my company has not completed their ID check! I think there are crossed wires between Offline Filings and Companies House and I am having to spend time sorting it all out, a world of pain. ́Never had these problems when submitting myself! OF have caused me more inconvenience than convenience, if they were a half decent company they would refund me the fee I paid them.
June 8, 2026
Unprompted review
Reply from OnlineFilings™
Hi Brian,
We are sorry to hear about your experience. At this stage we have not been able to identify your case from the information provided in your review.
We have contacted you via Trustpilot requesting additional information so we can investigate this further.
We take all feedback seriously and will review the matter carefully once we receive the requested details.
- The Online Filings team
Simply process that was easy to follow
Simply process that was easy to follow
June 10, 2026
Unprompted review
Reply from OnlineFilings™
Hi Gil,
Thank you for leaving us a review.
It's great to know everything was straightforward and easy to complete. That's exactly the experience we aim to provide.
We appreciate you taking the time to share your feedback and we look forward to assisting you again in the future!
- The Online Filings Team
Absolutely brilliant from start to…
Absolutely brilliant from start to finish. The only delay was on my part and once I had sorted it they took over and got my problem sorted within the hour. Fantastic and highly recommend 👌
May 28, 2026
Unprompted review
Reply from OnlineFilings™
Hi Gezza,
Thank you for your lovely review and for the recommendation.
It's great to hear everything was resolved quickly once you were able to provide what was needed. We'll make sure your kind words are passed on to the team, who will be pleased to know they made a difference.
Thanks again for taking the time to leave a review and for choosing Online Filings.
- The Online Filings Team
Easy system to use.
June 5, 2026
Unprompted review
Reply from OnlineFilings™
Hi Colin,
Thank you for your review.
We're pleased to hear you found the process straightforward. Making company filings as simple and accessible as possible is something we focus on every day, so it's always good to know we're on the right track.
Thanks for choosing Online Filings, and for taking the time to share your experience.
- The Online Filings team
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Reply from OnlineFilings™
Hi Amit,
Thank you for taking the time to leave us a review.
We're pleased to hear everything was straightforward. We put a lot of thought into keeping the process as simple as possible, so it's great to know that's coming across.
Thanks again for choosing Online Filings.
- The Online Filings team
Excellent help with my tax filing
June 1, 2026
Unprompted review
Reply from OnlineFilings™
Hi Tom,
Thanks for the kind words, really glad we could help with your filing.
We appreciate you taking the time to leave a review and would be happy to help you again in the future!
- The Online Filings team
New Filing procedures at Companies House are incredibly tiresome!!
Personally the new system requiring EACH director to have access to their emails, ID, phone, Companies House personal identification number all within a relatively short period of time is just incredibly onerous. We are a non trading, dormant company, and even we are not always accessible. One of our directors was away and forwarding all her emails to someone out of the UK - and this took a substantial amount of time to figure out how to surmount with a 10 hour time difference not assisting at all. Obviously we got there, but days worth of sorting it out is crazy. What will happen with big companies where the directors are travelling everywhere all the time. And the increase in CH filing prices is crazy!! Not to mention that each amendment requires a fee on top of the filing fee which has already increased so much!! Are there really so many fraudulent companies that you require each director to verify themselves yearly with id's and selfies? To me - it is crazy and unnecessary and ultimately nothing more than a money spinner for Companies House as it creates so much extra work on our part. Anyway, that is my two cents on it.
EDIT - sorry - I do realise that you do not make the rules. I guess my frustration was that I had fallen for using your service at all because it arrived so soon after the one from Companies House. I have never filed other than through Companies House at half the price no less. And having jumped through all the hoops a year ago, I truly expected that doing this year's filing through CH would involve nothing more than supplying verification codes without double and triple checks all over again. Of course, that may well be the case doing it directly through them too - but I will now have to wait a year to find out.
June 4, 2026
Unprompted review
Reply from OnlineFilings™
Hi Marcella,
Thank you for taking the time to share your experience.
We appreciate that completing identity verification for multiple directors is not always straightforward, particularly when directors are travelling or unavailable. We understand the process required more coordination than expected and appreciate the effort involved in getting everything completed.
To provide some context, Online Filings is an Authorised Corporate Service Provider (ACSP) registered with Companies House and supervised by HMRC for Anti-Money Laundering purposes. As part of these obligations, we are required to verify the identity of directors and users before certain filings can be submitted. These requirements are set by Companies House, rather than by Online Filings, and we do not have the ability to bypass them.
While we appreciate that the additional checks can sometimes feel burdensome, they form part of wider measures aimed at improving the accuracy of the Companies House register and helping to prevent misuse of UK companies.
We're pleased that, despite the challenges involved, your verification was completed successfully and your filing was submitted before the deadline.
Thank you again for your feedback. We appreciate your comments and hope to be able to assist you again in the future.
- The Online Filings Team
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