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Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the website, describing it as unreliable, with some encountering issues with payments, including billing discrepancies and difficulties canceling subscriptions. Customers frequently reported problems with customer service, finding it unhelpful and unresponsive, often receiving generic replies or being redirected to bots. Some people were dissatisfied with the service, mentioning that promised content was not delivered and expressing concerns about content moderation policies. Reviewers also expressed concerns about social media, noting issues regarding user safety and content moderation.

What people talk about most

Website

Customers consistently note negative experiences with the website. Many reviewers describe the site as a... See more

Customer service

Reviewers highlight negative aspects of customer service, expressing widespread dissatisfaction. Many... See more

Service

Consumers express significant dissatisfaction with the service. Many report a lack of personal connection and... See more

Social media

Clients share negative opinions on social media, expressing significant dissatisfaction with the lack of... See more

Payment

Users describe negative interactions with payment, citing issues such as unexpected charges, hidden taxes,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This website is a very shady and nothing but huge overall scam. I joined the site to watch a content creator not one of their waste dumpsters and upon paying for the monthly I added the funds to the w... See more

Company replied

Rated 1 out of 5 stars

There is no quality control anymore. I'll just stick to good old cam sites like JLCams.com Nothing beats the pleasure and satisfaction that only real personal contact can give. OnlyFans used to be my... See more

Company replied

Rated 1 out of 5 stars

Its all an scam by crooked Russian owner. The 'creators' are not individuals but agencies run by centers in India. They take 3 seconds before trying to flog you something and they expect... See more

Company replied


Company details

  1. Adult Entertainment Club

Information provided by various external sources

OnlyFans is a social media service based in London, England.


Contact info

  • Great Portland Street 85, W1W 7LT, London, United Kingdom

  • onlyfans.com

1.3

Bad

TrustScore 1.5 out of 5

4K reviews

5-star
4-star
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1-star

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Onlyfans is the most annoying site on…

Onlyfans is the most annoying site on the planet! I’m so sick of having to do 12 f’ing captchas just to log into my account.

January 2, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Brian. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

Zero security level. It gets hacked all the time, I lost $300 and there is no way to get it back

Cheating content creators who scam you with total impunity because the mods don’t give a da*n about the integrity of this “service”. I’d better stick to old good JassiCam.com
- it has always worked perfectly great for me. They’ve never had any security breaches or financial problems. The models are way better. The majority of Onlyfans “models” don’t even compare! Overall my experience with Onlyfans was hideous, except of one girl who was honest and hot. But in general, Onlyfans is a money-waster. This “service” is extremely overpriced, taking into account its low quality, constant overcharges and financial issues and frequent security breaches.

January 2, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Jason. Regretfully, we did not manage to find your account. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

Onlyfans.com not before two years.

Onlyfans.com not before twi years.
Now it is bad website because most of models take a subscription and not put videos and start sending you video for money for each video.
Thank you

December 31, 2024
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. We apologize for any inconvenience caused. OnlyFans works like a social network. All creators are responsible for their accounts and choose the type of content they post. Please be advised that there a lot of content creators on our platform that share their content for free.

Rated 2 out of 5 stars

Misleading

So far almost every model I have sent a message to isn't actually them responding. It should be banned when a model says this is the only place I will respond to messages and then they use an agency to do all the chatting. I understand some get 100's of messages but I would rather wait a week for a quick response than be chatting to some guy eating popcorn on his couch at home. They should at least have to admit on there page that they may be using an agency on there behalf to respond.. Very scammy behaviour

December 31, 2024
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Reply from OnlyFans

Thank you for your feedback, John. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

Boring content

Models just never stop sending content & the prices are crazy one tried to charge $60 for 1minute 30 seconds & so far all content i have paid has been so dull & boring its totally shit 🤬 1 star is too much

December 24, 2024
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Reply from OnlyFans

Thank you for your feedback, Taylor. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

The creator extorted money I was…

The creator extorted money I was supposed to give the video and instead blocked the Pomic onlyfans account closes the support ticket and I don't want help with the return of ADMIN8STRATION OF THIS PRAT PROTECTS SHAMERS AND THIEVES.
ThWc
@thomwin267
My ticket (14396829)

December 23, 2024
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. We apologize for any inconvenience caused. We have contacted the creator asking to provide you with the promised content. Please reach out to the content provider one more time and contact us in case there is no update or reply within the next 7 days.

