ONLINEPRINTERS Reviews 34

TrustScore 4 out of 5

4.2

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See what reviewers are saying

Rated 5 out of 5 stars

Up loaded files for two sided full colour leaflets on Monday morning using the normal service. Tuesday afternoon the was a knock at the door with my completed order. I live in Saffron Walden UK. How... See more

Company replied

Rated 5 out of 5 stars

Printing of business notepads. Easy to use website for the design and order. Good quality printing. Only problem is, on delivery, the size of boxes are too big to carry easily and they can be torn apa... See more

Company replied

Rated 1 out of 5 stars

My order has gone missing. Rather than deal with the issue the customer service agent blamed me for not raising it with them sooner! Apparently it's my job to chase my missing order with the shipping... See more

Company replied

Rated 5 out of 5 stars

Great site which is very easy to use. Really good quality products at a great price. Order always arrives on time (sometimes early) and is well packaged. WE have been using this for a few years now... See more

Company replied

Company details

  1. Print Shop
  2. Digital Printer
  3. Digital Printing Service
  4. Prints and Signs Store
  5. Promotional Item Store

Written by the company

The ONLINEPRINTERS group is one of Europe's leading online print shops. We produce personalised printed products from flyers to complete exhibition stands in our in-house production to serve more than 1,000,000 customers in 30 European countries.


Contact info

4.2

Great

TrustScore 4 out of 5

34 reviews

5-star
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Rated 5 out of 5 stars

fast and user friendly

January 9, 2025
ONLINEPRINTERS logo

Reply from ONLINEPRINTERS

Thank you for your positive review. We are looking forward to your next order and welcoming you back in our online shop. Your friendly team of Onlineprinters experts

Rated 5 out of 5 stars

Good Service

I have used them in the past. They produce good quality printing, in good time and at a good price.

October 19, 2024
ONLINEPRINTERS logo

Reply from ONLINEPRINTERS

Thank you for taking the time to review us. We are happy that you are satisfied with your print products, and that our quality and passion for printing met your expectations. We are looking forward to your next order. Your friendly team of Onlineprinters experts

Rated 5 out of 5 stars

Great work!

My little A8 cards (10k) were rubberised. 250 pcs per pack.
We didn't talk about when I ordered it. It was ab extra work from them.
The priming is perfect and the thickness too. Thank you very much.

August 9, 2024
ONLINEPRINTERS logo

Reply from ONLINEPRINTERS

Thank you for taking the time to review us. We are happy that you are satisfied with your print products, and that our quality and passion for printing met your expectations. We are looking forward to your next order. Your friendly team of Onlineprinters experts

Rated 5 out of 5 stars

Quick and efficient

Quick and efficient, the online design tool is OK (but it could do with a couple of extras). on time delivery with a reputable courier. happy to recommend

May 17, 2024
ONLINEPRINTERS logo

Reply from ONLINEPRINTERS

Thank you for taking the time to review us. We are happy that you are satisfied with our service, and that our quality and passion for printing met your expectations. We are looking forward to your next order. Your friendly team of Onlineprinters experts

Rated 5 out of 5 stars

Very quick delivery and good quality…

Very quick delivery and good quality print.

March 20, 2024
ONLINEPRINTERS logo

Reply from ONLINEPRINTERS

Thank you for taking the time to review us. We are happy that you are satisfied with your printed products, and that our quality and passion for printing met your expectations. We are looking forward to your next order. Your friendly team of Onlineprinters experts

Rated 1 out of 5 stars

We haven’t received the order and now…

We haven’t received the order and now it’s too late , what a shambles !!!

December 18, 2023
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Reply from ONLINEPRINTERS

Thank you for reviewing us. Your satisfaction means a lot to us; that is why we are grateful for your direct feedback. It helps us to improve the quality of our service. We will contact you as soon as possible to find a solution together. Your friendly team of Onlineprinters experts

Rated 5 out of 5 stars

Brilliant

As always, brilliant work and speed.

December 8, 2023
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Reply from ONLINEPRINTERS

Thank you for your positive feedback. We are happy that you are satisfied with your printed products. Until next time. Your friendly team of Onlineprinters experts

Rated 1 out of 5 stars

Still not arrived!

Still not arrived! A week late so we've missed our deadline for sending out the cards we ordered

December 5, 2023
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Reply from ONLINEPRINTERS

Thank you for your review. We sincerely apologize for the delay in the delivery of your parcel. Unfortunately, shipping companies are currently experiencing a very high volume of orders, some of which cannot be delivered on time due to unexpected illnesses of staff in all areas of service. Nevertheless, we do take your complaint very seriously. We are in constant contact with our shipping partners to resolve any issues. Please feel free to reach out to our customer service colleagues, so we can try to find the best possible solution for you. Your friendly team of Onlineprinters experts

Rated 5 out of 5 stars

Fast service

Fast service, used online printers for about 6 years now without so much as a problem ever.

October 26, 2023
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Reply from ONLINEPRINTERS

Thank you for taking the time to review us. We are happy that you are satisfied with your printed products, and that our quality and passion for printing always meets your expectations. We are looking forward to your next order. Your friendly team of Onlineprinters experts

Rated 5 out of 5 stars

Printing of business notepads

Printing of business notepads. Easy to use website for the design and order. Good quality printing. Only problem is, on delivery, the size of boxes are too big to carry easily and they can be torn apart as the delivery guys drop them.

