OnTheMarket Reviews 385

Utter garbage

Utterly random and mindless instant property valuation based on a phantom sale a few years ago that did not occur (and was presumed for a 2 bedroom flat rather than 4 bedroom detached house).

A waste of time and yes I checked the address

OTM provided poor quality leads. After 6 months we compared our list of successful Sales and Lets to the leads provided, ZERO can from OTM. They did provide hundreds of leads, needing many staff hours to service, but not a single one was of viable quality. The rep Ami was great when selling the dream to us at the start, but once we signed there was very poor communication. When we wanted to exit they held us to small print they verbally said they wouldn't (so we just paid it to get rid) and then even after our exit they continue to keep our property listings (now outdated) on their site to make them look bigger than they are.

They sent me and my wife a postal advert even though we are both on the MPS (Mailing Preference Service) and included our middle names, which feels creepy and invasive.

Where did they get our details from?

Update: Their reply below is disengenuous because I filled in their contact form before this review was written, and E-mailed their support E-mail afterwards, as suggested - but with no reply to either.

Well this company are advertising for property to rent and giving wrong information. Either they have property to rent and they do not want to rent it or they want to keep it and not rent it. I mean which one is it you view a property and they give it to somebody else. Some companies are lying and not even giving people a application form. Wasting peopes money and time real time wasters and the owners have no idea of whom is representing them.
This system does not work nobody is renting and the owners have empty properties. The real estate think they are funny but they are extremely unprofessional individuals who have no idea what they doing.
And the criteria the real estates are making up. They are making up a criteria as they go along, not completing the administration by answering the phones, emails and lying to potential customers.
Not only are they unprofessional they are jealous and possessive about property which does not even belong to them.
They owners have no idea why the property is empty and the unskilled behaviour of the property agents.

Useless,corrupt people move Onthemarket from the Internet completely!

They do nothing but collect money If you have a complaint Kevin says he's going to do something about it but nothing gets doneThe heat was recently turned on in October hot water is sketchy they raised the common charges the outside maintenance is lousy with no change they have complaints about illegal people in unit causing problems they do nothing it's a nightmare all because they won't follow the contract and do something

Was interested in a property, put in request for a call back and nothing. No contact what so ever.
Totally disgusting service.
This online company need to look at whats happening regarding paying staff that aren't doing there job.
Our country is going to sh!?..

I was really satisfied with Iesha's customer service

My experience of OnTheMarket as an agent has been made purely down to our account manager Shelley Harris. Without her our account was 'unnoticeable' we now have someone that is supportive and progressive with advice and looking after us. A real asset to OTM.

Untrustworthy. I requested no marketing yet have had 4 dodgy money grabbing emails from other companies within an hour of filling in valuation form. Clearly shared my details. I regret filling in the form and am just glad I gave a fake phone number. Avoid!

I had a great experience when enquiring for a viewing for a sharer friendly property today.
My advisor, Dane was very helpful in ensuring I was able to get the best possible chance at viewing the property, despite there being many other people looking into it.
Dane was patient and clear when providing the best advice he could to help my case. I felt very satisfied & reassured after the experience.
A reliable company, with fast responses & great service!

The company advertises instant online valuation, but after completing the forms, all they offer is a visit from a property agent. I call this a scam.

Instant valuation is a total con. Didn't give me one, just connected me to agents.

Promised an instant online valuation, er right, have to select an agent to value

Wish I had read the reviews before using this website. Ridiculous house valuations that make no sense- absolute scam to get hooks into you- do not ask for a valuation!!!’n

Just seen advert from this mob - garbage!
Picking a very tiny minority to represent them is ludicrous and obviously run by a bunch of WOKE idiots!
As I am not mixed race, it clearly does not relate to me.
I have ensured I receive nothing from this bunch.
Nowhere near as good as Rightmove and Zoopla anyway.

On The Market has played an integral role in my toolkit for numerous years. I love the forward-thinking and growing ethos of the brand, not to mention the increasing amount of buyers I encounter who are loyal users of the platform. I consider myself a proud ambassador :-)

Rupinder provided a good service and clear explanations about all of OTM's products 👌

Used the property valuation function and applied the just interested field and have had a number of estate agents approach for my ‘sale’. Will not make this mistake again.

SCAM see you next Tuesday