On Track Safaris Reviews 

196
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the flawless organization and stress-free nature of their trips from start to finish. Many people commend the knowledgeable, friendly, and enthusiastic staff and guides who ensure a memorable holiday, often exceeding expectations. The quality of accommodation, food, and overall experience is frequently described as outstanding, with many noting the thoughtful planning and attention to detail. Reviewers are particularly impressed with the diverse and stunning locations visited, and the expert guidance provided for wildlife spotting and unique experiences. Many customers express their intention to book future trips, emphasizing the company's ability to tailor journeys to individual needs and create lasting memories.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their knowledge, friendliness, and... See more

Holidays

Customers had positive experiences with holidays, describing their trips as wonderful, outstanding, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent and faultless from... See more

Location

Customers consistently note positive experiences with location, highlighting beautiful and comfortable... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the comfortable and warm... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another wonderful trip with OTS, we visited three Lodges in South Africa, all of which were excellent. We also saw lots of wildlife, including some unusual sightings. The transfers were flawless and s... See more

Rated 5 out of 5 stars

Choosing On Track Safaris was the best decision we made for our trip to Africa. We had never been to the country before and Carole held our hand through every step. Their strong sustainability cre... See more

Rated 5 out of 5 stars

Our Arctic journey with On Track Safaris on MS Stockholm was just amazing. From the moment we stepped on board the team made us feel welcome and at home. Every day was an adventure with thoughtf... See more

Rated 5 out of 5 stars

Another excellent trip organised by Carol and Will at OTS (we have been on several!). We stayed in fab accommodation, we had wonderful wildlife sightings - sloths, birds, butterflies, snakes, lizards,... See more


Company details

  1. Travel Aggregator

Information provided by various external sources

On Track Safaris offers sustainable Wildlife Safari holidays supporting conservation


Contact info

4.9

Excellent

TrustScore 5 out of 5

196 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(196)

39 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

9 days in South Africa with On Track Safari's.

Just returned from South Africa after a nine day safari organised by On Track Safari's. We stayed at three different lodges on three different game reserves.. The standard of all the accommodations and the food was excellent. The staff, rangers, guides, trackers were friendly and helpful. The guides and trackers were so knowledgeable. They invited questions about all animals, birds, trees etc. We had super views of lots of animals and birds. Saw the "big five" and tons more besides. Lots of great photos taken and fantastic memories made. This was our first trip to South Africa. It won't be our last.

September 14, 2023
On Track Safaris logo

Reply from On Track Safaris

Thank you so much, the whole team are so pleased you enjoyed your Safari - and thanks for the email to book for next year to travel with family. We look forward to planning your next trip to some different venues and stepping up the experience !

Advertisement
Rated 5 out of 5 stars

Brilliant experience

We absolutely loved this experience and would gladly go back tomorrow! OTS staff looked after us from start to finish, the wildlife experiences were beyond our expectations, the hospitality and the wonderful passionate people made it very special.

August 31, 2023
On Track Safaris logo

Reply from On Track Safaris

Hello Amanda, Thank you for your kind words. It takes the whole team to pull together from first enquiry to returning home. I am grateful that I have such a dedicated team behind me. Carol

Rated 5 out of 5 stars

Hassle-free experience

Ontrack took the trouble out of the complex process of booking a safari that contained multiple lodges and transfers. Everything was organized for us, once we chose our lodges it was done. There are many tour operators and lodges out there and it can get overwhelming, so it was nice to have an operator that was not pushy.

They reached out several times before departure to make sure we were prepared and to confirm all details. They were at the airport in Kruger waiting for us.

September 10, 2023
On Track Safaris logo

Reply from On Track Safaris

Many thanks for taking the time to leave a review. We are very happy that you felt your On Track Safari was a 5 Star experience. With warm regards from the team at On Track Safaris

Rated 5 out of 5 stars

A very special experience

A very special experience. This was our first Safari and OTS organised 4 different lodges in 4 different game reserves, all very different experiences, across 11 days, completing it with 3 days at Victoria Falls. The different types of lodges from glamming style to spa hotel gave a real breadth of experience. The four different reserves gave us different landscapes to experience the fauna and flora of the wider Kruger National Park. We saw the “big 5” in the first few days, but it wasn’t just about that, it was seeing all the animals in different contexts, the range and beauty of the birds was an unexpected pleasure, learning about the history and rationale for the parks and the people we met, fellow guests, guides, lodge staff that made it a really special holiday. Carol and Joanne at OTS were always available helping us plan and deal with issues on the ground, the local staff seamlessly getting us from one location to another. All around a great service. We will definitely be going back and using OTS to give us the best experience.

