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Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the website, describing it as unreliable, with some encountering issues with payments, including billing discrepancies and difficulties canceling subscriptions. Customers frequently reported problems with customer service, finding it unhelpful and unresponsive, often receiving generic replies or being redirected to bots. Some people were dissatisfied with the service, mentioning that promised content was not delivered and expressing concerns about content moderation policies. Reviewers also expressed concerns about social media, noting issues regarding user safety and content moderation.

What people talk about most

Website

Customers consistently note negative experiences with the website. Many reviewers describe the site as a... See more

Customer service

Reviewers highlight negative aspects of customer service, expressing widespread dissatisfaction. Many... See more

Service

Consumers express significant dissatisfaction with the service. Many report a lack of personal connection and... See more

Social media

Clients share negative opinions on social media, expressing significant dissatisfaction with the lack of... See more

Payment

Users describe negative interactions with payment, citing issues such as unexpected charges, hidden taxes,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This website is a very shady and nothing but huge overall scam. I joined the site to watch a content creator not one of their waste dumpsters and upon paying for the monthly I added the funds to the w... See more

Company replied

Rated 1 out of 5 stars

There is no quality control anymore. I'll just stick to good old cam sites like JLCams.com Nothing beats the pleasure and satisfaction that only real personal contact can give. OnlyFans used to be my... See more

Company replied

Rated 1 out of 5 stars

Its all an scam by crooked Russian owner. The 'creators' are not individuals but agencies run by centers in India. They take 3 seconds before trying to flog you something and they expect... See more

Company replied


Company details

  1. Adult Entertainment Club

Information provided by various external sources

OnlyFans is a social media service based in London, England.


Contact info

  • Great Portland Street 85, W1W 7LT, London, United Kingdom

  • onlyfans.com

1.3

Bad

TrustScore 1.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No refund after error

Taking payments after error that it is unable to process and don’t refund double payment

June 1, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

Onlyfans is a fraudulent and sketchy…

Onlyfans is a fraudulent and sketchy website/company and are low-class unprofessional con artists. I spoke to a criminal named Lucille at Onlyfans customer service support about getting a full refund from a scammer named Alice Little and she flat-out denied my request referring to their ridiculously inane bs terms of service. Onlyfans will suspend your account and hold you to ransome because they are so bitter ,juvenile ,petty ,and pathetic crooks that they lost a nonfraud dispute to me that I filed with my bank over their completely dissatisfactory content that's not even worth paying money for . They suspended my account
due to clawbacks/chargebacks , and demanded that I pay back the money for the content or it would remain inactive . I made it unequivocally clear to them that I didn't want the substandard ,crappy,and horrible content from Alice Little and they wouldn't listen and adamantly insisted on me paying the money back ! They couldn't get it through their thick heads that I just wanted to take the content back and in return for me to keep my money ! These people are illiterate charlatans, bilkers and theives !Please avoid doing any business with Onlyfans at all costs . There are much better websites online who won't rob you of your money and will unlike Onlyfans actually treat you with respect like a valued customer ! They let these sketchy and inept content creators like Alice Little do anything they want and get away with it ! They take their side over the customer who is the one making them the money ! I am making this review so that Onlyfans , Lucille ,and Alice Little will not be able to get away scott free with stealing my money ! I am writing this negative review to warn any potential victims of these miscreants . Onlyfans are the arrant worst social media website that I have ever had the misfortune of using ! They are bilkers and cretins .

June 2, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, George. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

God, Save the Customer Service.

Where do i start
Ondayo or whatever refuses to take half decent pics with glasses on and makes the process harder.
You contact customer support LIKE IT TELLS YOU just for the lady to tell you thats the only way. Even though it told me to contact her presumably to work around it....
Then if you finally get the stupid ass bot to do your age verification it'll get denied anyways because yall are blind deaf and dumb.
2 days of my life I've been recreationally wasting trying to do this shit

May 28, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

Got logged out of my account that I…

Got logged out of my account that I paid for content with now I can’t log in

May 25, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Ali. We regret to inform you that your account has been deactivated due to a violation of our Terms of Service. Please see more details on this page: https://onlyfans.com/terms.

