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ONYX Cookware Reviews 23

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TrustScore 4 out of 5

3.9

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3.9

Great

TrustScore 4 out of 5

23 reviews

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Rated 2 out of 5 stars

Good pann, but...

Good pann.
Keeps spaming in email without unsubscribe possibilieites.

March 5, 2022
Unprompted review
ONYX Cookware logo

Reply from ONYX Cookware

Hi Uldis,

I am glad to read that you are satisfied with your new frying pan. :)

I can however understand that you are experiencing problems with unsubscribing from our newsletters.
I will strongly recommend that you contact our customer service at service@onyxcookware.lv.
Our customer service will be ready to help you unsubscribe from our newsletters. :)

We will look forward to hear from you.

Best regards
ONYX Cookware

Rated 5 out of 5 stars

Perfect service

Perfect service, nice and personal attitude. Bought two pans, one not tried yet, but the one I have already used is very good. My old pans are put away :)

December 28, 2021
Unprompted review
Rated 2 out of 5 stars

Very disappointed for this time

Practically all food sticked on the baking surface, a lot of oil must be used.

The slope between Pan bottom and side edges are very unsuccessful -do not hold grease on the sloping surface and the food that gets there sticks and finaly burns.

The good thing is that pan washes very easy with a simple sponge-no need for an iron sponge for now.

December 8, 2021
Unprompted review
ONYX Cookware logo

Reply from ONYX Cookware

Hi Oskars,

I am very sorry to hear that you are getting issues with the non stick on your new pan.

I strongly recommend that you contact our customer service on service@onyxcookware.lv, if you experience issues like foot getting stuck. Our customer service will be ready to assist you in this matter. They will guide you through the first time use. :)

We have also gathered some tips and tricks that you can use to get the best result on your pan.
Please find our tips and tricks here: https://onyxcookware.lv/pages/faq#best-results-non-stick

Please remember that you can always contact us at service@onyxcookware.lv if you keep experiencing problems with your frying pan.
We will be ready to assist you to make sure that you get the most out of your frying pan.

If you still don't want to keep your frying pan, please remember that we have a 100-day full return right, even if the frying pan has been used.
You can simply contact our customer service who will help you with the return. :)

Best regards
ONYX Cookware

Rated 3 out of 5 stars

Stickier than a teflon.

Tried re-heating baked potatoes as a first test and they stuck to the brand new pan. So not as slippery as ice as it is shown in the ads.
When searing meat on high heat the layer that gets stuck to the pan burns very easily. But that could be due to the thinner bottom than I am used to which at this price point could be thicker.
This pan is not very non-stick. Definitely not as sticky as stainless steel but not really up there with teflon pans.

November 29, 2021
Unprompted review
ONYX Cookware logo

Reply from ONYX Cookware

Hi Maris,

I am very sorry to hear that you are experiencing some issues regarding our non-stick coating.

We have gathered some tips and tricks that you can use to get the best result with our non-stick coating.
You can find our tips and trick here: https://onyxcookware.lv/pages/faq#best-results-non-stick

Please remember that you can always contact us at service@onyxcookware.lv if you keep experiencing problems with your frying pan.
We will be ready to assist you to make sure that you get the most out of your frying pan.

If you still don't want to keep your frying pan, please remember that we have a 100-day full return right, even if the frying pan has been used.
You can simply contact our customer service who will help you with the return. :)

Best regards
ONYX Cookware

Rated 2 out of 5 stars

This is very far from non-stick

This is very far from non-stick.
I am unable to judge the longevity of the product, but the initial quality is way below expectations. In a fact, its so bad, my wife said she will not be using it. It works ok for my steak, so not gonna be returning it, but I learned an expensive lesson. Do not believe ads.

November 25, 2021
Unprompted review
ONYX Cookware logo

Reply from ONYX Cookware

Hi Matiss,

I am sorry to hear that you are having issues with your frying pans.

Our customer service have contacted you, to help you out with a good solution in order to get the best result on your pan.
A discount have also been arranged on your order as a compensation for the problems you have had.

We have gathered some tips and tricks that you can use to get the best result with our non-stick coating.
You can find our tips and trick here: https://onyxcookware.lv/pages/faq#best-results-non-stick

Please remember that you can always contact us at service@onyxcookware.lv if you keep experiencing problems with your frying pan.
We will be ready to assist you to make sure that you get the most out of your frying pan.

If you still don't want to keep your frying pan, please remember that we have a 100-day full return right, even if the frying pan has been used.
You can simply contact our customer service who will help you with the return. :)

Best regards
ONYX Cookware

Rated 2 out of 5 stars

The non-stick coating is not so…

The non-stick coating is not so non-stick as advertised.

October 16, 2021
Unprompted review
ONYX Cookware logo

Reply from ONYX Cookware

Hi Vards

I am very sorry to hear, that you are experiencing issues with your new pan.

I recommend that you contact our customer service on service@onyxcookware.lv.
Our customer service will do everything they can to help you with a solution. Here we will be able to help you with a return, or offer you our ceramic pan as a alternative solution. :)

If you are still not satisfied with the offered solutions, please know that we offer up to 100 days of full return. This also includes if the pan already has been used.
Simply let our customer service know that you wish to use your 100 days of full return. Our customer service will provide you with a return label. :)

Best regards
ONYX Cookware

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