It was definitely a fast service. But did not deliver the same product as advertised. Paid so much to get so little amount ( like samplers) and couple of sweet boxes not sealed and not closed properly... See more
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Review summary
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What people talk about most
Based on these reviews
Ordered twice from them (different items); their products are well made and homely. But they are too expensive for the quantity they provide. Assorted millet laddu is 1/5th size of a laddu, pict... See more
Company replied
Horrible experience and fraud company.Almost 2 months products are not delivered and even high custom clearance money paid but no trace of product.Many mails sent to customer care but no resolution an... See more
Company replied
I dont even give one star. Worst worst service ever. No response, delayed delivery, missing items, if you contact them, they wouldn't reply to your message. If you post your comments in thier facebo... See more
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Company details
Written by the company
Oorla is where you can find everything and anything authentic. From Sweets and Snacks to Clothing and decors, if it is traditional & authentic, you can find them at Oorla. Oorla sources authentic Sweets & Snacks from traditional regional shops across India and ship them worldwide. What can you find at Oorla? Traditional Tamil Sweets & New Indian Sweets, Tamil Snacks, Homemade Masalas, Idli Podi, Multigrain Health Mix, Palm Jaggery Sweets, Milk Sweets, Healthy Snacks made of millets, Raw Honey, Honey soaked delicacies, Homemade South Indian Pickles (Tamil Nadu Pickle, Andhra Pickle & Telangana Pickle), and many more. Also, don't forget to try our signature product "Palakara Petti", a curation of 10 best Tamil Sweets & Snacks sourced directly from century old regional shops across Tamil Nadu. Buy best Indian Sweets Online sourced directly from origin only at www.oorla.com.
Contact info
Fouvi Technology Private Limited Kovaipudur Main Road BK Pudur, 641042, Coimbatore, India
- 8438931791
- care@oorla.com
- oorla.com
2.5
Poor
198 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a gift box with four…
I ordered a gift box with four traditional sweets for a team event. The package was delivered on time and was securely packed. I also requested a logo and a greeting message on the box, and the support team was very helpful — they included a beautifully designed Tamil New Year greeting card along with the box.
The taste of each sweet was authentic and delicious. Overall, a great experience. I would definitely recommend Oorla for authentic traditional sweets, especially for bulk orders and team events.
April 8, 2026
Unprompted review
Reply from Oorla
Thank you so much for sharing your experience!
We’re really glad the gift box reached you on time and met your expectations. It’s great to hear that the custom branding, Tamil New Year greeting card, and overall packaging added value to your team event.
Even happier to know you enjoyed the authenticity and taste of the sweets, that’s exactly what we strive for.
Appreciate your recommendation, especially for bulk and corporate gifting.
We look forward to collab with you again soon!
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Terrible experience and pure scam
Terrible experience. This oorla is nothing but a scam disguised as a business. The sweets and savories I received were nowhere near the quality advertised. On top of that, they are overpriced for what they deliver, I paid 97 Euros and top export duty, in the box I see the value of 50 USD approx
Worse, they don’t even send the items as shown in their menu—you end up receiving random, lower-quality substitutes without any notice.
Customer service is complete idiocracy once they have your money.
They overpromise and underdeliver—what you see online is not what you get.
Feels like they rely on one-time customers rather than building trust.
Save your money and avoid oorla at all costs.
April 7, 2026
Unprompted review
Reply from Oorla
Hi Ravi, we’re really sorry to hear about your experience, this is not the standard we aim to deliver.
We’ve reviewed your order and identified that two items were missing. A refund for those products has already been initiated.
We sincerely apologise for the miss and the inconvenience caused. Your feedback has been shared with our team, and we’re actively working on improving order accuracy and overall experience.
Thank you for bringing this to our attention.
Very disappointed with the product and…
Very disappointed with the product and service. Firstly, I placed the order seeing ads from people abroad receiving Indian snacks and they couldn’t even provide what I paid for or what was advertised on their website. The team contacted me and asked to choose alternative items and this took a week’s time to resolve. Though they said the chosen items were available, they kept asking me to choose something else every time until they themselves decided what I could have.
