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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and speed of the application process, often receiving quick decisions and their cards promptly. Many find the app user-friendly and efficient for managing their accounts, and the overall service is often described as excellent and straightforward. People appreciate the helpfulness and clarity of the customer service interactions. However, some customers also noted issues with certain payment options, with some reporting unexpected charges. A few other people also felt that the customer service was occasionally unsatisfactory, citing slow responses or a lack of support for card-related problems, such as cards not working or difficulties with physical money withdrawals.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, praising the swift and seamless process,... See more

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers report issues such as hidden... See more

Application

People report positive experiences with the app, finding it easy to download, set up, and navigate. Many... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the quick, easy, and professional... See more

Customer service

Clients share ambiguous opinions on customer service. Some customers report extremely excellent and helpful... See more

Based on these reviews

Rated 4 out of 5 stars

I am very impressed with the flexibility of your system. Your wording on the application is so easy to understand. Keep the good works up I am hoping to recommend you to my friends.

Company replied

Rated 4 out of 5 stars

Ive had the Onmo credit card for just over a year and its helped me out no end. I only use the card to show im able to the control spending and use a small percentage of the £500. Ive always paid more... See more

Company replied

Rated 5 out of 5 stars

Had wait over 2weeks card come but that was due To Royal Mail as only seem get post every 2weeks in my area once got card was easy to activate on the app ready for when I need use and fantastic cust... See more

Company replied

Rated 5 out of 5 stars

The customer service was extremely excellent and helpful. The response to my questions and queries are clearly answered with clarity. Please keep up the good work

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

Onmo is one of the UK’s newest credit card account providers. We design our products to help demystify money matters wherever possible, providing customers with more financial control and flexibility in their lives. Our app puts you in control of your spending and payments so you can understand exactly where your money's going, freeze your card, and set reminders - in one place. Find out more: https://onmo.app/


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

It's good for me

March 2, 2026
Onmo logo

Reply from Onmo

Hi Milinkumar,

Thank you for leaving your review and for sharing your experience with our services. It's great to see you're happy with your Onmo Credit Card.

Team Onmo

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Rated 4 out of 5 stars

The application process was simple and…

The application process was simple and easy to complete.

March 2, 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Samuel,

Thanks for taking the time to leave us your review. It’s great to read that you found applying for the Onmo Credit Card to be straightforward and east to get through. We'll have your new card with you soon!

Team Onmo

Rated 1 out of 5 stars

repayments jumped massively

As others have said Omno will ramp your interest through the roof once you have a balance, but on top of that they ramp up monthly repayments seemingly without reason. they randomly increase the percentage you repay on a larger balance this can be substantial.

Update after omno reply:
I have never missed a payment, my payments are always on time and ive never gone over my limit.
I see no reason from that why you would need to ramp up interest and payments, I mean other than you have the customer hooked with a balance and now intend to make as much as you can from them as quickly as you can.

Most use Omno because its meant to be aimed at those with lower credit, doing this is harmful and is likely to lead to defaulting on payments.

I am sorry but I can not reccomend Omno, they did start well but that does change after a while

March 2, 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Martin,

With your monthly repayments, your minimum monthly repayment can change each month, depending on your balance and how you managed your previous month’s repayments.

Our Customer Services Team will be happy to help you understand your statement further. We’re available Monday – Friday, 9am – 5pm, where you can start a chat with us directly through the Onmo mobile app or give us a call on 0330 333 6000.

Team Onmo

Rated 1 out of 5 stars

Final Warning to potential customers

I opened an Onmo credit card in August 2025 at an advertised APR of around 34%. Within a few months, I was notified that following an “interest rate review” my APR would increase to nearly 54% – a rise of around 20 percentage points.

Although I was given the option to opt out, this meant losing access to further spending on the card. I chose to opt out, but this raised serious concerns about whether the original lending was properly assessed for affordability in the first place.

I was not asked to reconfirm my income or financial circumstances before the rate increase was applied. In addition, despite having an active Direct Debit that successfully collected payments, my account was marked as late and I received communications suggesting late fees. The app also displayed contradictory information about the Direct Debit status.