October 19, 2023
ONLINEPRINTERS logo

Reply from ONLINEPRINTERS

Thank you for your positive review. Your satisfaction means a lot to us; that is why we are grateful for your direct feedback. It helps us to improve the quality of our service. We are looking forward to your next order and welcoming you back in our online shop. Your friendly team of Onlineprinters experts

Rated 1 out of 5 stars

My order has gone missing

My order has gone missing. Rather than deal with the issue the customer service agent blamed me for not raising it with them sooner! Apparently it's my job to chase my missing order with the shipping agent rather than them noticing on their own site that a delivery is 2 weeks late and still pending! I won't be using them again. The customer service agent was extremely rude.

August 15, 2023
Unprompted review
ONLINEPRINTERS logo

Reply from ONLINEPRINTERS

Thank you for taking the time to write a review. We are sorry that we failed to meet your expectations and that your package has gone missing. Our quality management has contacted you and we hope that we have found a suitable solution together. Your friendly team of Onlineprinters experts

Rated 5 out of 5 stars

Very fast delivery.

Very fast delivery and good quality printing.

July 9, 2023
ONLINEPRINTERS logo

Reply from ONLINEPRINTERS

Thank you for your positive feedback. We are happy that you are satisfied with your print products. Until next time. Your friendly team of Onlineprinters experts

Rated 5 out of 5 stars

On time

As usual every thing was as it should be
Thank you

June 24, 2023
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Reply from ONLINEPRINTERS

Thank you for your positive review. We are looking forward to your next order and welcoming you back in our online shop. Your friendly team of Onlineprinters experts

Rated 5 out of 5 stars

A great service and a done in very good…

A great service and a done in very good time

I highly recommend your service

May 15, 2023
ONLINEPRINTERS logo

Reply from ONLINEPRINTERS

Thank you for taking the time to review us. We are happy that you are satisfied with your print products, and that our quality and passion for printing met your expectations. We are looking forward to your next order. Your friendly team of Onlineprinters experts

Rated 4 out of 5 stars

very good supplier with very reasonable…

very good supplier with very reasonable prices for high quality products but i wish there were alternative shipping options because DPD have proved quite unreliable.

May 13, 2023
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Reply from ONLINEPRINTERS

Thank you for your positive feedback. We are happy that you are satisfied with your print products. Your satisfaction means a lot to us; that is why we are grateful for your direct feedback. It helps us to improve the quality of our service. Your friendly team of Onlineprinters experts

Rated 2 out of 5 stars

Very poor communication

Very poor communication, no order confirmation email received what so ever, when as a customer we assumed order has gone through and will receive a delivery but weeks later the with no sight of delivery when contacted the company, received a lame and rude response as if the person has least interest in having a customer.

April 19, 2023
Unprompted review
ONLINEPRINTERS logo

Reply from ONLINEPRINTERS

Thank you for reviewing us. Your satisfaction means a lot to us; that is why we are grateful for your direct feedback. It helps us to improve the quality of our service. We will contact you as soon as possible. Your friendly team of Onlineprinters experts

Rated 3 out of 5 stars

Onlineprinters are ace! DPD are awful

The work carried out by onlineprinters is exceptional. I can't give them the full 5 stars due to the fact they only have DPD delivering orders for them and DPD wouldn't receive one star from me or my customers. Please please please have the option to use a different delivery company!

April 11, 2023
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Reply from ONLINEPRINTERS

Thank you for taking the time to write a review. We are happy that you are satisfied with your print products. We will get in touch with you as soon as possible to find a solution concerning your feedback about DPD together. Your friendly team of Onlineprinters experts

Rated 5 out of 5 stars

Very fast

Very fast , very high quality

March 31, 2023
ONLINEPRINTERS logo

Reply from ONLINEPRINTERS

Thank you for taking the time to review us. We are happy that you are satisfied with your print products, and that our quality and passion for printing met your expectations. We are looking forward to your next order. Your friendly team of Onlineprinters experts

Rated 5 out of 5 stars

Great Quality Products at a Really Great Price

Great site which is very easy to use. Really good quality products at a great price. Order always arrives on time (sometimes early) and is well packaged. WE have been using this for a few years now and they have never disappointed

February 16, 2023
ONLINEPRINTERS logo

Reply from ONLINEPRINTERS

Thank you for your positive feedback. We are happy that you are satisfied with your print products. Until next time. We are looking forward to your next order. Your friendly team of Onlineprinters experts

Rated 5 out of 5 stars

Leaflet Printing

I have been using this company for a couple of years now and it is about time I wrote a review. I find the service to be fantastic. On the one occasion my order was incorrect they fixed the problem very quickly. I would not hesitate in recommending them to others.

February 14, 2023
ONLINEPRINTERS logo

Reply from ONLINEPRINTERS

Thank you for taking the time to review us. We are happy that you are satisfied with your print products, and that our quality and passion for printing met your expectations. We are looking forward to your next order. Your friendly team of Onlineprinters experts

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