Again another week has gone by without any updates and when I emailed them a week later, I was told it would be dispatched on the same day.
Again after a week of no updates, I contacted them to be told that there’s again a delay which is shockingly not even notified to me.
When I asked for a cancellation and refund, I got an email confirming my order being dispatched.
Despite all of this, I sincerely hoped that the food might be good but unfortunately all of the fried items tasted of spoiled oil and had such a stinky taste and smell. Waste of almost £100 for nothing!! I get even better and tastier products from the nearest Asian store for less than £5. What a waste of time, money and effort.
April 7, 2026
Unprompted review
Reply from Oorla
Hi, we’re really sorry for the inconvenience and the experience you’ve had.
We faced a couple of unexpected issues on this order, initially due to stricter customs restrictions on certain sweet items, and later due to an LPG storage issue at our vendor’s facility which impacted production timelines. That said, we completely understand that this should have been communicated to you clearly and proactively, and we fell short there.
We also sincerely apologise for the taste and quality of the products you received. This is not the standard we aim to deliver, and we take this feedback very seriously.
We regret the delays, repeated changes in product selection, and the lack of timely updates. This is not the experience we want our customers to have.
Your feedback has been shared with our team, and we’re actively working on improving both communication and product quality to ensure this doesn’t happen again.
Thank you for your patience and for bringing this to our attention.
Horrible experience and fraud…
Horrible experience and fraud company.Almost 2 months products are not delivered and even high custom clearance money paid but no trace of product.Many mails sent to customer care but no resolution and simply buying time.Planning to file a case in consumer court.Export license should be cancelled
March 18, 2026
Unprompted review
Reply from Oorla
Hi, we’re really sorry to hear about your experience this is not the service we aim to provide.
We understand your concern regarding the delay and lack of updates, and we sincerely apologise for the inconvenience caused.
To help us check this in detail and provide a clear resolution, could you please share your order number with us?
We’ll prioritise this and get back to you with complete clarity.
Very Poor service
I ordered from UAE on 12th January but not delivered yet I got informed from dhl that the shipment is returned as per your instructions , already contacted your team but no response from your side, so kindly ,share the update here or if you cancelling do it as soon as possible and refund my money, thank you
Order number: 37759
January 12, 2026
Unprompted review
Reply from Oorla
Dear Customer,
Thank you for your message.
We understand your concern regarding Order #37759. Please note that after the initial shipment was returned, we created a replacement order from our side. The replacement has already been dispatched and successfully delivered to you.
Kindly check and confirm once from your end. If you are still facing any issues, please let us know, and we will be happy to assist you further.
Thank you for your patience and support.
Regards,
Team Oorla
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Very worst quality
Very worst quality
Not worth for money
Local trust worthy shops are better than oorla items
It's very disappointing
Only package cover and tin looks good
Not at all worth
Trust me
It's overly hyped brand..!
January 21, 2026
Unprompted review
Reply from Oorla
Hi, we’re sorry to hear that the experience didn’t meet your expectations.
Our products are sourced from established and reputed vendors known for their traditional offerings. While we don’t manufacture the items ourselves, we’re responsible for ensuring the quality that reaches you.
It’s clear we fell short in your case, and we’re taking this feedback seriously to improve consistency and overall value.
Thank you for sharing your honest feedback, it helps us do better.
Worst service
Product tases good, but pathetic customer service, they provide different products from what we ordered. No response from any of their contact channels. They just change the sweets on their own. Very disappointed with their service and when we pay more to get it delivered to the UK from India.
January 15, 2026
Unprompted review
Reply from Oorla
Hi, thank you for your feedback, we’re glad to hear you liked the taste of the products.
That said, we’re really sorry for the experience with product substitutions and the lack of response from our team. This is not how we intend to operate.
In certain cases, substitutions are made due to availability or export restrictions, but we agree this should always be clearly communicated and approved by you beforehand, we missed that here.
We also apologise for the delay and lack of response across our support channels. We’re actively working on improving our communication and order handling processes, especially for international deliveries.
Thank you for bringing this to our attention.
