OnlineLabels Reviews 88

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers had a great experience with this company. Customers frequently praise the outstanding customer service, highlighting the professional and pleasant interactions, and the helpfulness of the staff in resolving issues. Many appreciate the consistent quality of the labels, noting their durability and how beautifully they print. The efficiency of dispatch and the ease of reordering are also frequently mentioned as positive aspects of their service. However, some customers experienced issues with order delivery times, with some orders taking longer than expected or not shipping as advised. There were also instances of dissatisfaction with product quality, such as off-center labels or inconsistent color printing, and some found the customer service unhelpful in these situations.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and consistency. While some reviewers... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting significant... See more

Customer service

Customers had positive experiences with customer service, with many praising the helpfulness and... See more

Service

Reviewers highlight positive aspects of service, with many praising the professional and helpful customer... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the professional, durable,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I do not understand why you do not ship blind on custom label, but on stock labels. If you shipped to a customer, and they see it is from you, they may decide to go direct to you and cut out the mid... See more

Company replied

Rated 4 out of 5 stars

Usually, we receive orders from OL in a couple of days. Unfortunately, this order took a full week and our customer may not need them at that point. I gave a 4 based on this order and considering orde... See more

Rated 5 out of 5 stars

Outstanding customer service! I have always had a great experience with Online Labels. I’ve had very few issues with their products and when I have, I was able to get through to Customer Service in ju... See more

Rated 5 out of 5 stars

Massive choice if superb quality labels, amazing service and speedy delivery. Aswell as asimple and easy to use design and self print software package. I can't promote online labels enough.


Company details

  1. #21 of 22 best companies in Custom Label Printer
  2. #14 of 14 best companies in Office Supplies Store
  3. #20 of 21 best companies in Packaging Supply Store

Written by the company

OnlineLabels is an industry leader for personal and professional labeling. Dedicated to the success of its customers, the manufacturer and ecommerce retailer offers an extensive selection of label configurations, a suite of design tools, and award-winning customer service. It is revolutionizing the labeling industry with resources and services that empower customers to achieve their goals. More information about the company can be found at OnlineLabels.com.


Contact info

3.9

Great

TrustScore 4 out of 5

88 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

If I Have The Opportunity, I Will Use Them Over & Over

I recently had a crisis where I printed 2000 flyers with a QR code that I hadn't been told was due to expire in seven days. After having already distributed hundreds of them, I needed a fix, so I began looking for a solution I could afford out-of-pocket.

I found ONlineLabels.com through a simple Google search, located the right-sized label within seconds, shelled out around $24 (a small fraction of the cost to reprint my full-color glossy flyers), and hoped for the best.

They promised I'd have them by the following Tuesday. I got them overnight. I worried that such inexpensive stickers might not be thick enough to cover the old QR code. They turned out to be even heavier-duty than I imagined. I was concerned that I wouldn't be able to find a template and set up my master sheet fast enough to get the stickers out there before people walked away with the "old" flyers. A live, in-person OnlineLabels rep set me up and, ten minutes later, I was ready to print.

In an era when quality and customer service are almost nowhere to be found, OnlineLabels.com really stands out. I actually wish I had more need for labels, because I have loved doing business with this company the past few days!

March 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Consistently Excellent Quality for Years

I’ve been ordering from OnlineLabels for a couple of years now and they have consistently been excellent. The label quality is always professional, durable, and prints beautifully. Their website is easy to use, they offer a great variety of sizes and materials, and my orders always arrive quickly and exactly as expected.

As someone who creates and packages my own products, having reliable labels is extremely important, and OnlineLabels has never disappointed. Their consistency and quality keep me coming back every time. Highly recommend for anyone looking for high-quality labels and a dependable company.

March 3, 2026
Unprompted review
Rated 2 out of 5 stars

Ordering and paying was easy

Ordering and paying was easy, but l didn't receive a preview of the label. I would like to see what I am getting, so l can approve. I don't want to be stuck with something I can't use.

January 28, 2026
Unprompted review
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Rated 2 out of 5 stars

Disappointed

I would say that normally I get good service, but the orders have been slipping over the last few. Product is still good, but production time has been taking longer, and it's a waste of money to pay for faster shipping since OL takes longer to produce. I continued to order based on their quick turnaround...you'd have thought paying for next day shipping would have been a tip off that I needed the product fast. They mailed it Friday afternoon, now my "next day" turns out to mean Tuesday. In the future I'll be forced to consider alternative printers if I need something quickly.

January 16, 2026
Unprompted review
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Reply from OnlineLabels

Thank you for your feedback and for being a long-time customer. We're sorry for the frustration this order caused. When expedited shipping is selected, it's because timing truly matters, and we understand how longer-than-expected production can undermine that. While shipping transit begins once an order leaves our facility and does not include holidays, we recognize we need to do a better job communicating and improving turnaround times. We're glad the product quality continues to meet expectations, and we take your concerns seriously. We'd appreciate the chance to look into this further if you're open to contacting our customer service team with your order details.

