Online Home Shop Reviews 

27,492
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 7,999 reviews, reviewers had a great experience with this company. Customers are genuinely happy with the fantastic range of products, noting that everything they buy offers great quality and wonderful value. People frequently mention that items arrive securely well-packaged, look amazing, and match the online descriptions perfectly. Some reviewers were not happy with delivery services, stating that parcels were occasionally delayed, left in improper places, or sent to the wrong address. Consumers also experienced frustrating communication delays when trying to track missing shipments or resolve unexpected order problems with customer support. Buyers occasionally encountered missing parts or broken items inside shipments upon arrival, although replacements were typically arranged quickly.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the great value, amazing prices, and items... See more

Quality

Consumers find quality to be positive, frequently praising the great value and affordable prices of items... See more

Delivery service

Customers consistently note ambiguous experiences with delivery_service, reflecting a wide range of differing... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly among buyers. While many... See more

Price

Users describe positive interactions with price, highlighting amazing and unbeatable costs compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unfortunately the item that I bought was faulty, but the customer service was super. Collection was arranged and uplifted when stated. Initially Jody responded very promptly. Then Laeeqah got in touc... See more

Rated 5 out of 5 stars

Laeeqah, customer service agent, was absolutely superb. All my emails were responded quickly with reassurance. All items are really good and I am very pleased with them. Delivery company were a... See more

Rated 5 out of 5 stars

OHS have never let me down, they have a great range of affordable products and they have always been great quality. I cannot rate them higher. I have recently moved and needed curtains for every room... See more

Rated 5 out of 5 stars

I bought an item that was missing the hardware. I requested that the hardware was sent out. I was offered a replacement or refund. I accepted the replacement as just having the hardware sent out was... See more


Company details

  1. Bedding Store
  2. Curtain Store
  3. Home Goods Store
  4. Linens Store
  5. Rug Store

About Online Home Shop

Written by the company



Welcome to Online Home Shop. Buy your favourite homeware brands direct. Shop the full range of bedding, curtains, towels, throws and rugs.

Why Online Home Shop?

  • Amazing Prices - You won't find better value, with bedding from £1!

  • Huge Range - bedding, curtains, rugs, throws towels & more, we've got you covered

  • Express Delivery Option - need it in a hurry? We've got Next Day Services that will deliver fast

Contact info

4.1

Great

TrustScore 4 out of 5

27K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.1

All reviews

(27,492)

7,814 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Fantastic Customer Service!

I had occasion to contact customer services as a product I’d purchased had a fault, all I can say is their customer service ethic is second to none! Absolutely fantastic service, my problem was resolved in a very short time with minimal fuss, Faahkierah was helpful, professional and efficient.
Need I say more, many thanks 🤩

August 3, 2026
Unprompted review
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Rated 5 out of 5 stars

So I placed two orders and for some…

So I placed two orders and for some reason the delivery company failed yo deliver. I still don't know what happened.
I got in touch with Online Home Shop and at first I was very cross. I wasn't going to recommend them to anyone however they have been brilliant. I received a refund for one order and the second order they have resent the items at no extra cost. I haven't recipe the items yet but im sure I will. I also place another order. I cant compliment there Customer Service representatives more. Thankyou.

August 4, 2026
Unprompted review
Rated 1 out of 5 stars

I expected a delivery today

I expected a delivery today , but when I saw who was the courier I didn’t hold out much hope . The driver said my address could not be found , that happens frequently with this particular company , no gps ? The courier message said contact ohs , so I phoned customer care, I though I had phone a personal number , as it sounded as thought it was in someone’s living room , this was of no help , in fact he hung up on me . So emails have been sent , to try an establish when or if I receive my purchases . Will I buy from them again , NO .

August 5, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Andrea.

Thank you for your review.

We're sorry to hear that the third party courier wasn't able to locate you address. Please note that we do not have a contact number for our CS team, so you would have not have spoken to OHS during this phone call as we deal with all enquiries online via email - I can see you have spoken to our team on email and your parcel has been redirected to a locker as requested.

Thank you for your feedback - we will ensure that this is shared with the third party courier company.

Olivia @ OHS

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Rated 5 out of 5 stars

Very good quality

I have bought so many things from OHS from coverless quits double And king size towels again hand towels and jumbo bath sheets, rugs and many more things found to be very good quality. Easy to Wash never loses it shape. I have recommended OHS too many people thank you for great service and excellent delivery.

August 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Great shop

Great shop, on quality and price.
Misunderstanding regarding delivery but Limeez in CS soon got that sorted and my order was resent and arrived very quickly. All curtains were good quality and as described. Will definitely be using again.
Thank you Limeez.

July 31, 2026
Unprompted review
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Rated 5 out of 5 stars

I have been very happy with all my…

I have been very happy with all my purchases, delivery is pretty quick and everything is well packed. The only bad experience was a clock being smashed on arrival but that was done in transit as the box was damaged. It was dealt with immediately, and a replacement arrived a few days later.Prices are also very good specially in the sale.

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful!

Dealt with a someone named Laeeqah, they was very helpful, quick to reply and resolved the issue very quickly! Thank you for your help!

August 1, 2026
Unprompted review

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