Onthemoov Reviews 

271
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for their approachable attitude, ensuring that every interaction feels genuinely friendly, supportive, and completely stress-free from start to finish. Many people also highlight the fast, efficient service, pointing out that the transparent options offered represent exceptionally great value for money and save significant time during busy periods. However, some customers also noted serious concerns regarding the third-party legal firms assigned during the property transaction. Some reviewers experienced frustrating communication breakdowns, unexpected administrative mistakes, and remarkably significant delays when dealing with these external solicitors.

What people talk about most

Service

Clients share positive opinions on service, praising the professional and efficient approach of the team.... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are brilliant, reassuring,... See more

Customer service

Users describe positive interactions with customer service, noting that support agents were prompt,... See more

Value for money

People report positive experiences with value for money, highlighting significant savings and affordable... See more

User experience

Reviewers highlight ambiguous aspects of user experience with contrasting opinions. While some consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you Ollie! I cannot thank enough Ollie from OntheMoov enough. Working with him was an absolute pleasure from start to finish. He was incredibly helpful and genuinely approachable whenever I... See more

Rated 5 out of 5 stars

I took a punt on using Onthemoov after a couple of detailed coversations with Ollie. Ollie gave me an affordable option for a straight forward chain free sale that no other solicitor could provide for... See more

Rated 5 out of 5 stars

When I first phoned up to enquire about land registry, Ollie was very polite, professional. and very helpful. I explained what I wanted and he put me onto two solicitors that I needed.when I had a l... See more

Rated 5 out of 5 stars

Ollie recommended Hutchins and Co and they were excellent. I would almost go as far as to say no fuss. They were helpful, proactive and i didnt feel stressed during the process. The whole act from ac... See more


Company details

  1. Conveyancer

Written by the company

At onthemoov, we streamline every aspect of property transactions, from buying and selling to remortgaging and transfers of equity. We offer tailored packages to suit your needs, working exclusively with carefully selected solicitors and conveyancers, all regulated by the Council for Licensed Conveyancers (CLC) or the Solicitors Regulation Authority (SRA). By choosing us, you benefit from competitive rates and trusted partners. Importantly, we do not earn any commission or referral fees from our partners, ensuring we only work with those we know and trust to deliver excellent service. We stand by our claim of offering the best protection in the market. With onthemoov, you can move forward with confidence, no matter the nature of your property or legal needs. GET A QUOTE TODAY


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

271 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(271)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Very professional and quick

Onthemoov appointed a solicitor for us for a house move involving a sale and purchase. The whole process was very effective and professional, communication was excellent. Searches were ordered pretty much immediately and rrom start to completion took just less than 3 months. The entire process was handled on-line. I would definately recommend onthemoov.

December 15, 2023
Unprompted review
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Rated 5 out of 5 stars

I have just completed the purchase of a…

I have just completed the purchase of a property with Ollie' support, from onthemoov. The support from an admin and legal standpoints was smooth, transparent and accurate in terms of all fees involved. More: there was always ongoing feedback in terms of next steps
I GENUINELY recommend onthemoov as the ideal choice for you to move forward with the selection of your Solicitor.

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

Wow, unexpectedly awesome

Wow.
Got to admit it can seem like a gamble using an online firm amongst the pressure you get from the estate agents.

But do it. And use these guys. Great initial communication and service. Provided 1st class solicitors who never let us down and followed up at the end.

Top notch, if I ever move again I'd always use this firm

September 1, 2023
Unprompted review
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Rated 3 out of 5 stars

Very disappointed

Onthemoov themselves were professional and great to deal with over the many problems I had with the legal service they matched me up to. It was the legal firm that provided me with a very poor service, which apparently had been well regarded by other clients in the past.

July 11, 2023
Unprompted review
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Reply from Onthemoov

Dear Judy,

Thank you for sharing your feedback.

This particular firm has been in operation since 1971 and has been highly regarded by many of our clients. It's crucial for us to ensure that every client has a positive experience, and your feedback provides us with an opportunity to review and make improvements.

