On the Beach Reviews 

Do not use this site, no customer service, a person cannot speak to anyone in the company if you have a problem,
Be warned ,
My Daughter needed to change the dates of her holidays and called the nominated number and emailed the company no reply , lost her money,

Paid for private transfers, got a beat up van , broken seatbelts, metal sticking out of the seats and a driver that drove like a complete maniac and hit 2 vehicles but carried on, the return transfer made us very late getting to airport as they dent a standard car for 4 medium cases and 4 adults which would not fit in the boot after the driver kept smashing boot lid down on cases we used my wife's scarf to hold boot down as we would have missed our flight, on the beach were not interested even though we sent pics and videos the worse company to deal with once they have your money they are not interested I urge people not to use them

Absolute safeguarding failure. Separating a 15yo minor from legal guardians.

I spent two weeks trying to get through to a human at On the Beach, only to finally get through to an agent with zero humanity. Following an airline flight change for our June 29th holiday, they moved the parents to Gatwick Airport but left our 15-year-old minor child flying out of Luton—70 miles away without his legal guardians!

When I raised this severe child safeguarding issue, agent Vanessa flatly told me "there is nothing we can do"and then she abruptly slammed the chat window shut.

They are refusing to keep our family unit safe and refusing to process a legally mandated full refund under the Package Travel Regulations 2018. I have now been forced to initiate Section 75 breach of contract claims across THREE separate credit cards to claw back our installments. Absolute cowboys. Avoid at all costs.

Good value for money holiday, however my booking was cancelled by on the beach as there was an increase of over 100 euro on the price of our flights and when I asked the question about an earlier alternative, the booking was immediately cancelled. I did receive my refund but had to make contact (only by email) with an operator before it came back to my account. I have rebooked and the second booking went perfect once the flights and hotel were still available.

Great holidays great prices very easy booking app highly recommend just back from an amazing holiday and just booked my next one.

Quick and easy to book

So easy to book. Lots of information and a big choice. The best price, so much cheaper than all the others. Thank you..

Easy booking, cheap holidays.

Used on the beach for a weeks holiday in Lanzarote at the end of may.
No problems at all, easy to book, good payment plans no issues with anything had great week away and have booked again in September

I liked the range of facilities that On the Beach had available via their website.
I didn't like the fact that over the couple of days I was looking at the holiday the price kept going up and when I did finally book my €100 welcome bonus for activating an account was not deducted from the total bill...it appears to be still sitting on my account.

My second year booking with on the beach. That alone says a lot.

The booking process was extremely simple and clear. A great company for prices and deposit. We booked a year in advance and will continue to do this from now on. This is my first experience booking with on the beach and I am more than happy with the service this far.

Awful!
First time we have booked an all inclusive holiday and will never be using this company ever again
Just hassle from the beginning with zero communication
Flight with sun express on way back was delayed by over 5 hours! As a result we landed at 2am with no trains running. Had to get a taxi back at the eye watering cost of £130! We want to receive compensation for this element but trying to contact them is an absolute farce! There is no way of getting hold of anyone! I have no idea how they get away with it
i have been all around the houses - phoning and being linked back to your live chat which IS NOT EVEN WORKING!! Trying to contact anyone is ridiculous
Please can you respond and let me know how I go about this before I escalate this further - not impressed

My booking isn’t until the end of August. Everything looks fine on the app. No cancellations. I went to book our seats for the flights and it would allow me to do it for the outbound flight but not the inbound. So I decided to go straight to the SunExpress website and attempt to book the same flights to see their availability. As it turns out, there are no flights on the date I booked to return home. Which explains why on the beach wouldn’t allow me to book any seats. I have confirmed with SunExpress that my flight must have been cancelled. On the beach have not contacted me nor changed any detail on my booking. The only way to contact them is via an automated chat which isn’t helpful at all. I now have to wait 7 days for a response and from what I’ve read, they do not respond. So now I’m in limbo with what to do. I can’t cancel the booking because I won’t receive a refund even though I know it has been cancelled. This is the first time I have booked through on the beach and this has definitely put me off from booking again.

Easy site to navigate all straight forward

Very easy to book and was all done in minutes

The app is very easy use and costs are all up front and transparent.

I did forget to use my €100 credit when booking recently. However, this was remedied by the team (although I was in a chat queue for 2.5 hours)

very easy to use website and easy to book.

Don't like they have to check if available after you pay for your holiday. Booking process is good. Price was good.

Please add a live seat-selection feature during the holiday booking process, similar to Loveholidays. As disabled travelers, we require extra legroom seats. Currently, we must open a dummy booking, check the airline's site for seat availability, return to your site to book the holiday, and then log into the airline to buy the seats. This multi-step process is a major accessibility barrier. Booking flights and seats together would fix this pain point.