August 2, 2023
On Track Safaris logo

Reply from On Track Safaris

Many thanks for your feedback - we are so pleased you felt the safari was worthy of 5 stars. We are very happy that we helped make this holiday so special for you. Until next time...with kind regards from the Team at On Track Safaris

Rated 5 out of 5 stars

I give this company 11/10

Extremely well organised. Every question I had - no matter how daft - was answered in full very quickly. The operators of the safari bases that I visited were also full of praise for On Track Safaris. They must be doing something right. I have absolutely no hesitation in recommending them.

September 3, 2023
On Track Safaris logo

Reply from On Track Safaris

11 out of 10 - WOW! We really appreciate your positive feedback. And there is no such thing as a daft question! Hope we can help plan another trip for you in the future. With warm regards from the Team at On Track Safaris

Advertisement
Rated 5 out of 5 stars

Fabulous game drives, excellent lodging

Excellent choice of lodging and careful coordination of logistics. The game drives at all three properties were fabulous. Very pleasant and helpful staff at all locations.

August 1, 2023
On Track Safaris logo

Reply from On Track Safaris

Many thanks for taking the time time to leave a review. We are very pleased that you felt your safari was worthy of 5 Stars. With warm regards from the Team at On Track Safaris

Rated 5 out of 5 stars

Just back from 1 wk Greater Kruger S.A with OTS

Just back from 1 wk Greater Kruger S.A. safari with On Track Safari “OTS”. Booked following meeting Carol at holiday show. Received immediate email follow-up and once decided on dates, accommodation was booked. Joanne from OTS kept us fully informed & patiently answered all my queries as a first-time safari traveller, updating our online itinerary. Payment was smooth and guarantees emailed.

We were met by Nik & Rhulani from OTS at Hoedspruit airport who transferred us during our stay. Delightful, helpful & even stopped for game photos.

Accommodation at Rukiya tented camp very low impact on environment with excellent guides Connaught & Hayden very knowledgable.

Transferred on to Waterbuck Lodge, Thornybush another great find with helpful and friendly staff. OTS also sorted all our game drives, reserve fees, transfers, meals & took the hassle out of travel.

We had contact tel. No.s. For OTS in S.A and U.K for any emergencies but all went smoothly.

Safari was all that was promised & more, checking off all the big 5 and lots more, wouldn’t hesitate to recommend OTS and can’t wait for another adventure.

June 21, 2023
On Track Safaris logo

Reply from On Track Safaris

Many thanks for your great review - it certainly makes all the attention to detail worthwhile. We are all so pleased you had a great experience. Don't forget to subscribe to our Newsletter to see what other destinations we have on offer for safaris ! Thanks from the teams - in both SA and UK.

Rated 5 out of 5 stars

It doesn’t get much better than this!

Our trip was extremely well organised - we were looked after superbly from start to finish, but still with the space to explore the monuments and sights on our own. Our driver stayed with us throughout the trip and ensured our comfort and safety throughout.
The Taj Mahal definitely did not disappoint - and we would recommend the sunrise option as well as the planned sunset visit.
A real incentive for us to go to India was to see tigers and we were lucky on three occasions in Ranthambore Park
All hotels were very well chosen and the staff were always courteous and attentive
We would definitely recommend On Track Safaris. We are currently looking at booking our next trip with them!

April 12, 2023
On Track Safaris logo

Reply from On Track Safaris

Many thanks for the 5 Star review. We appreciate your positive feedback. How amazing that you had 3 tiger sightings. We are looking forward to helping to plan your next trip. With warm regards from us all at On Track Safaris

Rated 5 out of 5 stars

India / Darjeeling 2023

I have been on 3 trips with this company so far, each time they provided me with outstanding service. Their attention to client satisfaction is excellent. Their dedication to animal welfare and conservation shows in their safari trips which is why I was drawn to this company in the first place. They also provide add on trips to their safaris which are also very well organised that you don't have to worry about anything. Thank you Both for helping me make some wonderful memories. I definately recommend this company for Safari trips.

