Firstly thank you to Kurt for sorting me out with my request and for assisting me with the cancellation of my account everything was handled well and I was always updated via email which meant a lot t... See more
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See what reviewers are saying
I had such a nice experience with this site,especially with help of a nice Claire from the Escalation team. She was very kind and helpful Helped me to solve my issue about my membership
This is a fraud! They are criminals taking money out of your account!! Be careful where you put your details online, no games no nothing. They take your details and make a subscription to a site and t... See more
Company replied
I didn't have any great experience. I don't know what the subscription was about. I would Iike to delete/ cancel the account
3.7
Average
47 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Thank you to Kurt
Firstly thank you to Kurt for sorting me out with my request and for assisting me with the cancellation of my account everything was handled well and I was always updated via email which meant a lot thank you much appreciated
May 21, 2025
Unprompted review
Good service Kurt
December 12, 2024
Unprompted review
I do not know what am I getting
I do not know what am I getting
I have cancelled way in December They got payments this month
December 1, 2024
Unprompted review
Money was taken out of my account…
Money was taken out of my account without me notcing, mind you I do not have membership with the website. I never even started and account with them. I only noticed today that fhe took money out of my account without my consent
December 3, 2024
Unprompted review
Reply from Onlybuyshoes
Dear Sonwabiso,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@onlybuyshoes.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Sarratt contacted me and resolved my…
Sarratt contacted me and resolved my issues. Good customer service.
November 15, 2024
Unprompted review
Satisfied
Issue Addressed”, “Thank you Escalation Team”, “Thank you for the assistance”,
October 23, 2024
Unprompted review
very good attitude
October 20, 2024
Unprompted review
Online fraud
This is a fraud! They are criminals taking money out of your account!! Be careful where you put your details online, no games no nothing. They take your details and make a subscription to a site and they keep charging you. They keep on telling me that they didn't charge me. I'm not stupid, I can see my bank statement. I'm getting the notifications. Criminals! Be very vigilant online.
October 17, 2024
Unprompted review
Reply from Onlybuyshoes
Dear Katerina,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@onlybuyshoes.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
VERY GOOD COMMINICATION !!
October 17, 2024
Unprompted review
Jamal reached out to me
September 23, 2024
Unprompted review
My issue was resolved efficiently
My issue was resolved efficiently, and I’m grateful for the assistance provided by customer support.
September 18, 2024
Unprompted review
Helpful team
I had such a nice experience with this site,especially with help of a nice Claire from the Escalation team.
She was very kind and helpful
Helped me to solve my issue about my membership
August 7, 2024
Unprompted review
Great products and great service
March 8, 2024
Unprompted review
I was more than happy with the response…
I was more than happy with the response I recieved from the company.i waited patiently for Zoe to refund my money.Correspondance was very good.
July 12, 2024
Unprompted review
Experience
I cant say I had a good experience because I didn’t know anything about the website.
June 1, 2024
Unprompted review
Poor
I didn't have any great experience. I don't know what the subscription was about. I would Iike to delete/ cancel the account
June 6, 2024
Unprompted review
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