Rated 3 out of 5 stars

Customer service changed my mind

Customer service reached out to me after I left a review. I’m changing my review from one start to three stars.

I dealt with three different customer service reps for my issue. Jessica gave me a five star experience. The other two gave me a three and two star experience, respectively.

I will very likely give Online Labels another chance in the future due to Jessica‘s customer service.

I should always double check my order before submitting, but there is a variance between the default finish options for rolls and stickers (glossy) versus the default for Sheets (matte) even when switching from one type to another. Maybe there is a reason for that, but as a customer, I don’t understand why they are different.

January 15, 2026
Unprompted review
Rated 1 out of 5 stars

Very poor customer service

Been using Online Labels for some years and they were pretty good.

I placed an order on 1st December 2025.

When I enquired some weeks later as to where it was I was told it was "in production".

I've emailed since but got no reply.

Telephoned today but it just rang until I got "no one is available at extension 200"

Order Number 50169762
Support Ticket 78798

Update 14/01/26: Thank you.

January 13, 2026
Unprompted review
OnlineLabels logo

Reply from OnlineLabels

Thank you for your review, and we sincerely apologize for the delay with your order. This order was produced and shipped through our UK division, and the busy period leading up to Christmas, along with international transit delays, impacted delivery timelines. We’re sorry to hear that our customer service line was busy when you called; however, we did receive your voicemail. To help resolve this as quickly as possible, our UK team sent a supply of sheets via international priority at no additional cost, which is arriving today. The remainder of your order will follow in the next few days. Thank you for your patience and understanding.

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Rated 2 out of 5 stars

I've ordered labels multiple times…

I've ordered labels multiple times and they’ve always been great until my last order. Most of the labels I received in my most recent order were off center. Some way more than others but all noticeable. I contacted customer service and they told me to email pictures and I did that a few weeks ago. I still have not gotten a response. Im a small business and cant afford to waste that much on labels that I cant use. I plan on contacting them again but will be looking for another option. I had to cancel a few orders due to this and I also cant have that happen again. I hate to be “that person”, I’ve never had issues with them before but the lack of response is what did it for me.

December 19, 2025
Unprompted review
OnlineLabels logo

Reply from OnlineLabels

Hi Amanda. Thank you for taking the time to share your feedback. We're very sorry for the frustration this has caused, particularly regarding the delay in follow-up. After reviewing the situation, it appears that we did not receive the email containing the photos, which is understandably frustrating and does not align with the experience we aim to provide. Our Customer Service Manager has reached out to you directly and is ready to help resolve this as quickly as possible, including replacing any unusable labels. We truly value your business and hope to have the opportunity to make this right.

Rated 5 out of 5 stars

The transparent labels are great

The transparent labels are great. They are easy to peel and apply to my product. I have been a repeat customer for a few years and will continue to order from here. The customer service is very professional and pleasant when placing an order over the phone.

December 23, 2025
Unprompted review
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Rated 1 out of 5 stars

They don't let you pre-order sample to…

They don't let you pre-order sample to see if it fits your needs and your product. And when you order hundreds or thousands of the labels or stickers without getting your actual sample and then they come and it doesn't fit. Then you're stuck with this crap and you have wasted your money

December 13, 2025
Unprompted review
OnlineLabels logo

Reply from OnlineLabels

Thanks for your feedback. We want to clarify that we do offer free samples so customers can test products before placing a larger order. You can request them anytime at https://www.onlinelabels.com/samples . This is a great way to ensure the labels meet your needs before committing to a full purchase.

We also have a money-back policy on our standard products. If something doesn’t work for your application, you can return it—no problem.

And if you ever run into an issue or have questions, our Customer Service team is available and happy to help. Just reach out and we’ll make it right.

We appreciate the opportunity to serve you.

Rated 5 out of 5 stars

Very Happy

I have been super happy with the quality and speed of Online Labels round custom labels on a roll over the last year. When I had an issue, they made it right at no cost and shipped the corrected labels. I will continue to order for my business- thanks!

October 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service

I had an issue with my order that turned out to be a tech glitch. They were easy to get in touch with, their staff was extremely helpful and made sure they got it right. Being that I’m from an older generation, they were very kind and patient walking me through the steps to rectify my problem.I highly recommend them and would use the again

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Great labels, efficient dispatch and always really helpful any time that I have had a query. I buy from them regularly. Thank you for a great service!

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service! I have always had a great experience with Online Labels. I’ve had very few issues with their products and when I have, I was able to get through to Customer Service in just a few minutes and get answers/resolution. We’ve been using Online Labels and Maestro since we started our business in 2022.

November 13, 2025
Unprompted review

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