March 10, 2023
Unprompted review
On Track Safaris logo

Reply from On Track Safaris

Many thanks for the 5 Star review and your appreciation of our approach to conservation. We hope we can help make more wonderful memories for you again soon. With kind regards from us all at On Track Safaris

Advertisement
Rated 5 out of 5 stars

India Small Group Tiger Safari 2023

This trip was originally booked in Feb 2020....... so we all know what happened there! Sadly due to travel restrictions, visa issues and international politics the trip was postponed in 2021 and 2022. So a long time coming to the point in which we arrived in Delhi!
During the time that we had to wait the communication from Carol regarding all the ever changing situation with travelling to and/or entering India was exemplary.

We joined the small group safari hosted by Will and Carol. We arrived in Delhi and were greeted by the On Track Safari's team and taken to the Hotel.
We had elected to arrive 1 day early so that we could go on a private guided evening food tour on foot in Old Delhi. This was booked by Carol and her team with an outside company and was excellent.
The first day of the actual safari trip was a day being shown the sights and sounds of both New and Old Delhi, with visits to religious buildings, monuments and a rickshaw ride around the Chandni Chowk market. This in itself should not be missed and was a great way to ease a first time traveller to India into the culture and surroundings.

The travel between Delhi and the two chosen tiger reserves, Bandhavgarh and Kanha, was completed using a combination of an internal flight and road transfers.
The road transfers, while reasonably long (4-5hours depending on which leg of journey) were and excellent way to witness the real India. Travelling through very rural India by car is a thrilling treat and one that myself and my wife enjoyed immensely.

The two lodges we stayed at, Kings Lodge in Bandhavgarh and Earth Lodge in Kahna, were both of the highest quality. The staff were extremely attentive and friendly and nothing was too much trouble.

During the stay at each lodge we were given 5 drives into the respective national parks. The vehicles sat 4 people and were driven by a qualified Naturalist and a National Park Ranger was also present. Both the Naturalist and the Ranger would do their utmost to answer all questions and impart their knowledge and enthusiasm, even if at times there was a slight language barrier. But that adds to the fun and helps the information stick!

While staying at the lodges the food was excellent. The chefs make sure that there is plenty of choice, with food allergies and intolerance catered for with no issue at all. They even tailor the spice level so to avoid any, shall we say, delayed and sudden reactions while on game drive......... but fear not food lovers, this in no way made the food less authentic!

The organisation of the trip was hassle free with the fact that both Will and Carol were there. Both of them are fantastic kind people with plenty of stories to tell of their travels and exploits over the years. Will is never short of an anecdote or three.

So the trip finally went ahead and was a resounding success. Did we see Tigers? YES! Did we see a wide ranging amount of other species? YES! Birds and Deer and even Sloth Bear.

This is now the 4th Safari myself and my wife have completed with On Track Safaris. This time, as with all the others, has been effortless in the organisation and the completion of the trip, allowing us to relax into the swing of things to travel in India.

We honestly believe that there is no need to look for another company to travel with if you are looking for an ethical and responsible wildlife safari. That is why we have now completed 4 and the 5th is in the planning.

Thank you so much Carol and Will, for all the hard work that goes into organising all the trips. Thank you for your company on the trip and the laughs and fun we had.

All the very best

Pete and Kat

March 10, 2023
Unprompted review
On Track Safaris logo

Reply from On Track Safaris

Wow, thanks Pete & Kat, for your a fabulous review - it certainly makes booking it 4 times over (due to covid) all worthwhile ! Here's looking forward to your 5th trip - when you're bringing family along too !

Rated 5 out of 5 stars

Holiday Of A Lifetime

Excellent organisation and lots of useful information both before and after we booked our holiday. The accomodation and food was of a very high standard and the staff could not have been friendlier or more helpful. The safari experience itself exceeded all our expectations. The rangers and trackers were very professional and were more than happy give us lots of insights into the lives of the many animals we saw. We were impressed by their care and consideration for the animals and they didn't seem to mind answering our endless questions. Seeing the animals in their natural habitat was incredible and observing their behaviour was a real privilege. We will definitely book again with On Track Safaris. They gave us a holiday which none of us will ever forget.

