Ontrack by KLDiscovery Reviews 2,604

I’ve received an excellent customer service from Ontrack. They’ve recovered all the data from my SSD card after my laptop stopped working due to a tea spillage. 
The service was very fast, efficient, professional and simply outstanding. I’d like to say a special thank you to Lucas, for a fantastic communication throughout the whole process and answering all of my questions and concerns. I’m very grateful for all the amazing work Ontrack has done, and if I ever need any help with a data recovery in the future, I will definitely go back to them. Thank you so much again for all your help and support.

So appreciative of this company for retrieving what would have otherwise become irreplaceable photos of my daughter’s wedding (as well as all the other data on my iPhone). Their customer service was excellent - responsive, clear, quick.

Quick, efficient, very good feedback on progress and the end result of the data recovery task and very cost competitive

At first I was nervous since i have never had to recover data before. Ontrack gave me a quote for the service. The representative and techs replied to my questions very fast and gave updates throughout the process. Stood by that price. And recovered all of the lost data on my hard drive. Turn Round time was less than a week and I could not be happier. Pricing was very fair for the service and shipping especially when looking at other companies providing the same service. I hope I never am in this situation again, but if I am I will use their service without a second though!

So, this is how it works. Ontrack never mentioned to me that recovering the data from my Surface Pro required the laptop to be broken. All other official companies (including Microsoft, Currys, etc) confirmed that, to open it, the screen needed to be broken. Ontrack's offer includes the shipping of the device paid by them. MISTERIOUSLY and despite following the instructions to package it, the device is broken during delivery, allowing ONTRACK to carry on the inspection and not being responsible for the damage. Despite Ontrack arranging delivery they will not take responsibility for breaking it and will not claim the damage to the delivery company. You won't be able to claim anything because you did not arrange delivery. I ended up with a lapton broken by Ontrack and no data recovery. AVOID these scammers.

My Western Digital external hard drive crashed and Ontrack was recommended by an IT friend. I contacted Ontrack to see what my options were. I sent the hard drive to their facility and the pictures on it were recovered. The turnaround time was rapid and the whole experience was handled very professionally. I have already recommended Ontrack's services to a friend. I am very pleased with the professionalism and service that I received.

I am a repeat customer to Ontrack, they give outstanding and reliable service, will always go back to them for data recovery!

As always, Ontrack, was easy to work with and very helpful in recovering our client's data. I appreciate their support and will continue to use this service.

I had superb experience engaging ONTRACK Data recovery Brisbane. My 3.5 years old Seagate Backup Plus Hub was suddenly unreadable from any laptop on a Sunday afternoon. I spent a few hours that evening researching potential reputable data recovery companies based in Brisbane. Honestly, ONTRACK was my 2nd choice, just because its location was rather secluded and one negative review that I read on Google. Having said that, ONTRACK was the only one that could do the work due to its affiliation to SEAGATE and may have the right tools to deal with any SEAGATE hard disks. I was informed about this detail from the first company I went to (thank you to the director). I phoned ONTRACK on Monday and spoke to Michaella briefly about my issues. I made an appointment to drop off right away. I was thankful that I was allowed to come with my hard disk in person, unlike the third company that I contacted. She was very efficient in communicating what I need to know about the process, gave me the form to fill in, and confirmed with me orally if my data was that value due to the minimum potential cost that may incur. I was glad for this extra gesture of her. Having heard of how valuable my entire data was, she took me seriously and explained all the detailed processes that would happen. What she said was the same as what was stated on the website, which I spent a couple of hours before reading it. She also ensured me for the policy of “no data, no fee” and that I didn’t have to pay any down payment during my drop-off. I half knew that it was a long shot to get all my data back as the first company I talked to mentioned how serious the damage was. Within the next 24 hours, I was informed that the damage was indeed severe and ONTRACK openly said they couldn’t commit to recovering those data and that they needed more than a week. They asked me if I still wanted to proceed and if I wanted to commit the payment required cost shall any data be recovered. I said yes to the pay and the waiting time. I certainly know that it was a kind of complex recovery process. Hence, I understood why it cost me that much. Long story short, I was informed about 73% of my data was recovered 10 days later. They gave me a link to virtually check and ask questions before making a total payment online. I am also glad about this opportunity. It meant that I can see what I would get before transferring money. I took the time to check and seek confirmation. Michaella answered my concerns promptly. Once payment is done, I got back my data in the new external hard disk (included in the cost) within a couple of hours. Also, ONTRACK provided you with an online account where you can always check the engineers’ progress, so you would know what has been done to your damaged product at any given time. This feature gave me so much peace of mind and I could manage my expectations well. Thank you engineers for all your efforts.