Rated 2 out of 5 stars

I have no option but to keep leaving…

I have no option but to keep leaving reviews for you to notice me! It’s been 3.5 weeks. I can’t access my money or use my account!
All someone needs to do is read the flagged conversation so I can have my account back.
It was a miss type which I have explained.
No one has even looked at my account yet. I’m really disappointed as I’m normally a massive supporter of onlyfans. Please have this resolved by Christmas 🥹
My account is @avajean

November 27, 2024
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Sophie. We apologize for any inconvenience caused. Your account is still under review. We will keep you informed accordingly.

Rated 1 out of 5 stars

Greedy and scammy

Money grabber!
Is really sketchy and a bit scammy. Wallet credits are non-refundable even if they are deleting your account for some reasons… Also they are very bad at customer support. They do not verify your age when you are a customer (only when you want to be a model) and then when you spend a lot of money they send you after 2 or 3 years a verification link. you don’t have to verify but they do limit your account. when you verify and they realise that you were not 18 years old when the account has been created, they delete your account and you loose access to your paid videos or pictures via messages or other stuff you paid for. And also they don’t give you a refund of wallet credits. So they let you spend money but then they take everything away from you. If you are not 18, you are not able to enter into contracts

December 3, 2024
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Reply from OnlyFans

Thank you for your feedback, Klaus. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

It is quickly turning from a gem to a…

It is quickly turning from a gem to a turd. The models are likely to scam you
They tend to do it at every opportunity because customer service is reluctant to do anything to prevent this scam. Since support team on cam sites like J4Cam.com
is always on a client's side, models tend to do their job a lot better there. There are no false promises, no misunderstandings. They are straightforward enough and right to the point. Having had all this positive experience with them I kind of expected something like that from OnlyFans. But in fact there is no comparison. Despite all the marketing hype around OF, the quality has been drastically decreasing. It is not worth the money they ask for their services anymore. I would give a zero stars if I could, support just bend the TOS to their will so they don’t have to refund. Even though I clearly got scammed as the fake account got removed, but still no refund.
Stay far away!

December 20, 2024
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Marcus. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

My account is banned for no reason

My account is banned for no reason, I sent a message to the service but nothing happens.

Be careful, fortunately I didn't have any money on it

December 11, 2024
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Reply from OnlyFans

Thank you for your feedback, Mia. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

It is quickly turning from a gem to a turd. The models are likely to scam you

They tend to do it at every opportunity because customer service is reluctant to do anything to prevent this scam. Since support team on cam sites like J4Cam.com
is always on a client's side, models tend to do their job a lot better there. There are no false promises, no misunderstandings. They are straightforward enough and right to the point. Having had all this positive experience with them I kind of expected something like that from OnlyFans. But in fact there is no comparison. Despite all the marketing hype around OF, the quality has been drastically decreasing. It is not worth the money they ask for their services anymore.

December 12, 2024
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Teddy. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

I will never ever use onlyfans again…

I will never ever use onlyfans again why I have 2 accounts check my debit card notice 4.20 taken from my account with no active subscriber accounts they lie so bad do not trust them.at all do not give them your debit card they lie and steal

December 6, 2024
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, James. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

will not remove child sexual abuse (request 14143703)

i notified onlyfans (request #14143703) of a person using their onlyfans subscriber base to sell sexually explicit videos involving minors under 18. screenshots of actual correspondence explicitly attempting the sale were sent to support, only to receive canned responses. this has been going on for 2 weeks now, and the profile is still active - open to new subscribers every day. a report with the ICMEC is separately being prepared.
a truly awful situation

November 21, 2024
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. We apologize for any inconvenience caused. Your case is still under review by our dedicated department.

Rated 1 out of 5 stars

This site is just one big scam

This site is just one big scam - I feel like such a fool for falling for it. Agencies run these accounts and they use ghostwriters acting as the content creators. They are not who they say they are! This site needs to be banned and removed!!

December 4, 2024
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Mark. We apologize for any inconvenience caused. Every Creator is the owner of their own content and must have access to their account at all times. We advise Content Creators to make accounts for personal use to upload their own content and interact with Fans directly through their OnlyFans accounts. More details - https://onlyfans.com/terms.