March 2, 2023
On Track Safaris logo

Reply from On Track Safaris

We are very happy that we could help make lifelong safari memories. We appreciate your kind words and look forward to planning your next On Track Safaris adventure. With warm regards from the Team at On Track Safaris

Rated 5 out of 5 stars

Superbly put together experience by On Track Safaris…

Superbly put together experience by On Track Safaris. We were a group of 6 visiting 3 different camps. The accommodation, service, and game drives were all first class. We all had a holiday to remember and would definitely recommend On Track Safaris.
We stayed at Rukiya, Africa on Foot and Jackalberry Lodge, all different but very special in their own way. The leopard conservation work at Rukiya was interesting to hear about and we wish them good luck in the future with this. Africa on Foot was a great place to try out walking safaris, we felt safe at all times with out guide and tracker.
Jacalberry was a fantastic base to explore the Thornybush Game Reserve. The weather had been poor but we were lucky with our stay, just getting rained off once. However the conditions were challenging for the drivers and trackers, but they all put their heart and soul into making it a very special experience. All the people involved were knowledgeable, enthusiastic and friendly.
First class trip.

March 2, 2023
On Track Safaris logo

Reply from On Track Safaris

Many thanks for taking the time to leave such a thoughtful review. We are so pleased you felt your On Track Safari was a 5 Star experience. Please keep up to date with the Leopard Conservation work at Rukiya via our Newsletter. With warm regards from the Team at On Track Safaris

Rated 5 out of 5 stars

Outstanding safari holiday at a realistic price,

Both Rukiya and Waterbuck Lodge are fantastic bush camps set well away from roads and the hustle and bustle of "normal" everywhere life. Perfect bases for safari outings enhanced by the helpful and friendly staff at both with just a few fellow guests - so no crowds. The wild life is amazing, and the safaris never boring. The food at both lodges was amazing and beautifully prepared and presented. The trackers and guides are friendly, knowledgeable and skilful. This was my second safari holiday with OTS, and lived up to expectations. Highly recommended, you will not be disappointed.

February 17, 2023
On Track Safaris logo

Reply from On Track Safaris

Many thanks for the 5 Star review. We are very happy to hear that you enjoyed your second On Track Safari. We will pass on your appreciation to all involved. Until next time...warm regards from the Team at On Track Safaris

Advertisement
Rated 5 out of 5 stars

Great accommodations and guides for our…

Great accommodations and guides for our Safaris. It was very helpful to have OTS make all the arrangements for our first visit to Africa. Always responsive to our needs and questions

February 1, 2023
On Track Safaris logo

Reply from On Track Safaris

Great to hear your positive feedback. We are pleased you feel that your OTS safari was worthy of 5 stars. We hope to help plan another trip for you in the future. With kind regards from us all at On Track Safaris

Rated 5 out of 5 stars

Big thanks for an amazing safari!

Just few days ago we came back from our 4-week trip to South Africa and wanted to thank On Track Safaris for organising the most perfect safari at the start of our holiday. If you are planning a safari in South Africa look no further!

We planned our trip with On Track Safaris and paid the deposit in February 2020 but the Covid pandemic forced us to postpone our trip for 2 years, until December 2022. During this difficult period On Track Safaris team stayed in regular contact with us and were very helpful in adjusting and finalising details of our trip.

It was our first trip to Africa and the first ever safari, so we have asked for help in preparing an itinerary which would offer a diverse and authentic experience. We didn’t want very commercial and touristy 5*, accommodation but asked Carol to select smaller, quieter lodges in scenic locations.

Carol and her team perfectly understood our aspirations and organised an unforgettable 5-night trip. We spent 2 days in Klaserie Private Reserve and 3 days in Thornybush Game Reserve. Each lodge was different in character, but both were unique, beautiful and absolutely perfect.

The n’Thambo Lodge in Klaserie consist of 5 beautiful wooden treehouses and as the lodge itself is not fenced off the animals roam quite freely, coming right under the chalet. On arrival we were greeted by a sight of a bull elephant by the watering hole just few yards from our tree house! The accommodation was extremely comfortable and the game drives absolutely amazing.

Our second lodge, Tangala Safari Camp in Thornybush, offered a very different experience. Each morning and evening game drive provided most incredible encounters with animals; we have seen not only the ‘Big Five’ but lots of other species. As we were the only people staying there at the time we felt as if we were guests in a family home! Karien, who runs the lodge, was the most wonderful hostess and her staff looked after us extremely well.

Thanks to On Track Safaris we had a truly wonderful holiday. Everything has been planned and organised with absolute perfection and great attention to detail end the entire trip exceeded our expectations. Carol and her team could not be more helpful and came to our rescue after we missed our connecting flight from Johannesburg to Hoedspruit.