I raised a formal affordability complaint but initially received only an automated acknowledgement, with no meaningful response addressing the substance of my concerns.

Overall, I am disappointed with the affordability assessment, the scale of the proposed rate increase, and the handling of the complaint. I would urge anyone considering this product to carefully review the terms and consider the potential for significant rate changes shortly after opening.

March 1, 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Robert,

We understand that you’ve had poor experiences with our services, where we had worked with you through complaints that were escalated. With changes to your APR, we conduct regular reviews where we will not contact customers to reconfirm financial circumstances, as rate changes are not solely based on your usage of the Onmo credit card.

Our complaints team have provided you with the final responses about the APR change and issues you experienced with our frontline teams. We are sorry that you remained dissatisfied and understand why you wish to no longer be an Onmo customer.

Team Onmo

Rated 5 out of 5 stars

Not had any issues but they approved me…

Not had any issues but they approved me quickly and the card arrived quickly. They started me with a decent credit to start with so overall good experience

December 1, 2025
Onmo logo

Reply from Onmo

Hi Kate,

Thanks for your review! It’s great to see that you were approved with a credit limit that works well for you, and we hope you enjoy using your Onmo card.

Team Onmo

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Rated 5 out of 5 stars

very simple application process fast…

very simple application process fast desison

February 28, 2026
Unprompted review
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Reply from Onmo

Hi Thomas,

Thank you for your review and sharing with us that you found our application process easy to complete. Your card should be with you soon, and we hope you enjoy it.

Team Onmo

Rated 5 out of 5 stars

Another great company so far so good…

Another great company so far so good excellent 👌

February 4, 2026
Onmo logo

Reply from Onmo

Hi Wayne,

Thanks for sharing your experience when applying for your Onmo credit card. We’re glad it was an easy application to complete, and we hope you enjoy your card.

Team Onmo

Rated 1 out of 5 stars

These guys are criminals supposed to…

These guys are criminals supposed to have an interest rate of 41.1% yet the minimum payment is £80 a month with £43 interest on a balance of £680. I've had credit cards before but none that charge a minimum payment this high on that kind of balance. I won't be paying them this needs looking into. To top it off I never checked the payment at first, I saw my account was about £4 in credit as I did have a balance on the card figured the statement must have come in. I went back a few days later to check and noticed it was £-0.34 which I found odd I paid £1 just to take it over the balance and then noticed the min payment of £80 I contacted them and got a load of gibberish back that didn't make sense with an affordability pack. I checked my account last week and noticed it had gone from being in credit to now £-8.64 no reason for it. then I checked again today and it's now £-10.34 it's a complete joke. The statement was already done for the month and I was in credit to not being in credit for no reason.

Avoid at all costs they make it up as they go along.

*update

So tell me this my negative balance was £10.34 5 days ago it's now negative £12.58.

You can't charge interest live on a credit card and just take money off the account on a daily basis at whatever amount you want to charge.

It says there is £43.87 interest this period on a £673.73 limit with a £79.66 minimum payment.

which is way too much for a credit card on that limit

Yet when I go into balance break down for the same period as this statement is says the interest is £16.19 not nearly £44

You make it up as you go along.

February 27, 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Gavin,

We’re sorry to read that you’ve been disappointed with your Onmo Credit Card and how your balance has been displayed within the mobile app. If you give us a call on 0330 333 6000 (Monday – Friday, 9am – 5pm) a member of our Customer Services Team will be happy to have a look at your account with you and help with understanding your minimum repayment and balance displayed in the app.

Your dashboard balance can change depending on accrued interest on your account, where if you pay off your full balance each month, interest will not be applied. For your statement balances, these can be viewed in the app by selecting ‘Statements’ from your main dashboard.

Team Onmo

Rated 5 out of 5 stars

I’m very happy

I’m very happy with the speed, detail and helpfulness of the team to fix my problem.

February 26, 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Ian,

Thank you for letting us know about the great service you received from us! We appreciate you taking time out of your day, and we’ll be sharing your review with our team.

Team Onmo

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Rated 1 out of 5 stars

No understanding of how to make an app.

No understanding of how to make an app.

Statements get silently added to your app without any notification, no email, no text, so you are forced to manually check.