Rated 1 out of 5 stars

I've been waiting for a few days due to…

I've been waiting for a few days due to a completely unknown payment, and that's been over a week. I haven't received a response yet. What is this?

request (15724377)
magiclimeheart

May 15, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. We apologize for any inconvenience caused. We have not detected any security breach on our end.
All subscriptions, tips, streams, paid posts, and paid messages in our system are final and non-refundable. Please see more details on this page: https://onlyfans.com/terms.

Rated 1 out of 5 stars

I was recently blocked by an ,OF…

I was recently blocked by an ,OF content creator, scammer,and swindler named Alice Little on Onlyfans 4 days after I purchased some content from her . I asked for my money back because I felt disrespected ,and was completely dissatisfied with Alice Little's substandard and terrible content . She then blocked me and I filed a dispute with my bank on Monday 4/28/25 and I was able to get my money back permanently after I filled out my banks dispute form as well as providing sufficient evidence. All of a sudden on Wednesday 5/21/25 I found out that this fraudulent company called Onlyfans unfairly suspended my account and asked for me to reverse the charge back/refund . They are absolute criminals ,theives ,low-lifes ,and fraudsters who should be put out of business indefinitely They are extremely petty ,vindictive, childish ,and immature. I never even had a chance to explain my side of the story . Instead they are so biased ,corrupt ,unprofessional, and incompetent that they took Alice Little's side because she is an Onlyfans content creator and they apparently value them infinitely more than customers. What Onlyfans fails to understand is that the customer is always right . If I want my money back I am fully entitled to get it back if I am disappointed in the content. They could have just simply taken the content back from me but they went too far and overstepped their authority on Onlyfans. I never thought that a company could be so low-down that they will suspend my account after I got my money back from shoddy content I wished to get a full refund on . However obviously and unfortunately this is exactly how Onlyfans conducts business in a very shady and dishonest manner. They should be sued out of existence. If any one uses Onlyfans please block Alice Little and don't subscribe to her. She is a 4 foot 8 red head and is a world-class con artist and crook . I sent Onlyfans Support multiple emails to rectifiy their blatant and unethical mistake of suspending my OF account Mr.2110Sandman for no logical
or valid reason and I never received a single response from them! They should be ashamed of themselves and are a complete disgrace of a so-called company. The are devoid of integrity, class, and professionalism. That's why there are countless negative reviews written about them her on Trustpilot . Onlyfans is an unscrupulous business that thinks they can get away with anything and the customer or user can't do a think about it . They can't possibly comprehend just how positively mistaken they are in that regard .

May 21, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Quinton. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

À true bad

À true bad , they respect not. They encourage the modèles To to steal. They ask a army of justificatifs for buy. Than they can all see.. But they win money with them modèle (20\100)in all commission.. Serious go in other site. The modèle lie and are fake. Say bye-bye.. Not lose time at reply i go not ass a eternitinty of justificatifs.. Of have thief more of 3000

May 18, 2025
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Reply from OnlyFans

Thank you for your feedback, Alexandre. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

Pessimo servizio.

Pessimo servizio.
I creator possono ingannare gli utenti promettendo un certo tipo di video e poi dandone altri dove non si vede niente.
Tutela per chi spende inesistente.
Si viene spammati di richieste di soldi per questo o quel motivo costantemente. Contenuto di scarsissima qualitá ad altissimo prezzo per la maggior parte dei casi.
Si trova di molto meglio gratis che spendendo 1000 euro a settimana qui come mi è successo purtroppo di fare.

Edit: thank you for answering, i can detail the list of girls not providing what described in their video description. You have several ticket opened by me and that is only a percentage of what happened to me.
Please create something to guard the user, like a feedback to the content, penalties for scammers and girls offending users.
I make an example. Creator selling a content saying, in this video I masturb myself naked. You pay 50€ and the video is an instagram video of the creator making stupid dances fully dressed. (Sorry for being so explicit but the website sells this kind of content). When complaining, the content creator replies “it was a tease but you can find the content you wanted in this other video for other 50€” and when you say “I won’t pay 50 more € if I don’t receive what was promised to me now” “you get as reply “because you are broke and cannot afford this ahah”. So in the end you pay and the creator does what she want. Outrageous

Edit2: Data provided, no response from the website

May 17, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Alessandro. We apologize for any inconvenience caused. Please contact our support team concerning each case so that we can investigate and assist you accordingly. Also, your suggestion will be reviewed by our dedicated team.

