onlinemeds Reviews 

68
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently express deep satisfaction with the exceptionally fast delivery times and highly efficient order processing. Many people note that the entire journey from the initial consultation to safely receiving their medication is remarkably smooth, straightforward, and completely reliable. Consumers also praise the professional video consultations conducted by knowledgeable staff members who provide genuinely helpful medical advice. Reviewers find the online platform extremely easy to navigate when placing orders and sincerely appreciate the prompt communication regarding any questions or specific queries they might have along the way during their treatment.

What people talk about most

Service

Users describe positive interactions with service, highlighting a professional and efficient experience from... See more

Delivery service

People report positive experiences with delivery_service, noting a very easy and professional process from... See more

Staff

Reviewers express great satisfaction and appreciation regarding the staff. Consumers consistently highlight... See more

Customer service

Clients share positive opinions on customer service, highlighting that online consultations are easy,... See more

User experience

Consumers find user experience to be exceptionally positive, praising the very easy process from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a service. From start to finish it was amazing. I was dubious about the video call that had to be made, but it was all explained beforehand. The fact the at the order was sent that day and ar... See more

Company replied

Rated 5 out of 5 stars

Amazing service,video call was easy and straight forward.Email arrived,my prescription arrived with no concerns on the day they said,great communication through out. Thank you x

Company replied

Rated 5 out of 5 stars

Professional and efficient! Quick response time and they were flexible to fit the call around me! Parcel arrived on time as well! Very impressed for my first experience with Online Meds.

Company replied

Rated 5 out of 5 stars

Extremely easy from start to finish, I swapped provider to online meds . Filled in questionnaire, answered a 2 minute call, from start to finish I received my meds in 4 days, excellent service

Company replied


Company details

  1. Online Pharmacy
  2. Drug Store
  3. Medical Clinic
  4. Pharmacy
  5. Weight Loss Service

Written by the company

onlinemeds is a UK-based specialist online weight loss pharmacy, offering safe, regulated access to clinically appropriate weight loss treatments. We provide discreet, clinically reviewed weight management services, with every request assessed by qualified pharmacist prescribers specialising in weight loss. Our focus is on patient-centred care, helping people access weight loss treatment with confidence, clarity and discretion.


Contact info

4.8

Excellent

TrustScore 5 out of 5

68 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(68)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and efficient service

I switched from another provider and the whole process was professional and trouble free.
Reordering is quick and easy and delivery is fast and efficient.
Prices are competitive.

March 24, 2026
Unprompted review
onlinemeds logo

Reply from onlinemeds

Hi Lorraine, thank you for taking the time to share your experience.

We’re really pleased to hear that the switch over was smooth and that you’ve found the service professional and easy to use. It’s great to know reordering and delivery have been working well for you too.

We appreciate your feedback on pricing as well - we aim to keep things transparent and straightforward.

Thanks again for choosing onlinemeds.

- onlinemeds team

Rated 5 out of 5 stars

Very fast delivery and carried out full…

Very fast delivery and carried out full checks on my medical history to ensure it was right for me.

March 20, 2026
Unprompted review
onlinemeds logo

Reply from onlinemeds

Hi there, thank you for your feedback.

We’re really pleased to hear you were happy with the delivery speed and that the checks around your medical history gave you confidence in the service. Patient safety is always our priority.

We appreciate you taking the time to share your experience.

- onlinemeds team

Rated 5 out of 5 stars

Extremely easy from start to finish

Extremely easy from start to finish, I swapped provider to online meds . Filled in questionnaire, answered a 2 minute call, from start to finish I received my meds in 4 days, excellent service

March 24, 2026
Unprompted review
onlinemeds logo

Reply from onlinemeds

Hi Garry, thank you for taking the time to leave your feedback.

We’re really pleased to hear that you found the process straightforward from start to finish - we aim to keep everything as simple and efficient as possible for our patients.

It’s great to know your medication arrived promptly as well.

- onlinemeds team

Rated 5 out of 5 stars

Great service.

Great service.

March 18, 2026
Unprompted review
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Reply from onlinemeds

Hi Ella, thank you for your kind words. We're pleased to hear you experienced a great service and we look forward to supporting you on your health journey.

- the onlinemeds team

Rated 5 out of 5 stars

Fantastic service from the online meds…

Fantastic service from the online meds team. Very quick turn around time and simple consultation process!

March 6, 2026
Unprompted review
onlinemeds logo

Reply from onlinemeds

Hi Kiran, thank you for your kind words. We're pleased to hear you found our consultation process simple and that the turnaround time was swift.

We look forward to supporting you on your health journey.

- the onlinemeds team

Rated 5 out of 5 stars

Spot on

Amazing service,video call was easy and straight forward.Email arrived,my prescription arrived with no concerns on the day they said,great communication through out.
Thank you x

March 15, 2026
Unprompted review
onlinemeds logo

Reply from onlinemeds

Hi Suzanne, thank you for your kind words. We're pleased to hear you found the video call straightforward and our communication was great throughout your consultation.

We look forward to supporting you on your health journey.

