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Onnit Reviews 15,762

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TrustScore 3.5 out of 5

3.6

Vitamin and Supplements Store
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Rated 1 out of 5 stars

I have been a customer of onnit for years and everything was great for years and then for some reason they stopped caring about their customers. My orders kept getting screwed up and delayed or they k... See more

Rated 5 out of 5 stars

I’m reordering supplements as well as trying out some new ones, and I had an issue applying my discount code to my order. I reached out to customer support via email. They responded to my query the n... See more

Rated 5 out of 5 stars

I’ve been using the Total Human packs since 2022 and it’s been an amazing experience. I work in heavy industrial/utilities and it’s long hours, constant travel, and since being in this, I rarely get s... See more

Company replied

Rated 5 out of 5 stars

Cailee B. was extremely helpful and was able to fix my shipping address issue extremely fast! I really appreciate her professionalism and the level of care she brought to the situation. <3

Company details

  1. Vitamin and Supplements Store
  2. Fitness and Nutrition Service

Contact info

3.6

Average

TrustScore 3.5 out of 5

16K reviews

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Replied to 9% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Doesn't work at all sorry.

June 19, 2018
Unprompted review
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Reply from Onnit

Thanks for sharing your experience! Everyone's biochemistry can be so different, and because of this, they can respond differently to supplementation. Apologies that this formula wasn't better suited for you!

Please let us know if we can answer any questions or assist you further.

Thanks!

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Rated 1 out of 5 stars

I was sent an incorrect product of…Krill Oil

I was sent an incorrect product of krill oil, rather than alpha brain. Indeed I am actually allergic to krill oil so if I had not paid attention the consequences could have been substantial.

I submitted an contact request with my grievances, however I was told that there was 'an exceptionally high volume of requests' and that I would need to further wait to even get in contact with Onnit, let alone for a remedy to be reached. The request number is below.

[Request received] Contact request: Other #6dd0a0b535013b15d945b1a6eec0ff50

June 19, 2018
Unprompted review
Onnit logo

Reply from Onnit

Hi Logan,

Thanks for taking the time to leave a review. Again we are sorry to see your order was packed incorrectly! From looking into your email communication, we were able to respond within just 3 days from your initial email to us! The email you received was to notify you it could take a bit longer than normal. For situations you feel urgent you are always welcome to call our team at 855-666-4899. We are happy to see our team member was able to resolve this in a shorter time than expected, and hope you enjoyed the Alpha Brain.

Thank you.

Rated 1 out of 5 stars

It sucks all it did was make me light…

It sucks all it did was make me light headed

June 18, 2018
Unprompted review
Onnit logo

Reply from Onnit

Thanks for sharing your experience! Everyone's biochemistry can be so different, and because of this, they can respond differently to supplementation. Apologies that this formula wasn't better suited for you!

Please let us know if we can answer any questions or assist you further.

Thanks!

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Rated 5 out of 5 stars

Waking Up Rested

I purchased this product solely for the possible sleep benefits and I have definitely experienced a difference. I have had frequent vivid dreams which make for a “mini-vacation” of sorts, but most importantly I feel much more rested than I did before I started taking it. I typically only get 3 or 4 sleep cycles in, but I feel a lot better in the morning and rarely hit the snooze button. I was used to feeling like crap in the morning after I would chase those extra 9 minutes (multiple times). That doesn’t happen any more.

Note: I’m about 225 lbs and found that I get much better results if I take 3 caps instead of 2. Taking just 2 did not really give me much of a result.

June 18, 2018
Unprompted review
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