We cannot wait to travel with On Track Safaris again.
Martin and Andrew

December 4, 2022
Unprompted review
On Track Safaris logo

Reply from On Track Safaris

Many thanks for taking the time to leave such a detailed review. It is great to receive your positive feedback and we are so pleased you felt your On Track Safari was a 5 Star experience. We look forward to helping to plan your next trip. With warm regards from the Team at On Track Safaris

Rated 5 out of 5 stars

Snow Leopard Safari

Snow Leopard Safari. This was our third safari with On Track Safaris and it was incredible. Very different to our trips to South Africa and the Pantanal, but no less amazing. The trip was well formatted and managed, giving all of the small group time to become used to the elevation before heading to Snow Leopard Lodge at around 14,000 ft. The accommodation in New Delhi and Leh was excellent, and the Lodge was really good. The food was really good and lots of it. We were lucky enough to view 2 snow leopard sightings as well as wolves. Will was informative and helpful, the spotters were amazing and the drivers and staff were perfect. Highly recommended.

November 20, 2022
Unprompted review
On Track Safaris logo

Reply from On Track Safaris

Many thanks for your review. We appreciate your detailed, positive feedback. We hope you will be planning your fourth On Track Safari soon! With warm regards from the team at On Track Safaris

Rated 5 out of 5 stars
On Track Safaris logo

Reply from On Track Safaris

Many thanks for taking the time to leave your review. We are very happy that our communication and knowledge helped create a 5 Star safari experience for you. With kind regards from us all at On Track Safaris

Advertisement
Rated 5 out of 5 stars

A wonderful first safari holiday!

What a wonderful experience I have just come back from. OTS know their stuff and are very communicative from start to finish.

I was on a 12 night South African Kruger safari experience, staying in 4 different lodges in different private parks. All were different experiences but all were wonderful lodges with good food and extremely knowledgeable guides and trackers making you feel safe in their hands.

I highly recommend OTS and hope to venture on more of their trips.

October 9, 2022
On Track Safaris logo

Reply from On Track Safaris

Many thanks for your 5-star review. We are so happy you had a wonderful safari and look forward to helping to plan your next OTS adventure! With kind regards from the Team at On Track Safaris

Rated 5 out of 5 stars

Great safari company.

October 9, 2022
On Track Safaris logo

Reply from On Track Safaris

Many thanks for taking the time to leave your 5-star review. With kind regards from the Team at On Track Safaris

Rated 5 out of 5 stars

The Honeymoon of a lifetime!!!

We have travelled with OTS numerous times, and when my partner proposed on our Botswana trip with On Track it seemed only fitting we asked them to plan our honeymoon…..2 weeks in South Africa followed by 6 nights in Mozambique. Will and Carol were helpful right from the offset and advised us on lodges and also recommended Sabi Sands as we had never been to this reserve. They have so much experience and knowledge in this area we knew we could trust their advice. All I can say is WOW!!! This honeymoon must have been one of the best experiences we’ve ever had. All our trips with on track have been unforgettable and I always wonder how they can improve on the last, but somehow they managed it.
All 3 lodges, Rukiya on the Wild Rivers reserve, Nzumba on the Klaserie and Elephant Plains at Sabi Sands were all absolutely first class in their own unique and wonderful way (I have left separate reviews for these), with the icing on the cake being Sava Dunes in Mozambique……stunning is all I can say, if you haven’t been then go, it’ll blow your mind with its sheer beauty.
Everything from game drives, food, accommodation, staff, at all lodges was outstanding. My (now) husband is gluten intolerant and he was catered for better in S. Africa and Mozambique than he is in this country.
The organization by OTS is spot on, from arranging and booking our internal flights, and arranging transfers to and from the lodges. All we had to do was book our flights from the uk to Johannesburg…..that was literally it. Everything else was done for us. We were able to relax and enjoy without worrying about anything else. In fact all the thinking we had to do was what we’d like to drink in the evenings 😊 or for our sundowners on the evening game drives!
We’d both like to say a massive thank you to all the OTS team, especially Will and Carol and not forgetting Joanne who kept us informed with details etc, for such an incredible honeymoon.
If anyone is planning a Safari you are in safe hands with On Track and will be guaranteed the trip of a lifetime 😊

September 10, 2022
Unprompted review
On Track Safaris logo

Reply from On Track Safaris

Well, that's a WOW from us too ! Thank you so much for your fabulous review - your words are much appreciated as there is a lot of work goes into a safari, not just organising but to ensure that all goes smoothly during the safari, and that can often be over a period of 12 months as in your case. You booked early to ensure you got your preferred dates and itinerary ! We're all so pleased you have shared 'memories to last a lifetime' (and not forgetting the amazing photos you took too)!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look