Thank you for acknowledging Onthemoov's professionalism. Please know that your satisfaction is our top priority, and we remain at your service should you need further assistance or have any additional concerns.

We appreciate your feedback nonetheless and will continue to strive for excellence.

Thank you for your business.

onthemoov Support Team

Rated 5 out of 5 stars

Brilliant Service - Highly recommend

We used OnTheMoov when buying our first home and they were fantastic. Always really helpful and responded quickly to emails. They referred us to Hutchins & Co Solicitors who were absolutely amazing. Ivory Jimmy, our solicitor on the case, was exceptional. Her communication was excellent, always keeping us well-informed and responding to emails very quickly. We always felt like she really cared about us as clients and it made our experience enjoyable and stress free. She was nothing short of brilliant. I would strongly recommend using OnTheMoov.

July 27, 2023
Unprompted review
Rated 5 out of 5 stars

I recently purchased an auction sale…

I recently purchased an auction sale property, which needed a 56 day close.. Ollie at onthemoov was very helpful and managed to find me a solicitor shortly after contacting him.

I managed to close on the property today - just over a month since agreeing to purchase! I am very impressed with the professional and speedy service.

Thanks so much Ollie - will be recommending your services to anyone looking for a solicitor.

July 28, 2023
Unprompted review
Rated 5 out of 5 stars

Would recommend to anyone buying or selling a property!

I recently purchased my first home and used onthemoov to provide my solicitors. The quote I received was far below other quotations I received from other solicitors. I’ve now completed on my property and the solicitor I was matched with made a stressful process a lot easier! I wouldn’t hesitate to use onthemoov should I buy or sell any properties in the future and would recommend to other people!

July 21, 2023
Unprompted review
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Rated 5 out of 5 stars

Bulant was properly recommended by on…

Bulant was properly recommended by on the moov a swift painless 8 week sale. Both Joe and olly from on the moov. And Bulant from Hutchins law are a force to be reconned with

Choose other conveyancers at your peril

Thanks guys. Andy and Wendy. Throughly recommended

July 7, 2023
Unprompted review
Rated 5 out of 5 stars

I generated a comparison quote online…

I generated a comparison quote online and reached out to a few. This company was great at quickly finding me really good solicitors with great reviews. Can’t fault the comms at all, will certainly come back in future. Thanks!!

July 17, 2023
Unprompted review
Rated 5 out of 5 stars

Great Team

We have worked with On the move on many house sale and purchases. They are a great team and genuinely care about the job at hand and provide great service and advice!

Special thanks to OLLIE AND JONNY! Thank you for all your help and support

July 12, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, would highly recommend, an absolute pleasure to work with this company will most definitely use them again in the future.

July 3, 2023
Unprompted review
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Rated 5 out of 5 stars

Everything We Could Ever Want And More

onthemoov's Plus package was perfect for me and my girlfriend buying our first home. I felt confident with their protection which wasn't needed thankfully! Thank you Jonny for answering my questions and running through the process! We will be in touch when we move again :)

June 20, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you so much to Onthemoov team for…

Thank you so much to Onthemoov team for finding me the best solicitors for my house purchase.
They are second to none in terms of knowledge and extremely friendly and helpful.

I would definitely recommend them to all my friends.

April 25, 2023
Unprompted review
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Rated 1 out of 5 stars

A middleman that offers no support when…

A middleman that offers no support when things go wrong with the Solicitor they have recommended.

November 2, 2022
Unprompted review
Onthemoov logo

Reply from Onthemoov

Dear Rich,

After reviewing the case there was not a single direct attempt for any help or assistance.

We are extremely disappointed to see a 1-star review from you, given your remortgage transaction took place over the Christmas period and was still completed in 2 and a half months.

We are truly sorry that you do not share the same thoughts as the 94% of people who rate us great or excellent on this platform.

As we are not a large firm and none of our clients is just another name and number to us, should you have had any issues we would never shy away from giving additional support, it's what we are here for.

We appreciate your feedback nonetheless and will continue to strive for excellence.

Thank you for your business.

onthemoov Support Team

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