Don’t get me wrong, the boxer shorts are great,the problem lies in the loyalty shop,it is an absolute joke,there is never anything worth while in stock and you can’t contact them to ask or complain.as... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
ON THAT ASS is a boxer shorts subscription service for anyone who doesn't want to wear boring boxer shorts anymore. Every month we deliver a brand new pair of boxer shorts with unique design to our members.
's Hertogenbosch, Netherlands
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality is good.I received free one, where they supposed to send a pair according to their advertisement. That also after 7 days almost. Why I am giving 2 star is because i think they are practicing some dishonesty here. I think they are advertising pair and sending one , they are doing it wiilingly, i guess. I think they are playing with 14 days trial period. so they will send one after 7-8 days then if someone asks they will say another one ia on the way or we are sending now, in the meantime 14 days will be pass and you are in the subscription loophole! This feels very dishonest.
I want to cancel my subscription but there is no where on the site to allow this, I feel trapped and i feel i will be charged even though im in my 14 days grace period!

Reply from ON THAT ASS
I ordered these and as you get loyalty points I was saving for a hoody. All items are only left in xs sizes. I spoke to them they said more stock coming in March yet still no stock. It’s a con and I would certainly not recommend, they lie and when you order something they want 13.99 postage

Reply from ON THAT ASS
I signed up with them for a free trial of underwear, they were too small and the material was crap so I tried to return them and was told to keep them. I cancelled my subscription same time too, this was 3 weeks ago. Today a payment was taken from my account and I have not received any products. Tried to contact them, to no avail only a bot was responding, telling me my products will arrive in 4 weeks I needed to speak to a person, a living breathing human!!! Absolute scam merchant! I wish I read the reviews before I signed up! 🤬

Reply from ON THAT ASS
If i could do zero stars i would ive been charged for a subscription i didnt sign up for and ive been charged not only for one month but for three and theres nothing i can do about it
This is an absolute con. They offer a free pair of boxers, FREE. Then charge you through a PayPal account. Then won't cancel account until they have taken nearly £30 out of you. Not going to mention the product because the way they go about business is disgusting.

Reply from ON THAT ASS
I've cancelled this slimy company

Reply from ON THAT ASS
Started a monthly thing to to receive free boxers, of course i get charged for the following month as i forget to cancel, thats fair so i cancel THE SAME DAY i got charged, a month later they charge me again keeping in mind that the last month i requested they do not send the boxers and requested a refund, to which they declined. do not use their free boxer scheme or their monthly subscription, they will take more money than you intend on spending it has been a horrible experience that i thought was pver when i cancelled. Clearly not.

Reply from ON THAT ASS
Absolute scam. They send you a 'free' item and then bill you for a 1 month cancelling period - even if that is within the 14 day cooling off period. Do NOT sign up - con merchants. Company should be banned.
Its very bad company earlier they promised to sent it free after month they deducted 12.99 dont buy it fake
Scam. Charged me for a month although I cancelled my membership. Wouldn't recommend using
The boxers are good quality. The problem is the 'membership'. I was promised a free pair of boxers, and then pay for a month and get two extra pairs.
The first pair took so long to arrive that I was charged for the next pair before I had even tried them on, and when I cancelled, told I also had to give a month's notice and would have to pay them again.
I was also offered a free pair of socks, but have been charged for the next pair and told I also have to buy another pair after that. I've still not received the free pair so have no idea if I want any more.
I think the membership system is designed to take as much money from you as they can, before you can get away from them. The Netherlands is nearer to me than Scotland, but taking a month to deliver anything is ridiculous, unless it's specifically designed to lock you in before you've even seen what you're getting.
Good luck trying to get hold of a human. It's automated responses everywhere you go.
I just love the quality of the fabric, the fit is unmatched to just regular underwear.
The sizing sucks, it’s the worst kind of undergarments I’ve tried! Please avoid to shop from them.
Love the underwear, feels really nice and fits well but the on the ass letters fall off after one wash but the bras didn't fit at all it was like tipple tassels. The bras might be great for women with small chests but do absolutely nothing for bigger chested women I'm a 34 E and it was laughable trying to put it on.
Boxer shorts are ok, but Iv tried to cancel my subscription but can’t! They keep trying to take money, there’s no way to contact them either!
I did a free trial, cancelled my subscription yet they made me pay. Then i cancelled again and i’ve had to pay again.
The fit and look are both good. Most of the times, the colours are dark. Please next time also lighter colours: lime, mint, peach, pink.
Scam.
They dont make it clear enough that you are paying for a subscritpion and not just get a free item.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.