Online Opticians UK Reviews 3,994

DO NOT USE THIS COMPANY!!
Paid and money taken straight away.
No communication with update. Had to email them.
Finally got the two pairs of glasses that were ordered and the lenses were on the wrong frames. Was told not possible as computer checks everything- why would I make it up!
Had to use my own money to send back- was told they’d reimburse me the money.
They admitted to their mistake and the fault being on their side as the glasses WERE made wrong. Told I’d be discounted.
No email communication with update. Had to keep emailing them. Was also told glasses would be made the next day- this didn’t seem to be the case.
Finally got the two pairs of glasses
Again was told they’d discount my order.
Three times in total they said they’d discount my order and reimburse my money for postage back to them. Emailed for an update on this and 8 emails later to them and NOT ONE RESPONSE.
Sent them a letter stating my disappointment and also included all emails saying they’d reimburse/ discount my order and asked for a reply in 7 days. Still no reply to anything!!!
Ordered 6 July 2025 and only got useable/ wearable glasses on 15 August 2025!
Absolute jokers. Won’t be ordering from them again and won’t recommend to anyone. Don’t know how they’re making a living with their incompetence.

Absolutely loving my new glasses. The service was fast and efficient, the clarity of vision is excellent and the frames are beautiful. Such a reasonable price too.

I placed an order for prescription glasses and paid promptly. The goods were never supplied, and most of my emails and voicemail went unanswered. When I requested a refund, I was ignored. In the end, I had to raise a chargeback through my bank to recover the money. Based on my experience, I would not recommend this company.

Absolutely 5 stars. The glasses are excellent quality, fit perfectly, and it’s clear this company really knows their craft. They respond to questions quickly and efficiently, which made the whole process straightforward.

I will admit I caused myself unnecessary stress by not reading the delivery information properly and letting some negative reviews worry me, but that was on me. The service and product are both top-notch, and I would recommend this company to anyone looking for quality glasses and responsive, professional service.

I felt the customer experience lacked transparency. The lenses I originally paid for weren’t suitable, so I was offered a cheaper alternative — I was happy with the support on that. I emailed the company to ask whether there would be any risk of tax or duties, and was told there wouldn’t be. However, I later received a notification requiring payment, with the assurance that I would be refunded. No refund was ever issued in either scenario.

Additionally, I paid for replacement nose pads which were not replaced. When I asked, I was not informed that the company hadn’t ordered them — instead, the existing pads were simply cleaned. Again, no refund was offered.

Very easy to order, efficient delivery and beautiful specs!

Truly professionals. Easy to place order, intuitive menu, delivery in accordance with terms and conditions. I recommend

I just tried my glasses. Perfection!!!

The quality and service have been excellent. In fact, the actual lens fitting to the frame is maybe slightly better than my current glasses which I purchased a couple of months ago from a reputable high street optician.

I want to thank your team for a fantastic job.

I will surely order again in future and recommend you to friends and family.

They did their job well,and they weren't extraordinarily expensive

Quick and very efficient.secomd patch I've dome with them.Only positive things to say twice

Service was great they delivered what was requested. On delivery the item was exactly what was ordered, good quality and good delivery time

Awful. No communication, NK glasses!

ordered with ease,and with the help of one of the staff on the phone made my ordering a pleasurable outcome.

Excellent service and easy to order on line. Have used OOUK once before and it is great value for money. Fortunately they checked my order - which I had got wrong - and asked to send a pic of my prescription. Can’t fault them 👍

This company offered a frame I liked & lenses I needed at a reasonable price. Other suppliers seem to have doubled their prices in recent times. Delivery was less than a fortnight which was fine. The photochromic lenses do not darken as much as previous ones I have bought, which is a little disappointing but otherwise I'm perfectly happy with the glasses. The other reviews on Trustpilot are somewhat black & white, company responses to the 1* reviews would reassure customers (including me!), I was a little concerned placing my order, but all went well.

Really helpful website, loads of choices and clear pricing. Customer services and Comms were good, speedy and knowledgeable

I bought some varifocals. Website suggested I should get them in 2 weeks. It took 6 wks.
Communication awful. I e-mailed them and left a couple of messages on their answerphone, Got 1 reply, no apology, no delivery date, just an acknowledgement.

Very good service and kept up to date on every aspect of my order,I had verifocals and they are perfect and would definitely use this company again.

Impossible to get in touch with customer service. Was told my order was ready and would be posted the following working day (15 August ) no updated , emails for an update (19 August ) no update still as of 22 August . Been looking at the website no updated either