Secondly, the app shows the balance of the card with applied daily interest, so it will show ever-growing over limit, but when you call up, they tell you you're not over limit and that's just the balance once interest is applied.

Raised a complint so they coudl fix this, replied to my complaint regarding a complelty differnt set of issues, instead of addressing the balance shown to add interest on each day, they explalined how interest is acrued, which I already knew, but this interest is not applied yet.

ALso refused to set up an email or text system to send out alert to inform thier users of a new statment, which, is requiered BY LAW

I wish I never got this card, it will be paid off asap.

February 27, 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Steven,

We appreciate your feedback on our mobile app and the ways we can improve on our service for customers. We’ll be providing your review to our Mobile App Team so we can work towards bettering the in-app experience.

For how interest is displayed, we show the amount of accrued interest as a part of your balance, so you know where your account stands before your monthly repayment is due. If you pay off your full balance each month, the accrued interest will not be applied. We will share your thoughts on how interest is displayed with the right teams as we’ll work on providing more clarity within the mobile app to make account management easier.

Team Onmo

Rated 5 out of 5 stars

Easy process to follow

Easy, simple, quick process to follow.
Downloaded the app and thats easy to use. You can set up a DD and make it tea payments as and when.
Would recommend

February 26, 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Janet,

Thanks for sharing your experience when using the Onmo mobile app to set up your account after being approved. We’re happy to read everything was easy and you found the process user friendly. Enjoy your new card!

Team Onmo

Rated 5 out of 5 stars

Easy to apply for the card

February 27, 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Felix,

Thank you for leaving us your review and sharing your application experience. It’s great to read that you found it to be quick and straightforward to get through.

Team Onmo

Rated 5 out of 5 stars

Excellent

Excellent. Easy quick and very good

February 25, 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Ian,

We’re happy to read that you’ve had a positive experience when getting set up for your Onmo card. Thanks for leaving us your review.

Team Onmo

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Rated 5 out of 5 stars

It's for good

February 26, 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Milinkumar,

Thank you for leaving your review and for sharing your experience with our services. We hope you continue to enjoy using your Onmo card.

Team Onmo

Rated 5 out of 5 stars

Straight forward application fast…

Straight forward application fast response very professional service

February 26, 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Costas,

Thank you for leaving us your review and sharing your application experience. It’s great to read that you found it to be quick and straightforward to get through.

Team Onmo

Rated 5 out of 5 stars

It was a quick and easy process all…

It was a quick and easy process all done within a couple of minutes

February 24, 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Andrew,

Thanks for sharing your experience when applying for your Onmo credit card. We’re glad it was an easy application to complete, and we hope you enjoy your card.

Team Onmo

Rated 5 out of 5 stars

My onmo card

Absolutely fantastic. Quick and simple to apply for, and a Fast decision. Would recommend to anyone.

February 23, 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Robert,

Thank you for sharing your recent experience of applying for your Onmo card. It’s great to read that everything went smoothly.

We appreciate your recommendation and hope you enjoy your new card.

Team Onmo

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Rated 5 out of 5 stars

Fabulous

Fabulous. I used the "chat" in the app and was answered promptly by Richard. He sorted everything out for me. Credit to to you Richard and Thank you Onmo. I have been with Onmo for approx a year and they are brilliant.

February 23, 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Stephen,

Thank you for your review and for sharing your experience with our Customer Services Team. It's great to see how Richard was able to help you out and get everything you needed done.

We'll be sharing your review with our team and appreciate having you as an Onmo customer.

Team Onmo

Rated 5 out of 5 stars

Great efficient service

February 21, 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Cherene,

Thank you for leaving your review and for sharing your experience with our services. We hope you continue to enjoy using your Onmo card.

Team Onmo

Rated 5 out of 5 stars

Great experience with Onmo

Great experience with Onmo. Quick and straightforward application. App is great to check balances. 5 stars!

January 5, 2026
Onmo logo

Reply from Onmo

Hi Rayna,

Thank you for your review about the application process and for sharing your feedback on our mobile app. It’s great to read that you’ve found the app useful and straightforward.

Team Onmo

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