- the onlinemeds team

Rated 5 out of 5 stars

Brilliant service

Professional and helpful, reliable service

March 8, 2026
Unprompted review
onlinemeds logo

Reply from onlinemeds

Hi Abi, thank you for your kind words. We're pleased to hear you found our service professional and helpful.

We're looking forward to supporting you on your health journey!

- the onlinemeds team

Rated 5 out of 5 stars

Very fast and friendly service

Very fast service. Love that they are available on whatsapp and can chat with them for any questions. They were very fast in my case. My order was approved and despatched within a day. Very good service, will use them again.

February 28, 2026
Unprompted review
onlinemeds logo

Reply from onlinemeds

Hi Anna, thank you for your kind words. We're pleased to hear you found our overall service good and felt like you could communicate with our team easily through different channels such as WhatsApp.

We look forward to supporting you on your health journey.

- the onlinemeds team

Rated 5 out of 5 stars

Prompt and friendly service- would recommend

Really happy with this company, requested meds on the Friday, video consult with pharmacist on the Saturday who was friendly and non-judgemental in his manner, meds received on the Tuesday.

March 1, 2026
Unprompted review
onlinemeds logo

Reply from onlinemeds

Hi Diane, thank you for your kind words. We're pleased to hear you had such a positive consultation with our pharmacist prescriber and we're pleased to hear your order arrived promptly!

We look forward to supporting you on your health journey.

- the onlinemeds team

Rated 5 out of 5 stars

Highly recommend this service


Fantastic first experience with onlinemeds. Clear communication and quick delivery. Would highly recommend this service.

February 9, 2026
Unprompted review
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Reply from onlinemeds

Hi Thomas, many thanks for your kind review.

We're glad you found our delivery service quick and our communication clear.

We look forward to supporting you on your health journey.

-onlinemeds customer care team

Rated 5 out of 5 stars

Helpful local service

Helpful local service. Highly recommended

February 16, 2026
Unprompted review
onlinemeds logo

Reply from onlinemeds

Hi Geoff, thank you for your kind words and review. We look forward to supporting you on your health journey.

- the onlinemeds team

Rated 5 out of 5 stars

The team were great

The team were great, very supportive.

February 24, 2026
Unprompted review
onlinemeds logo

Reply from onlinemeds

Hi Natasha, thanks for your kind review. We're glad to hear you found the team helpful and supportive and will definitely pass your kind comments onto the team.

-onlinemeds customer care team

Rated 5 out of 5 stars

Great service

Great service, brilliant customer communication and quick delivery. Would definitely recommend and would use again myself.

February 23, 2026
Unprompted review
onlinemeds logo

Reply from onlinemeds

Hi Louise, thank you for your very kind review. We're glad to hear your experience with onlinemeds has been great and we look forward to supporting you with your health journey.

-onlinemeds customer service team

Rated 5 out of 5 stars

Good consultation and quick delivery

Good consultation and quick delivery

February 16, 2026
Unprompted review
onlinemeds logo

Reply from onlinemeds

Hi, thank you for your kind words. We'll pass your consultation remarks to our prescribers and glad the delivery was quick.

- the onlinemeds team

Rated 5 out of 5 stars

Easy to Navigate when ordering

Easy to Navigate when ordering, followed via video call, meds fast delivery, wouldn't hesitate to recommend.

February 13, 2026
Unprompted review
onlinemeds logo

Reply from onlinemeds

Hi Sarah, thanks for your review! We appreciate you taking time to let us know about your positive experience with our services.

-onlinemeds customer care team

Rated 5 out of 5 stars

Professional and efficient

Professional and efficient!
Quick response time and they were flexible to fit the call around me!
Parcel arrived on time as well!
Very impressed for my first experience with Online Meds.

February 16, 2026
Unprompted review
onlinemeds logo

Reply from onlinemeds

Hi Jacqui, thank you for your kind words. We're always happy to work around your schedule and pleased to hear your order arrived on time!

We look forward to supporting you on your health journey.

- the onlinemeds team

Rated 5 out of 5 stars

Great service

Great service, reliable and helpful

December 22, 2025
Unprompted review
onlinemeds logo

Reply from onlinemeds

Hi Natasha, thanks for your review! We appreciate you taking time to let us know about your positive experience with our services.

-onlinemeds customer care team

Rated 5 out of 5 stars

Fantastic service and quick delivery

Fantastic service and quick delivery! No complaints!

December 20, 2025
Unprompted review
onlinemeds logo

Reply from onlinemeds

Thanks for the review, Holly! We're glad you've had a great service from onlinemeds and we'll be sure to share this with the wider team.

-onlinemeds customer care team

Rated 5 out of 5 stars

Great customer service

Great customer service, quick response to queries, fast delivery. Highly professional and friendly team. Thank you Onlinemeds team.

December 11, 2025
Unprompted review
onlinemeds logo

Reply from onlinemeds

Hi Lise, thanks for your review. We appreciate the kind words and look forward to supporting you on your health journey.

-onlinemeds customer care team

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