As an Amazon flex worker in Australia, my Onsi account was accidentally set up in UK. Thus I am unable to access any deals for Australia user. I reached their customer service team to get help and Mat... See more
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See what reviewers are saying
I was having problem trying to purchase the Coles’ gift voucher. Katrina told me it’s due to my bank system not able to accept confirmation from Onsi’s end. But she follow up with the issue and... See more
I gained access to Onsi through a partnership with Amazon Flex. I use the platform to get vouchers, which I mainly use for my grocery shopping at retail stores. One day, I encountered an error wh... See more
I was dealing with Katrina and she came back to me within a few hours of sending the email and addresed every issue, she seemed very helpful and made me feel like nothing was to much trouble! I haven'... See more
4.6
Excellent
169 reviews
Hasn’t replied to negative reviews
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Good information & helpful for work.
October 30, 2023
Unprompted review
Reply from Onsi
Thank you for your kind review. Your trust and support mean the world to us!
Khady
Poor services and pathetic experience
I strongly advise against investing in this service. Regrettably, the voucher I purchased for Halfords online payment turned out to be ineffective when I urgently needed to use it. This left me with no choice but to seek car repairs elsewhere and make the payment out of pocket. Currently, the voucher holds no value for me, as there are no eligible purchases I can make at Halfords. I initiated a refund request 20 days ago, but the support team seems to be evading the issue and has not acknowledged my original request, insisting that the voucher now works fine. This has been an incredibly frustrating and unhelpful experience.
October 4, 2023
Unprompted review
Onsi exceeded my expectations with…
Onsi exceeded my expectations with their outstanding customer service. Prompt, professional, and always ready to assist. Highly recommend!
October 3, 2023
Unprompted review
Collective benefit helps me to save…
Collective benefit helps me to save some money on my purchase, when I’m expected to spend a great fortune, at least they help me retain something into my wallet. Which is very good thing.
August 9, 2023
Unprompted review
Reply from Onsi
Hi Bernard,
Your review made our day! We're delighted that you found Collective Benefits helpful. Our team works hard to ensure to help our members save money so it's great to hear your feedback 🙌️
Khady
Don't waste your money using them
Don't waste your money as support is hard to find. Bought a voucher but surprise - it's not working in the voucher box. They have a completely different route to claim it and when this didn't work for me I was out of pocket as support is non existent. Ask yourself if its worth it.
August 7, 2023
Unprompted review
Reply from Onsi
Hi Florin,
I'm sorry for the experience you've had trying to use your voucher and I appreciate entirely why you'd be frustrated. I'd like to understand what's happened and help find a solution for you. Your experience does not reflect the level of support we aim to provide.
To help me look into this promptly, I'll be sending you an email to ask for some more information about your voucher and your attempt to use it. Please write back as soon as you have the opportunity so that I can investigate what's happened.
I've had a look and can't see that you contacted us about this prior to leaving your review. You did mention a lack of support so I'd like to understand who you did contact about this and how, in case it's something that we could make clearer.
I look forward to assisting you further.
Khady
hope nothing goes wrong
bought a £80 Morrisons fuel voucher today, they took the money in a heart beat. but NO voucher, non existent, no humans, just ghosted by support. so for all the savings you make, the one time the system fails the £80 they rob off of you will wipe out any discounts you're ever had off of them. complete false economy farce. The time spent sending pointless emails trying to get my money back far out weighs any benefit.
What a con
June 6, 2023
Unprompted review
it’s great experience
May 24, 2023
Unprompted review
Easy to set up and start saving on ever…
Easy to set up and start saving on ever purchase
May 20, 2023
Unprompted review
Great customer service
Great customer service. Claim was handled perfectly and received payment quickly.
April 19, 2023
Not reliable and no support
Not good support, in case of the unfortunate issue they don't listen and support. Your money is not safe please be careful using the system while purchasing vouchers.
March 19, 2023
Unprompted review
Cheaper vacation
I was able to save money on an upcoming holiday and the benefits just seem to keep getting better, a nice bonus to the job
February 21, 2023
Unprompted review
The discounts are great.
February 19, 2023
Unprompted review
Great company
Very easy processes, a lot of rewards and makes a lot of my weekly shopping cheaper
February 18, 2023
Unprompted review
Vouchers
I am gonna grab some discounts via collective benefits which is great for me. Totally new experience.
February 18, 2023
Unprompted review
Peace of mind at no cost- thanks!!
Knowing you are protected is a BiG peace of mind. Heaven forbid in the event of an unfortunate situation. The service being free is great. Still familiarising myself with the app. I hope to benefit from the features and discounts in the future.
Customer Support was responsive when I had a technical issue and it's still being looked into.
February 13, 2023
Unprompted review
I like the discounts and user friendly…
I like the discounts and user friendly UI
February 17, 2023
Unprompted review
Great benefits for temporary workers
This is a great concept! I actually get better benefits as a contractor than I would working directly for the company!
February 17, 2023
Unprompted review
Fantastic experience
Tidy spacious and fantastic staff. Recommended to my family and friends for a great experience
February 4, 2023
Unprompted review
This idea is absolutely fantastic
This idea is absolutely fantastic
lots of saving on a good items.
February 16, 2023
Unprompted review
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