Online Tapijten - Tapison Reviews 

Great service. Fast delivery.
We wanted to change size for a bigger carpet after we received it. It was very easy and done very quickly.
We love our new carpet.

- very convinient site with various filters which help to choose
- effective communication with support service, they provided all requested information incl weight of the rug
- delivered within agreed time slot, direclty to the appartment, helped to unpack and roll-out

Swift delivery at the right time on the date that was agreed upon. Very helpful, friendly contacts over the phone and during the delivery.

Super service. Nothing is a problem. As always, it's a great experience working with Cristian & his team. :)

BEWARE OF RETURNS
I am going to waste 15min of my day to tell you about my experience. After receiving my carpet fine, the size was not perfect so we decided to return it and order a bigger one. The contact told us to pack it and sent us a bar code to stick on the carpet for Fedex.
We sent it back as instructed, and received a call a couple of days later. Tapijten informed us the carpet was received in "unacceptable shape", was "run through MUD "and "impossible to sell now", that "neither the provider nor [they] would take it back". Also to mentioned they called us "disrespectful" for sending the carpet without plastic cover. As stupid as it sounds I did not have a 3m long plastic wrapper at home and did not think about putting plastic bags around the carpet to send it back... We had however packed it up properly and sticked the paper on it, Fedex took it. Although I did my best to tell them that it was an honest mistake, I owned the issue and explained we didn't mean disrespect, (especially for the fact we had planned to order a bigger size with them), it seems that me suggesting they should use this experience to be more specific with their clients for return instructions was apparently "trying to blame them" for the fault, I also mentioned I was extremely surprised Fedex would use such poor care and wanted to check this with them (I don't know why Tapijten got so upset I said that). So, as they will not do it for you, I am warning you to really make sure you use ANYTHING to wrap your carpet because the customer service will turn on you like furies. They were rude, forced us to take the carpet back without trying to find a solution first, and also tried to make us pay for return (150euros) even though returns are included in their policy. To note: The carpet was absolutely fine!! We received it back with only slight dust on the label (paid 75euros, do not accept double charge!!).

I suspect they use this trick to keep their carpet as sold because:
1. Obviously no one would post a bad comment if they are at the source of the mistake
2. I am sure this cannot be the first time this happens, they should know to be VERY specific with clients for returns (as other stores are). We are definitely not the first customers to make that mistake. We do not all have a 3m long plastic wrapper, and do not frequently send 3x4m objects every week.
3. My carpet was absolutely not damaged yet they made it sound like it was ruined, run through mud, said a cleaner would not be able to clean it, and would be impossible to sell for them.

Anyway order the right carpet you'll be fine ;)

super product - delivery on time- price perfect
I'm very happy with my new carpet;

I knew your carpets from before, I bought them in Bulgaria where I lived a couole of years. They are very nice so decission to buy again was not really a question of the carpet itself. When you made it possible to try tha carpet in the room I intended it for, it all made so much more sense. The program really helps deciding what to choose. The delivery was fast and effective. I would recommend you to anybody, thumbs up!

Great customer support, fast shipping, great carpet quality.

We received our carpet before the promised date- bonus! It is even better then we thought. The colors and quality are wonderful. Will definitely recommend them to friends.

Great service, speedy delivery, only downside are the import taxes.

Thanks so much for your reply, I should have realised about the taxes. The rug was still cheaper buying it from you and your service was great, communication was seamless, speedy delivery too. Thanks again for your reply 🙂

I'm very pleases with the carpet ordered from them. As others have already mentioned: friendly communication, fast delivery, carefully packed package and last but not least a gorgeus carpet. Thank you!

Fantastic experience. Cristian and Siemen are amazing. They call you if needed, always track your request, and the company delivers the rugs in a perfect state and timing. Special mention on how they're fighting to get the rug you want even if it's discontinued. Well done guys!

HAD NO ISSUES ORDERING MY RUG. THERE WEBSITE IS VERY SIMPLE TO USE.AND IF I NEEDED HELP THEY EMAILED ME VERY QUICKLY. I WOULD HIGHLY RECOMMEND THIS COMPANY

Very helpful, polite and amicable employees. I am also very happy with the carpet I purchased.

I was nervous ordering from Australia but so glad we took the risk. My partner and I fell in love with the many beautiful unique carpets online and it was hard to choose. But their technology online to see what each looks like in your room helped alot to make the decision without physically seeing the products. When I WhatsApp'd with questions they were quick to respond. The shipping was also very fast considering international. We had the carpet within 2 weeks of placing the order. High product quality too.
Overall full stars and highly recommend