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Rated 2 out of 5 stars

I have had excellent experience in past years but this time, I have had trouble getting any response, either through the website or direct email to Peter. I need some customer service! Brian

Rated 5 out of 5 stars

Peter is very good with his customers, he's very reasonable and kind. definitely recommended and one of the best opal accessories you can find.

Rated 5 out of 5 stars

Opalmine.com is the only site where I purchase opals. I've been buying from them since about 2005, and have never had any complaints, or even any experiences less than excellent. Even when the purcha... See more

Company replied

Rated 4 out of 5 stars

I purchased an Opal pendant few months ago, It was delivered on time and I also got another pendant as a gift. the service and product quality are great. Thanks a lot, I'll be back for more Opal produ... See more

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4.1

Great

TrustScore 4 out of 5

75 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The opals are really beautiful

The opals are really beautiful. The custumer service is very efficient and share easily the situation during the expedition. Peter is a very attentive interlocutor, gentle, generous, passionate and always ready to find a solution. Thank you very much for the extras ! I'll recommend you around me.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Opal mine shop visit highly recommended

Last year I went to see my relatives in australia. Years ago my grandma brought me an opal as a gift. So I wanted an opal to remember my visit. We visited the opal mine shop in Adelaide and I bought an opal ring. Unfortunately on my return home the band snapped, I sent an email to the shop and I got a response very quickly to say send the ring back and we will repair it free of charge...I got the ring back and it's perfect again and I'm wearing it now and remembering the memories of my trip and my relatives.
I would highly recommend to visit this quaint little shop if your visiting adelaide.prices to suit everybody.polite and patient owners. Thank you guys.

October 17, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic

Peter and Renate are really excellent connoisseurs of opals. I sent them a photo of my stone that had become cloudy and Peter was able to give me valuable and great tips on how to make the stone shine again. Thank you very much!

April 16, 2023
Unprompted review
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Rated 5 out of 5 stars

I couldnt be more pleased with my Opal

I couldnt be more pleased with my Opal, and will buy from Opal Mine again. I was amazed at how fast it came. The opal was bigger than I expected. Peter, I can't thank you enough for the fast service, beautiful opal and the gift. I truly appreciate everything. Thank you again. Jodi

March 22, 2022
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Reply from Opalmine

Thanks so much for your very encouraging words. It means so much to us and future customers. Keep in mind our international guarantee that does not run out in a year. Hope you and your family are well at this difficult time . Please keep in touch, Peter

Rated 5 out of 5 stars

Peter is an mindful wonderful man

Peter is an mindful wonderful man, that put the customer and it's which in the first room. It is simple to order and get the package delivered. But don't forget the tax and surrounding costs that added on even if DHL take care of everything thing.
//Peter of Sweden

March 22, 2022
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Reply from Opalmine

Thank you for your trust Peter. Yes, the tax is a pain in some countries but i hope the extra gift helped you with this. very best wishes and hope you keep safe in this difficult world at present. peter (australia)

Rated 5 out of 5 stars

Trustworthy and individual

Trustworthy and individual, personal advice on the subject of opals! The focus here is on the customer, who can really ask any question. After many negative experiences, I finally found a trustworthy opal dealer here. Thank you very much Peter!

January 2, 2021
Unprompted review
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Rated 5 out of 5 stars

Impressed about the excellent customer service

Recently I ordered a boulder opal pendant via the website and received it in just a few days.
I’m very impressed how professional the order was handled and my compliments to Peter.
Therefor I would not hesitate to order a next time.
Many thanks and best regards,
Rob

December 7, 2020
Unprompted review
Rated 5 out of 5 stars

Thanks Peter

We ordered the pendant on the site and it met all expectations. The package was in the Netherlands within 7 days. As a surprise, there was also an extra pendant and chain included. Will definitely order something in the new year. Thanks again Peter. Greetings Yolanda

November 27, 2020
Unprompted review
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Reply from Opalmine

Yolanda thank you so much for your encouraging words. we need more expressions of kindness in this difficult world. very best wishes to you and your family. don't hesitate to contact me should you need any help with anything you get from us. peter

Rated 5 out of 5 stars

What an easy process

What an easy process. I looked online, picked a pendant for my wife, ordered it and within 4 days received it on my door step. An awesome range of Opals to choose from. Pete was great with any enquiry i had.

August 28, 2020
Unprompted review
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Rated 5 out of 5 stars

Great customer service

Great customer service! Honestly, in a time like this, Peter and the staff have been very patient, and did their most to reassure me of my order status and other questions I had. I recommend their service for anyone interested in purchasing Opal Jewelry

July 2, 2020
Unprompted review
Rated 5 out of 5 stars

Would highly recommend Peter and Opalmine!

This is my first experience dealing with Peter and I hope it won't be my last. As anyone might, I had reservations about dealing with someone who I hadn't met a half a world away, but Peter stepped up and was very responsive to my concerns when the post office was taking an inordinate amount of time to deliver. I would highly recommend Opalmine to anyone who is in the market for fine opal stones or jewelry!

December 24, 2019
Unprompted review
Rated 5 out of 5 stars

Peter is an opal expert!

Peter is just so knowledgeable, an opal expert for sure!!! I emailed him a question about an opal ring I had inherited along with photos. He was so kind, taking time out of his busy day to provide me with the information I requested and more.

Anyone making a purchase in his store or online should feel confident that they are getting a quality item from a man who really knows his opals!!!
Thank you again Peter.

October 19, 2018
Unprompted review
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Rated 5 out of 5 stars

A returning custormer

I have only ordered a couple of times, but every time it has been easy. I have had nothing but good experiences. even when I do something wrong He sends me an e-mail to get me straight. The next time I want an opal I will contact Opalmine.
Thanks,
Winston Earl

October 20, 2017
Unprompted review
Rated 5 out of 5 stars

Looking for opals? Look no further

Excellent service. Very knowledgeable guy who stands behind the product. You will get the best quality. He will work with you to make make you get what you are looking for. No hesitation in recommending

March 22, 2017
Unprompted review
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Reply from Opalmine

thanks for your recommendation Linda. Much appreciated, Peter

Rated 5 out of 5 stars

Ebook about opals

I am learning about opals, and ebook from
Peter has all.for opal lovers.

March 19, 2017
Unprompted review
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Reply from Opalmine

Roberto, your rating is much appreciated and so happy you liked the opal manuals. would you please do me a favor and give me a rating on google. Please email me for details to peter@opalmine.com I just found out that Google requires there own ratings. Thanks so much for your trouble Roberto and dont hesitate to contact if you need further direction with opal processing . Peter

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