OnTrac Reviews 3,194

Does not even warrant a one! Two lost deliveries absolutely zero resolution from the company. No way to get a hold of them and generated responses do not apply.

Complete garbage. Lost my package and the rerouted and now who knows. Literally waiting for a small package for my car that will have taken 2 weeks to get from 2 states over. This place should be banned from continuing to operate. They are a disgrace to the shipping community.

I don't know how this company is in business or why anyone uses it. I work for a wellness shop and place orders on a daily basis. We are in a large office complex and OnTrac has NEVER delivered to us. Our UPS driver and other tenants in our building have brought us packages found left outside the public entrance to our building. I have complained several times directly to OnTrac and also to our vendors. I have changed vendors on some products in order to avoid products being shipped by OnTrac. I'm currently waiting for 2 shipments that show delivered that have not arrived.

This company is a joke, and stores like Lululemon who charge high prices then leave their shipping to this subpar vendor are disgraceful. I won't shop anywhere that uses this shipping service any longer. They ignore delivery instructions and if your package gets stolen, they don't care one bit.

OnTrac is the worst!!! I don't know if the hiring staff should be fired or the drivers!!. every time they are the delivery service for my orders! I know I'm not gonna get my package!!. I can't make this up!!! the last 5!! deliveries!!. I NEVER GOT MY PACKAGES!!, thank god I got refunds!! Simple address!! no stairs! Main Street! ? and its Only when its OnTrac!!! if I could choose my delivery service? IT WOULD NEVER BE ONTRAC!!! DUMB AND BLIND! DELIVERIES R US! should be the company logo

Misdelivery & lack of customer service

OnTrac shipment #D10017094290269 was misdelivered and not investigated despite multiple attempts today to report the issue. Both Mango and OnTrac stated that the package was "marked as delivered and left in the leasing office" on February 4, 2026. It was never received at my address. My concierge confirmed no delivery was made. OnTrac provided only automated responses and refused to investigate further.
On the advice of my condo concierge, I located the package myself delivered at the wrong address—Elle of Buckhead, 235 Pharr Rd. The package was also damaged upon recovery. I have photos to prove the damage.
This situation reflects poor delivery practices and lack of customer support. After writing an angry response to OnTrac on its virtual platform, they sent email stating they will look into the situation and respond within 48 hours. It took me three days to finally locate my item. Both companies lack customer service, provided no resolution nor accountability for the misdelivery and damage.

Horrible every single time

Hello,

I am writing regarding my Amazon order shipped via OnTrac with tracking number D10017100925841.

Based on the tracking history, the package was repeatedly scanned and sent out for delivery in Durham, NC, and eventually marked as “delivery attempted, but business was closed.”
This information is completely incorrect.

My correct delivery address is a residential home in Raleigh, NC 27610.
It is not a business address, and it is not located in Durham, NC or near Duke University.

Because the package was sent to the wrong city and misclassified as a business address, no delivery attempt was ever made to my actual residence. As a result:

- I was never contacted by OnTrac or the driver.
- No delivery attempt occurred at my Raleigh address.
- No missed delivery notice was left.
- My home security cameras confirm that no OnTrac driver appeared at my residence.
- I was never informed that a signature would be required, and prior Amazon deliveries to this same address have never required one.

Given these facts, the “business closed / no receiver” status is inaccurate. This is clearly a misdelivery caused by an address and location error, not a failure on my part.

This package has already been delayed for an unreasonable amount of time. I request that this issue be resolved immediately by either:
1. Correcting the address and arranging redelivery to my Raleigh residential address, or
2. Issuing a replacement or full refund if redelivery is not possible.

Please escalate this matter as necessary and resolve it promptly.

I can’t imagine anything being more useless. It provides absolutely no information. Call a psychic and get better information.

This is the sorriest delivery Sysytem that I have eeeeever had deliver to me !!! I will now contact my sellers to see if they're using ONTRAC for the shipper. If I can't verify the shipper, I want purchase from that seller. This company should be banned from shipping.

Ordered a package from Walmart the was supposed to be next day. Three weeks later still waiting and all Ontrac says is my package was misrouted. Any company that uses this excuse of a delivery service does not care about its customers. So, I canceled my Walmart account and moved over to Amazon and loving the same day delivery.

I dont even know where to start. Lies, Dishonesty, poor customer service, awful inaccurate tracking system, and lazy employees.

Id trust a seagull with my package before these clowns.

This is beyond unacceptable—this is negligence bordering on theft. I am leaving for vacation and needed my backpack, and OnTrac completely failed at the most basic function of a delivery company: delivering the package to the correct address.

They marked my item as “delivered” and even had the audacity to upload a photo — except the photo is of the WRONG HOUSE. The address in their photo starts with a 5 on 90th Street. My address starts with a 9 on 92nd Street. That is not a small typo — that is a completely different location.

Because OnTrac can’t do their job, I had to play detective and physically drive to the incorrect address myself. In the delivery photo, there were three packages sitting on the porch. When I arrived, only two packages remained. Mine was already gone. Stolen. Vanished.

So now not only is my package missing, but there is clear evidence that packages left by this contractor are being taken — whether by passersby or through sheer carelessness of where they dump people’s property. This is the SECOND package I did not receive. I also didn’t get my package yesterday.

At this point, missing or stolen packages feel like a pattern, not an accident. The common denominator? OnTrac contractors.

People order essential items, work supplies, and travel gear — and this company treats deliveries like a game of “dump it anywhere and hope for the best.” No accountability. No accuracy. No reliability.

If you value your time, money, or property, avoid any retailer that uses OnTrac. This company turns delivery into a gamble, and the customer pays the price.

I ordered frozen food that comes with dry ice. It was received by ontrac yesterday at 530. Nothing was said to me then about them having difficulty with deliveries due to weather. I found out by looking it up today at 4 when I still hadn't received it or gotten any updates on delivery
Just said exception, no delivery date, said we will get to it when we get to it..no call no nothing. I could have gone and picked it up earlier at their location but I had no idea I wouldn't get it
Was told it would be delivered in 1-3 business days. Tomorrow is Friday so it may not come till Wednesday, my stuff will be rotten. The customer service was useless

Heard a loud bang at my window. Lazy delivery driver threw package in air all the way from the driveway to make it to my walkway and not front door. Had I not seen my package, it would of been drenched. Same thing happened few days before where it was left in the walkway during snow coming....it was left outside for 5hrs b/c I didn't see it on my front door...and was getting messages packages are delayed so didn't even know when it was coming.

Delivery took way too long. Unnecessary delays.

Never updates stuck “bad weather delay” for more than 10 days, no customer service available chat assistance is a robot. This is the worst company ever. It keeps showing expected delivery date a day behind the day I was checking.

On Trac supposedly had my package on the delivery truck. Then somehow the package magical ended up 2 states away. And Ontrac says this happened because of the weather. Ontrac is the worst.

They kept telling me that they couldn't deliver my package because my delivery address was incorrect (it was not) and it's nearly impossible to get a hold of anyone for help. The phone system is not designed to allow you to speak to an agent. The chat system just keeps going in loops. WORST DELIVERY COMPANY EVER.

-5 Stars. Worst company ever. I have reached out to Chewy and King Arthur baking and told them, if they send me another item via On Trac that I will no longer use them. I also told them that if it was a POSSIBILITY that this dumpster fire would get my package, I need to be able to change it. Liars, cheats and the worst company I've ever dealt with.