10/10 from the first initial call to the end of the service . Absolutely the best customer service

As a retired academic, I was in quite a state when my hard drive died. My college IT people were able to remove the hard drive from my iMac - but then it was up to Ontrack to recover ten years' worth of files. Some were stored elsewhere, but I was astonished and delighted at what they were able to retrieve, and in a very short time. Wonderful!

Worth every penny! Trust 'em - they are amazing!

Terrible - will post my review everywhere I can - what a disgraceful rip-off. Quoted us £400 minimum to extract our photos from external hard-drive and then came back in 24 hours with a quote for over £800. Speculating on our desperation to get all our family photos back is really pretty disgusting. Cited 'complexity' of job and 'expert professionals' despite telling us in less than a day that the hard drive could 100% be repaired. Don't get sucked in, they will skin you alive. We can't afford this so unless we find a company less greedy we have lost almost all the photos we have of our children.

Not only did OnTrack retrieve the majority of my images from a failed Hard Drive I found ealing with them very pleasant. At all times I was treated with utmost courtesy and with a sense of personal involvement. If all companies carried out their businesses with the professionalism and humanity that this company does the world would be a much happier place. Well done!

Best data recovery service ever!! Reasonable pricing, quick turnaround and detailed instruction from the staff.
It was a pleasure to work with Rebecca and Lucy.

My laptop data chip was hit when a student poured a cup of coffee in the tote bag I was carrying. OnTrack was able to retrieve the data on an external drive for me and save countless hours and restore the data (years of work).
They were easy to work with, courteous, and the turn around time was excellent,
I would recommend OnTrack to anyone faced with a problem such as this
Ron Oliver

I don't know where all this good reviews are coming from. I have sent my SSD drive to them for a free valuation. After they've evaluated the drive, informed me that there's severe damage and I have to pay another £160 for them to give me the list files that could be recovered which would have costed another £1400. Overall £1600, on case of urgency more than the double.

After paying the £160, I have been informed that the drive is not recoverable. Which brings me to the conclusion that they are either incompetent (couldn't recover or identify the problem) or thieves. Either way you would prefer to keep away from them. if by any chance you'll be asked money for additional survey, don't waste your money, they either don't have a clue or want to steal at least something for doing nothing.

Maybe my review might look a little too harsh, but it's based on a real experience, where they actually had to deal with a real issue. Probably most of the other cases could have been solved with a data recovery software, cause I don't think they are capable of actually recovering anything. Probably the money for the survey was to send it to other company that actually can do the job: (tried to recover data with the data recovery software and when failed sent me a message that additional survey is required, they had to send it to proper recovery company). Well i have already tried the software recovery before sending it.

Maybe it's better to ask who they use for data recovery and go directly to the other company that actually does the job.

I was amazed and blown away by what the Ontrack team did for me. My phone had a cracked back and was retrieved more than 24 hours after it had dropped in the water at a marina. I found out the backups on my laptop did not work for some reason, so I needed to recover a lot of memories and data stored on that phone. I did not like my chances.

I contacted Ontrack who gave excellent instructions on how to get my damaged and waterlogged phone to them ASAP. Over the course of the next two weeks, the team kept me informed on their progress via a website and regular emails. In the end they were able to recover ALL the files I needed (plus more!) and it was express posted back to me on an external hard drive.

I LITERALLY COULD NOT BELIEVE IT!

Awesome work and great customer service! Hopefully I won’t need to use them again… but I know who I’ll be recommending to anyone who finds themselves in a similar situation! To the team at Ontrack - thank you so much!!

First class service,
Everything we needed was recovered.

Absolutely world-class data recovery. I dropped a 4TB hard-drive that had ~10 years worth of personal and professional content on it. After working through a near-breakdown, I contacted Ontrack Data Recovery Brisbane via their online portal and within 5 minutes, I received a call from their service representative, attentively listening and eager to support. This set the recurring theme for my entire experience with them - punctual, supportive, informative and reliable. From a near despair moment to a 95% complete data recovery, I would highly recommend their services when/if that data disaster strikes!