Rated 2 out of 5 stars

kimvelezoficial

kimvelezoficial: 3$ plan update to 10$>not working. My 3$ plan udated to a 10$, that means I should get More" content. Nothing happens, page 10$ has the same content as the 3$ page. I feel cheater, stolen 10$. Model is Kimvelezoficial.

November 1, 2024
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Herman. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

Omg just absolutely horrible

Omg just absolutely horrible. Trying to sign up to be a model. Let me tell you, not worth it! Days later and AT LEAST 500 photos later still no approval. They don't understand people are human and can shake so hard as hell to get a photo of your face, holding your ID and taking a flipping photo(I'd must be 100% readable:) that's where the problem is) so yeah definitely declining from years ago... years ago! 1 day and same verification set up but they realized we are human back then. Guess they losing oit on money(made over $300 on a different app so not even joking)
Deleted account after trying for days and no pictures where good enough, but used same email as here and name was Thesexiest2025. After I even froze my ass off outside and got a readable photo with my face I decided I'm not doing the impossible.

November 27, 2024
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Medlyne. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

Left this platform because it's just…

Left this platform because it's just full of scammers and thieves. Support doesn't even exist. No one replies, just chat-bots with the same answer over and over again. Absolutely useless. AVOID AT ALL COST. Plenty better platforms for creators out there.

November 21, 2024
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Reply from OnlyFans

Thank you for your feedback. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

This website needs to be taken down…

This website needs to be taken down PERMANENTLY.

November 17, 2024
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Sarafina. We apologize for any inconvenience caused. If you need our assistance, please provide more details so that we can investigate your case further.

Rated 5 out of 5 stars

Fantastic platform

Fantastic platform that has revolutionised the way to follow your favourite individual and interact with them to message and purchase their most exclusive and premium content for a very reasonable price. The only place to message your favourite content creator and have them send you personalised bundles based on your preferences. Overall I honestly cannot think of one bad thing to say about this platform, geniuses who created this amazing space!!

November 18, 2024
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Joe. Should you need any assistance, please do not hesitate to contact our support team.

Rated 1 out of 5 stars

Heavily altered deceptive content to bait you into buying a creators content.

I paid for content on a creator on onlyfans and when i received the video content the individual looked nothing alike who they were portraying themselves as. The photos and the profile used to market themselves as an individual are heavily altered and manipulated to the point the individual is not comparable to who they portrayed themselves to be just to get you to pay for the said creators content. I contacted them that i want my money back for receiving a deceptive product and they refused saying they give no refunds.

This means they intentionally promote misleading/deceptive content for profit which is illegal by UK law which OF is owned by. I've yet to have a message back regarding stating these things however i thought I'd make those of you that do stumble upon this aware of this manipulation tactic and hopefully legal actions are taken.

If you as support are going to tell me to give you my username or whatever to offer support, my name here is the same as on OF.

-- Update 2024-11-14--
They copy-pasted almost the exact same message that i received at first, in response to asking for my money returned after violating the law and completely ignored anything that which i stated or provided evidence to support this cause, proving they are using automated responses.

--2024-11-17--
So i was away over the weekend so i couldn't update this, basically i got 3 messages from customer support person that was just copy pastes then another customer support copy pasting the same generic message again.
Then 14th, Thrusday i got another copy-pasted message after saying I'd be filing a police report, that they'd be doing an exception and refund the money.
The 15th, Friday i responded please go ahead with the refund in return for permanent suspension of my account and any accounts in the future, which they did go through with the same day.

This have been the worst customer support or support in general I've gone through, sounding just like bots copy-pasting the same thing to deny you your money back even after literally breaking the law for profit.
It's not until they realize they actually did violate the law that they decide to actually return your money to not get in trouble or sued.

Now they saved me a bunch of time and effort and i can't go through with this because i got my money returned however since they still continue using the same marketing manipulation tactic that are a violation of their own native laws, they can still get in trouble . Hence I'd suggest you forward that information to someone higher-up or your juridical section to review the content that i reported.
Mainly to help consumers, but also to notify you that you can get in serious legal trouble.

Either way, thanks.

Regards
Tyrvana

November 12, 2024
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Tyrvana. We apologize for any inconvenience caused. The reported transaction has been refunded.

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