I am extremely disappointed with Oorla
I am extremely disappointed with Oorla. I placed an order (#ORG36905) for delivery to India, but it arrived with items missing—specifically the Coimbatore Mysore Pak (200g). I provided a full unboxing video as proof immediately upon receipt on November 26th.
Since then, their "service" has been a nightmare:
Emails: I have sent 4+ follow-up emails. I keep getting told they are "checking," but they never provide a resolution.
Messenger: They intentionally do not open messages if the content is about a complaint or missing items.
Social Media: When I commented on their Facebook page to get a response, they deleted my comments instead of helping me.
It is clear this company cares more about hiding their mistakes than fixing them. They have my money, I have missing goods, and they are now ghosting me.
I demand an immediate refund. If you are an international customer or ordering for family, DO NOT TRUST THEM. I am now forced to take legal action and file a dispute with my bank to get my money back.
Order Number: #ORG36905
November 26, 2025
Unprompted review
Reply from Oorla
Dear Customer,
We sincerely apologize for the inconvenience and frustration caused due to the missing item in your order. This is certainly not the experience we aim to provide.
We would like to inform you that the refund for the missing item has now been processed.
We also regret the delay in communication and any inconvenience caused during the follow-ups. Your feedback has been noted.
Thank you for bringing this to our attention, and we truly appreciate your patience.
Warm regards,
Team Oorla
Please avoid this if you are in US
This is not a good shop. Once you place the order, it’s impossible to cancel and the customer service is pathetic, you will get a response once in 3 days. The deliveries are a hit or miss. If you are lucky you will get the delivery, else forget that you placed an order.
December 21, 2025
Unprompted review
Reply from Oorla
Dear Customer,
We’re really sorry to hear about your experience and truly regret the inconvenience caused. This is not the level of service we strive to provide.
We understand your concerns regarding cancellations, response time, and delivery reliability. Your feedback is important to us.
We would like the opportunity to look into your specific case and assist you better. Kindly share your order details with us via DM or at care@oorla.com, and we’ll make sure this is addressed on priority.
Thank you for bringing this to our attention—we appreciate your feedback and patience.
Regards,
Team Oorla.
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Zero stars—if that were possible.
Zero stars—if that were possible.
I have been a loyal customer for many years and have spent a significant amount of money with this company, using their service to send gifts to relatives in India from the U.S and have purchased for myself the palahara petti in the past.
Unfortunately, this recent experience has been unacceptable. I accidentally used the same address for two different gift orders meant for two different people. I immediately emailed customer service with the correct addresses. They confirmed the change—but instead, they mixed up the addresses and sent the package to Coimbatore with the wrong details.
Since Diwali until now (year-end), I have sent over 15 emails asking them to correct this issue. Rather than fixing it, they repeatedly blamed me, were rude, dismissive, and completely failed to understand a very simple request. Their internal label system continues to mix up the two addresses. Every time they ask me to confirm the address, I clearly state it is incorrect and refer them to my previous emails—yet they keep repeating the same mistake.
The lack of accountability, poor responsiveness, and outright rude behavior toward a long-time, paying customer is shocking. A customer does not deserve this kind of treatment.
This is absolutely my last purchase with this company. I will be informing everyone I know in California and across multiple WhatsApp groups to avoid this organization. I do not recommend doing business with a company that is this unprofessional and disrespectful.
December 17, 2025
Unprompted review
Reply from Oorla
Dear Customer,
We are truly sorry to hear about your experience and sincerely apologize for the inconvenience and frustration caused. This is certainly not the level of service we aim to provide, especially to a valued customer like you.
We understand how important it was for the gifts to reach the correct recipients, and we regret that despite your timely communication, there was a mix-up with the addresses. We also apologize for the repeated back-and-forth and for any instance where our communication may have come across as dismissive or unhelpful—that is not the experience we want any of our customers to have.
Please be assured that we are taking this matter seriously and have escalated it internally to review what went wrong in both the address update process and our support handling. We are working to ensure such issues do not occur in the future.
