Ontrack by KLDiscovery Reviews 2,604

100% Data Recovery achieved. I don't normally compose reviews, however, my outstanding result from Ontrack motivates me to do so! My Seagate Portable Extension Hard Drive with critical work related files failed before I could back up the contents. I initially took the Drive to CentreCom for data recovery and it was confirmed the Drive had failed: Unfortunately CentreCom could not restore it. I used the Ontrack service and analysis confirmed that the Drive was in early stages of failure and a good data recovery result could be achieved. Like so many other reviews, the best result possible was achieved: 100% Data Recovery. With thanks to the Ontrack team for the professionalism and keeping me informed every step of the way. Well worth the investment of time and money in using the Ontrack Data Recovery services!

Excellent communication through all steps of process recovering data from a personal laptop drive damaged by a virus.
I can highly recommend Ontrack.

On April 4, I sent a simple 16gb pen drive that had a couple of documents to recover, this company answered me 23 days later, yes, more than 3 weeks! to tell me that if I wanted them to start a diagnosis I would have to pay 270 Pounds, this without any assurance that they could recover any file, that is, money that I could easily lose, if they found files to recover I would have to pay ADDITIONALLY 600 Pounds, plus shipping costs, plus the cost of a new pen drive, these costs are exaggerated for the type of disk, amount of data and additionally the type of user, I am a home user, not a company. Obviously I did not accept the proposal, later I received an email indicating that the return shipment would cost 18 Pounds! which is also excessive taking into account that we are talking about a flash drive, and the shipment would be national. I proceeded to make a claim and later they sent me at no cost. I do not recommend them.

Friendly and fast service. Good communication throughout the process

Ontrack kept me informed and provided me a diagnosis as a reason of my data loss. Although they couldn’t recover my data due to a faulty ssd (Samsung Galaxy Book 2 Pro), it was still nice that they tried.

The company are very professional in all ways. They did an extremely good job, kept me informed of all the stages in the investigation and completed the task efficiently and quickly. I am satisfied with the work they did, although it was very expensive.

Very efficient company, recovered almost all my files, lost on faulty hard drive, in very quick time. and answered several questions I had after receiving my recovered data almost instantly. Would highly recommend, worth every penny.

I highly recommend Ontrack! Steller customer service and they keep you informed along the entire process. Very easy to set up an account, track, pay, and pick-up. They were able to recover ALL of my data from an external hard drive that just suddenly stopped working. The external hard drive had over 211K of documents, photos, etc.

Fantastic communication from start , to receiving hard drive returned , always emailed with updates , will definitely recommend

Almost all of my data was recovered. Service was prompt and efficient.

No hassle super quick and efficient and full recovery.

Kept me informed along the way. They discovered my data and worked through our security protocols. Truely a great partnership!

The good bits: Company is VERY professional in many ways with detailed report and follow up.

The bad bits: I gave a full explanation over the telephone for what had happened (ransomware attack). I was advised to bring the server into them. I did this. I asked for a receipt (as I am handing over £3,000 of kit) and was told "you will get an email in a few minutes" - I didn't. It took 24 hours. Just over a day later, I had my report which told me, in a VERY professional document EXACTLY what I had told them before bringing it to them and nothing more. This cost me £1,000. Further, bearing in mind that they stated that they can recover from ransomware attacks, the report went on to say "If they (the data files) are also encrypted, we will not be able to recover the individually encrypted files" which rather negated the whole point of taking the machine to them.

Ontrack supplied a very simple and convenient service for my date recovery when my external hard drive ceased to function. I would recommend them to everybody.

I would really like to recommend this company for recovering data from HDD. I lost my hope of getting my data back from a corrupted Lacie HDD, I gave it to some other companies to scan it but every time was unsuccessful and a waste of time. We had a great communication, even they replied few emails in minutes and got the HDD recovered in few days only.

Fast , professional and experienced service . Great staff who add value to a reliable service . Thank you Luke .

I recently had a 5TB Seagate plug-in drive die on me ... a drive for which I had no back up because, well, backing up was on my list of things to do.

The team at Ontrack were able to recover all but one of my files and I'm impressed by the speed with which the job got turned around and by their systems and services. The work took 5 days, door-to-door: I asked for the priority service and they delivered as promised. Ontrack's process was seamless, swift, and thorough.

The price of their service depends on the complexity of your project and on the services you ask for.

Worth every dime, and now, I'm looking at cloud services.

The ontrak team were great. Lucy kept me informed of the process every step of the way. The work was done efficiently and I would definitely recommend their services to anyone who needs help with data recovery.

I had my data recovered off a very damaged iPhone and it was sent back to me as an iPhone backup that went on a new phone seamlessly. You feel really informed through the process and if they cant help you they don't charge you! How can you lose?

An awesome experience from start to finish. Initial conversations were informative and non-pressured, service was fast and efficient, data was restored, shipped and encrypted as promised. Couldn't be happier, obviously the leader in this field. Would 100% use again