Rated 1 out of 5 stars

Onlyfans allows third party chatters to impersonate creators

Onlyfans sell the idea of interaction between a creator and subscribers to their profile and the possibility of buying content from the creator themselves.

However, Onlyfans now allow the creators to bypass or replace themselves with chatbots or even worse, third party chatters that are trained to chat you into buying content at a premium price because "you are communicating with the creator directly".

In other words, Onlyfans is OK with impersonation fraud. They don't require creators to disclose that they have an unknown number of other people pretending to be them in the direct messages.

This creates a serious privacy concern. There could be 10-15 chatters from an agency impersonating the creator who share the information subscribers give when chatting to what they believe is the creator. This info could end up anywhere.

I was personally approached by a very popular creator who wanted to make up for having posted a PPV without marking it as previously posted content. Instead I was tricked into buying another expensive post with very misleading description. They later held a fake fan interaction event where subscribers were mass tricked into buying misleading content by agency chatters. They quickly closed down the comment sections to hide the evidence which is the only place for subscribers to talk about the experience.

Onlyfans need to return to the core idea of the site and in particular implement a zero tolerance towards the use of a chatters or bots in fan interactions. Creators should be required to inform their subscribers about any involvement of a third party on their accounts.

Onlyfans also have a questionable practice of silently deleting purchased content if they see fit. You won't even get a notification about it. Even though both parties in a purchased video gave their consent to sell the content when it was purchased, your purchased consent will still be removed if one party pull back their consent a year later.

By allowing bots and agencies to run creator accounts, Onlyfans is turning into an automated system of impersonation fraud.

May 14, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Tom. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

You are almost certainly not chatting with or receiving content from the creator

Don’t be like me. I promise you are almost certainly not speaking with the actual or getting live content from them. All you need to do is read the contract between a fan and a creator section 12 part E. Or terms of use section 13 part A. Onlyfans allows use of third party chatters by creators. They know the content you are receiving is most likely not legitimate and that agencies run the creators pages for them and old recycled content is used. They do not care. This is all a scam to take advantage of lonely desperate men. Go outside, exercise, find a hobby, and practice actually talking to real women. If you still want to continue, remember that this is all a fantasy and these women really don’t want anything to do with you and only want your money. Onlyfans only exists to capitalize on the loneliness of individuals. Just look up the networth of the CEO. He certainly didn’t get all that money in such a short amount of time from being nice or helping others. I was wrong to even go on here, but I was lonely. Be better than me, man or woman, take care of yourself, and stay the hell away from Onlyfans .

February 21, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Josh. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

Bullshit's website

May 10, 2025
Unprompted review
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Reply from OnlyFans

Thank you for taking the time to provide your feedback, Stefano. We are sorry to hear that your experience did not match your expectations. To take a closer look at your case, please provide your @username or email address.

Rated 1 out of 5 stars

Absolutely hopeless.

Absolutely hopeless.
I want my money back.
Joined 3 days ago - I will block my payment to them.
I have received nothing from only fans.

May 10, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

Doesn’t work

Doesn’t work
The age verification process doesn’t work even when done perfectly and provided all the correct information.
Customer service is the worst I’ve ever seen, incredibly lazy, takes them days to respond just for them to not even help at all when it’s just a small issue that would take less than a minute to resolve with any human intervention.

May 9, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Darrin. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

You want to charge me a lot of money on…

You want to charge me a lot of money on my debit card for the tips I've sent. I've already accumulated almost €200 or $200 in tips and every 28 days you want to charge my card. I want my money back. This didn't happen before and I'm not paying a subscription because the content creator is free. I demand my money back. It seems horrible to me, a charge every 28 days. This didn't happen before.😡😡😡

May 9, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Chloe. We apologize for any inconvenience caused. Our platform sets rebills only for subscriptions. Other charges are not renewed automatically. Upon review, there were no recharges for tips or purchases in your accounts. Please contact your bank concerning the rebill settings and notifications.

