Ontopup was useful when we needed it (whilst on holiday) but we thought we had bought a one off top up. In fact they had signed us up for a monthly subscription which we only noticed after paying for... See more
Company replied
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Review summary
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Based on these reviews
Start off by saying this site is a third party site and charges a premium for something you can buy at cost elsewhere but accepting that, I think this site gets a lot of bad press due to the unexpecte... See more
Company replied
Got eventually there. On trying 150 online a recorded message just says not enough credit to make the call. Need to top up but does not advise how. Waste of digital effort.
Company replied
On-line top-up worked reasonably well, but my 1st attempt failed miserably and I needed to get assistance from EE (top-up) help line, but in the end, they sorted it out for me.
Company replied
Company details
About On Top Up
Written by the company
On Top Up provides an easy way to purchase topup vouchers and credit for Pay As You Go mobile phones. We cover all the major phone networks, allowing users to add multiple phones on different networks to their account, and topup whenever they need.
Please note, that any accounts that opt-in to Auto Topup will have their subscription renewed automatically each month, and for security purposes you will need to log into your account in order to apply the credit to your mobile phone.
Our optional Auto Topup service allows users to automatically buy a topup every month, to help ensure they never run out of credit on their phone(s). The Auto Topup service can be started and paused or cancelled at any time simply by clicking a button in the user account area.
Our Customer Service team are on hand 24 hours a day to help out with any queries you may have. Click the Contact Us button below to send them a message or give them a quick call. If you have any queries regarding your account, please call or email us rather than leave a message on Trustpilot, as we will be able to help you much faster.
Contact info
Suite 2, First Floor, Braywick House West, Windsor Road, SL6 1DN, Maidenhead, United Kingdom
- 01322 250194
- support@ontopup.com
- ontopup.com
3.3
Average
4K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
When doing the top up it was not clear…
When doing the top up it was not clear on the website that it was a monthly subscription. Also ended up having to pay a £1.89 for the privilege of having the top up. Stay away from this site. Go directly to your provider for top up. I don’t know how, but I also ended up paying £9.95 for cancellation of the monthly payment.
April 16, 2026
Unprompted review
Reply from On Top Up
Dear Christine Pine,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Easy and straight forward.
April 16, 2026
Reply from On Top Up
Dear Peter Stephens,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Reply from On Top Up
Dear Mr. B. J. McAvan,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Zero stars if I could
Zero stars if I could. This site is a scam. They didn’t send my code until I chased them, and when I finally got it, it didn’t work anywhere not online, not on the phone, nothing. I even sent proof of the error and they still refused a refund, hiding behind “you received the code.” The code is worthless, the service is dodgy, and the whole thing is a con. Avoid at all costs
September 25, 2025
Unprompted review
Reply from On Top Up
Hello Ny,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs and processes as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
First time top-up, not impressed !
Fairly easy instructions to follow.
Top up was for my sons phone, 6 hours later money still not credited to his phone!!!
April 14, 2026
Reply from On Top Up
Hello Anne Cooke,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Beware of monthly auto top-ups
I notice that I'm not the only one who has unwittingly signed up for monthly auto top-ups. I only realised this when I received a pdf receipt and looked into my recent payment record and was horrified as I can ill afford even the relatively small payment involved. This happens to refer to a spare phone which I rarely use but keep for emergencies so I don't need these top-ups. And when I tried to unsubscribe I found it near impossible. I hope I've now managed to close my account and this way prevent any further payments but I still don't feel very comfortable.
April 12, 2026
Unprompted review
Reply from On Top Up
Hi Stephanie Russell,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
This company is so typical use them…
This company is so typical use them once and the bill you for the next month without your consent even if you cancel your account. I have been waiting now for 2 months for a refund.
March 1, 2026
Unprompted review
Reply from On Top Up
Dear Sir/Madam,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Reply from On Top Up
Dear James Murray,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Mostly good
Mostly good - it would have been better if it could have put the credit directly on the phone, but we're dealing with badly designed legacy systems here, so at least this site gave me a way to top up a nikia replica that can't install the app, when nobody sells physical vouchers anymore, so a problem has been solved
April 12, 2026
Reply from On Top Up
Dear Mark Potter,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
I didn't see anything about monthly…
I didn't see anything about monthly contracts it only said five pound top up he didn't say it was for a month or anything really bit of a con really
April 11, 2026
Reply from On Top Up
Dear Andrew Tolson,
I hope this response finds you well.
I am sorry to hear that your experience with us has been difficult, we do try to make the service information and costs as clear as possible. We wish to inform you that we are a legitimate and fully functioning service.
Please don't hesitate to reach out to us directly so we can help you with your query, simply by confirming the credentials of the ac-count in question. You can find us at the following link: https://ontopup.com/contact.
Regards,
Charise
Was Mis directed to ontopup whilst…
Was Mis directed to ontopup whilst searching for Vodafone top-up
Purchased credit which was never supplied. Refund not given. Might as well have put the money down the drain. The only reason gave one star. Is because there no option for zero or negative. Miraculously missing pin code for purchased credit turned up. After this review. But still can't recommend as issue is as if you have run out of credit and need to top up. You probably struggling to do all the things you need to do to get your top-up voucher. It's a lot easier to get credit direct from your service supplier plus cheaper don't have to pay extra VAT on top.
March 11, 2026
Unprompted review
Reply from On Top Up
Dear Tony Meadowcroft,
I hope this response finds you well.
I am sorry to hear that your experience with us has been difficult, we do try to make the service information and costs as clear as possible. We wish to inform you that we are a legitimate and fully functioning service.
Please don't hesitate to reach out to us directly so we can help you with your query, simply by confirming the credentials of the ac-count in question. You can find us at the following link: https://ontopup.com/contact.
Regards,
Charise
Reply from On Top Up
Dear Mrs. K.,
We are sorry to hear that your experience with us has been difficult. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
All okay.Thanks.
April 8, 2026
Reply from On Top Up
Dear Sir/Madam,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Reply from On Top Up
Hi Dina Mehmeti,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Reply from On Top Up
Hi Saad,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Reply from On Top Up
Hello Natasha,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Reply from On Top Up
Hello Carrie Miller,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Reply from On Top Up
Hello William Townsley,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Taking random bits of money from my…
Taking random bits of money from my bank account. I thought it might be my top up automatically activating each month but I get no credit.
April 3, 2026
Unprompted review
Reply from On Top Up
Dear Sean Stewart,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible.
We would be glad to look into this further for you by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
It is so nice and easy
April 2, 2026
Reply from On Top Up
Dear Caroline Okafor,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
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