We would really appreciate the opportunity to make this right for you. Kindly share your order details with us at care@oorla.com or via direct message, and our team will prioritize resolving this for you at the earliest.
Once again, we sincerely apologize for your experience and truly value your past support.
Regards,
Team Oorla.
I have ordered palakara petti all the…
I have ordered palakara petti all the items in that petti is tast very good and fresh i love their packing and I feel the authentic taste from the origin I suggest all this items from oorla. The delivery is fast .
December 14, 2025
Unprompted review
Reply from Oorla
Dear Customer,
Thank you so much for your wonderful review! 🙏
We're so happy to hear that you loved your Palakara Petti — knowing that the taste, freshness, and authentic flavours from the origin reached you just as they should means everything to us. We put a lot of heart into the packing, and it's lovely to know that came through!
Your kind recommendation truly means the world to the Oorla family. We'll make sure your words reach the team — they'll be thrilled! 😊
Looking forward to bringing more authentic flavours to your doorstep. See you again soon! 🌿
Regards,
Team Oorla.
Very very very dangerous product
Please don’t buy. This is not a fresh products. It takes time to deliver in 2 to 3 days, within that stipulated period the product may get decomposed. Hence it is not worth for buying . if you eat, then It will creates a food poison for you…
Very very very waste of money, Very very very dangerous to health & Very very very decomposed items.
My real rating for “Oorla” company is only minus 10 star (-10) . But mandatorily asking for one positive star for making a review.
Everyone should have to file and register a complain against this company in food safety department.
November 1, 2025
Unprompted review
Reply from Oorla
Dear Navjith,
Thank you for sharing your feedback. We’re very sorry to hear about your experience, and we understand your concern. Product quality and safety are extremely important to us, and your comments have been taken seriously.
To investigate this issue further, please share your order details with us at care@oorla.com. This will help us review what went wrong and take the necessary corrective steps.
Thank you for bringing this to our attention.
Warm regards,
Team Oorla
It's number one dubakur company which…
It's number one dubakur company which doesn't deliever the order and loot money... Order I'd shared n number of times by now since months. No action taken...
October 14, 2025
Unprompted review
Reply from Oorla
Dear Customer,
We’re sorry to hear that you feel this way. Please accept our apologies for any inconvenience caused. This is not the experience we want for our customers.
To help us resolve the issue, kindly share your order details with us. We will review the matter immediately and take the necessary action.
Thank you for bringing this to our attention.
Warm regards,
Team Oorla
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Very low in quality...They don't use…
Very low in quality...They don't use even a bit of ghee in any sweet but charging more than the sweets made with ghee. It's only refined oil. Should have ordered in the local sweet shop only which tastes much much better. I have ordered Adhirasam and Thirunelveli halva. Both tasted very very below average for the price they have charged. I will definitely not recommend 👎🏼
October 30, 2025
Unprompted review
Reply from Oorla
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear that the products did not meet your expectations. Quality and authenticity are very important to us, and we take your concerns seriously.
We would appreciate it if you could share your order details with us so our quality team can look into this and take the necessary corrective steps.
Thank you for bringing this to our attention.
Warm regards,
Team Oorla
Poor coordination and no response from customer service
I ordered sweets and savouries from Oorla for Diwali, selecting the Diwali Early Slot to ensure delivery 2–4 days before the festival (Oct 20). Despite this, my order was delivered seven days earlier on Oct 13, and most of the products had manufacturing dates far too old to be enjoyed fresh on Diwali.
I also contacted customer service (Yamuna and Shabana) and was told I’d receive a follow-up email with a coupon for the inconvenience, but that never happened. After that, there was no reply to my messages.
This was quite disappointing — I ordered specifically for Diwali celebrations, but most items will expire before the festival. Oorla really needs to improve their product date transparency and customer communication, especially for time-sensitive festive orders.
October 13, 2025
Unprompted review
Reply from Oorla
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear that the products did not meet your expectations, especially for a time-sensitive Diwali order. Timely delivery, freshness, and clear communication are very important to us, and we take your concerns seriously.
We would appreciate it if you could share your order details with us so our quality team can look into this and take the necessary corrective steps.