Rated 1 out of 5 stars

Still no response from onlyfans

Still no response from onlyfans. Who continue to say that no security breach was caused to my account. However I proved multiple times that an attempt was made. Therefore breaching your TOS and qualifying for the users accounts to me removed. Your lack of response to my issue and urgency is disgusting.

Again, your response is generic. An attempt was made. Okay not a successful one but an attempt nonetheless, I have given you evidence of this. And since it is a breach of your terms you must take action against the user who attempted to breach your terms

March 27, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. We apologize for any inconvenience caused. Having reviewed your account activity, it appears that there was no security breach on our end. To ensure your account remains secure, please enable the Two-step verification feature.

Rated 1 out of 5 stars

The worst website on the planet

The worst website on the planet. They make it impossible to become a creator due to their impossible steps. They need to be taken down. Bunch of pigs anyways.

May 3, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Brittany. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

Blocked after paying

I bought a package of some girl for 40$. Now I can’t login because they want to see my identification. I am 18+ but I don’t want to share my identification to every website that’s asking for that and I don’t have to. It’s very easy to first cash and than block access, but that’s not how it works. I tried to contact with the email, but I get no reply. If onlyfans can reply to settle this, please. My username is Xing yung I think.

April 29, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Xing. We apologize for any inconvenience caused. As a global business, OnlyFans is required to comply with international legal requirements. This includes the need to request age verification for users based in France each time they log in to OnlyFans, and to refresh that request on an hourly basis for longer login sessions.
For more details about how we treat your personal information, please see our Privacy Policy.

Rated 1 out of 5 stars

Girls = scam

And ignore all Onlyfans comments it's no true there are no free pages, I mean, they if set free pages they will charge you for video pics chat etc. All ladies want easy money 🤑 they are greed and just go for money. SO PLS DONT SUPPPORT LADIES they are acam and stupid the just say " hi honey come and chat" or "subs for more" blablala ignore them. You can see free content on xhamster Redtube etc. I hope in the future they will lose their business. Pls guys ignore all comments from Onlyfans Witten on trust pilot. They just want to protect themself And their "creators"

May 1, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, George. We apologize for any inconvenience caused. OnlyFans works like a social media platform that allows creators to control their accounts, own content, and prices, so we cannot guarantee any particular activity or type of content from any creator. Content providers are free to run their pages in the way they believe is most profitable, while fans have a choice to subscribe to anyone they believe is interesting.

Rated 1 out of 5 stars

A top creator MrsRobinsonvip scammed me…

A top creator MrsRobinsonvip scammed me out of $160 on a tip for item deal. I contacted OF support and got a email from Roxanne of their support staff. She told me to screenshot the dms for proof of the scam. After sending her screenshots she requested she acknowledged it said they would look in to it. After anther 6 weeks MrsRobinson sent me the wrong item, not the deal we made or what I paid for wrong item. I informed Roxanne via email were she pointed me to their TOS then said Onlyfans makes no guarantees and mrsrobinson "provided the promised content" even though she absolutely didn't. She made a deal she had no plans of honoring, that is called a scam. In the creator conduct section of their TOS there is rule about providing promised content in a certain time frame and not engaging in "misleading or deceitful" conduct. If OF enforcement of their own TOS is selective and there are "no guarantees" then they are not rules. They are heads we win tales you lose. I quit OF after that. Play at your own risk. I sent the $160 tip to MrsRobinsonvip July 19 2023. The date set feature below only goes back a year.Update: to OF reply below thank you for confirming my bad review publicly😀 and yet again I requested a refund from the CREATOR who made it obvious with her own dms that she was scamming me not OF! ✌

July 18, 2024
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Patrick. We apologize for any inconvenience caused. Our analysis has concluded that the creator provided the promised service. Please note that according to our Terms of Service, all payments on our platform are final. We are unable to issue refunds in such cases when the account under your email address has successfully received a paid feature. Please see more details on this page: https://onlyfans.com/terms.

Rated 1 out of 5 stars

This a bull shit

This a bull shit, you pay for nothing. Be aware do not waste your money there.

April 27, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. We are sorry to hear that your experience did not match your expectations. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

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