Thank you for bringing this to our attention.
Warm regards,
Team Oorla
Poor coordination and no response from customer service
I ordered sweets and savouries from Oorla for Diwali, selecting the Diwali Early Slot to ensure delivery 2–4 days before the festival (Oct 20). Despite this, my order was delivered seven days earlier on Oct 13, and most of the products had manufacturing dates far too old to be enjoyed fresh on Diwali. I also contacted customer service (Yamuna and Shabana) and was told I’d receive a follow-up email with a coupon for the inconvenience, but that never happened. After that, there was no reply to my messages.
This was quite disappointing — I ordered specifically for Diwali celebrations, but most items will expire before the festival. Oorla really needs to improve their product date transparency and customer communication, especially for time-sensitive festive orders.
October 13, 2025
Unprompted review
Reply from Oorla
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear that the products did not meet your expectations, especially for a time-sensitive Diwali order. Timely delivery, freshness, and clear communication are very important to us, and we take your concerns seriously.
We would appreciate it if you could share your order details with us so our quality team can look into this and take the necessary corrective steps.
Thank you for bringing this to our attention.
Warm regards,
Team Oorla
Dont trust Oorla for sweets & sncaks
During diwali ordered from Oorla.They havent delivered yet.Saying becos of holidays getting delaying for deliver.Again if we ask they are saying address not found.And if i told them to call they didnt do And i sent mail to refund .Still neither response nor refund.Very bad Service.Beware. Scam
October 29, 2025
Unprompted review
Reply from Oorla
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear that your order experience did not meet your expectations. Timely delivery and proper communication are very important to us, and we take your concerns seriously.
We would appreciate it if you could share your order details with us so our team can look into this and take the necessary corrective steps.
Thank you for bringing this to our attention.
Warm regards,
Team Oorla
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DO NO BUYYY....
DO NO BUYYY, They over charged me, more than the bill amount, when i asked in chat the guy was sooo rude and they said bank must have charged ( which bank charges our debit crd account for uisng the money ) but then i showed proof from bank, no response form them, no refund of that extra money charged, very bad service , dont buy ..its been 3 weeks i rasied this concern but no response or refund from them.I would suggest whoever buys , all check your bank state & bill summary to match the amount.
October 8, 2025
Unprompted review
Reply from Oorla
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear about your experience. Billing clarity and proper customer support are very important to us, and we take your concerns seriously.
We would appreciate it if you could share your order details with us so our team can look into this and take the necessary corrective steps.
Thank you for bringing this to our attention.
Warm regards,
Team Oorla
I placed an order for Diwali sweets on…
I placed an order for Diwali sweets on October 14th for my sister-in-law, who lives in the Maldives. I paid ₹5,700, which included ₹3,500 for courier charges. However, I haven’t received any updates so far. I tried calling them, but their phone was switched off. I also sent complaints through email and WhatsApp, but there has been no response.
It appears that Oorla.com is a fraudulent website, and I have lost ₹5,700 due to this scam.
October 14, 2025
Unprompted review
Reply from Oorla
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear about the inconvenience you’ve faced with your Diwali order. Timely updates and proper communication are very important to us, and we take your concerns seriously. We want to assure you that we are not involved in any scam, and we are committed to resolving such issues promptly.
We would appreciate it if you could share your order details with us so our team can look into this and take the necessary corrective steps.
Thank you for bringing this to our attention.
Warm regards,
Team Oorla
Oorla sweets is a scame
I bought the sweets some 3 weeks ago via online payment. I have received the Tracking number and order number. Still there is no info about the delivery. No emails and the contact number is not reacheable. Its a scam and better not to purchase from Oorla sweets.
October 17, 2025
Unprompted review
Reply from Oorla
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear that you haven’t received updates regarding your order. Timely delivery and clear communication are very important to us, and we take your concerns seriously. We also want to assure you that we are not involved in any scam, and we are committed to resolving such issues promptly.
We would appreciate it if you could share your order details with us so our team can look into this and take the necessary corrective steps.
Thank you for bringing this to our attention.
Warm regards,
Team Oorla
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