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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, most reviewers were let down by their experience overall. Consumers frequently stated that their packages never arrived, noting that tracking details often showed delivery updates while security footage indicated nothing was received. People also mentioned that orders were heavily delayed or completely lost without ever receiving proper tracking updates or assistance. Some reviewers were not happy with the customer support, stating that numerous emails sent to the help desk were completely ignored without any response. Additionally, customers expressed deep frustration over receiving poor-quality items that looked nothing like the pictures advertised on websites and social media pages.

What people talk about most

Delivery service

Users describe negative interactions with delivery service, expressing frustration over orders that never... See more

Order

Customers consistently note negative experiences with order fulfillment, expressing widespread disappointment... See more

Response time

Clients share negative opinions on response time, expressing widespread frustration that customer support... See more

Product

People report negative experiences with the product, expressing deep frustration over items that never... See more

Website

Reviewers mention negative feedback about website experiences, expressing deep frustration over unreliable... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Item never arrived! Ordered in May, tracking said it arrived in June, but it didn't! I contacted customer services 4 times over 10 days in early July but never heard back. Luckily I payed via PayP... See more

Rated 1 out of 5 stars

Never received order. Promised order to be sent again plus percentage off next order. Ordered at beginning of year still no order or tracing details. Please don't waste your money

Rated 1 out of 5 stars

I’d give zero if I could. I ordered a backpack that I received confirmation of the order but after calling their customer service line and finding out it wasn’t in service combined with the fact their... See more

Rated 1 out of 5 stars

WARNING! Stay away from this company. As many before me I didn´t get my delivery. It was registered as delivered and I was sent to SEEL for customer service regarding this problem. That was anothe... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

121 reviews

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1-star

No history of asking for reviews

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1.2

All reviews

(121)

121 reviews in the last 12 months

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Rated 1 out of 5 stars

Fraud! Changed name from Opazity to Opiacity

I’d give zero if I could. I ordered a backpack that I received confirmation of the order but after calling their customer service line and finding out it wasn’t in service combined with the fact their address was here on Ontario, Canada??? Obviously I looked up the address and it was a random home. SCAMMERS!!! The website was taken down 2 days after my order, no responses to my emails, no refund, no backup. FYI, the changed the company name to Opiacity

September 20, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY I didn’t…

DO NOT ORDER FROM THIS COMPANY I didn’t receive my order, if I could give this company a negative score I would. They promise to look into why I didn’t receive my order, they said it was delivered but obviously they are lying as I have cameras on my front porch and door which notify when anyone approaches or parcels are left, I told them this and now they are not responding to my emails requesting when they will send and asked them to provide a tracking number!! This company is a scam!

June 11, 2026
Unprompted review
Rated 1 out of 5 stars

Nothing has show up/My card got hacked

Nothing has show up. I ordered 5 items weeks ago - the site says it's in transit - even says it's in my city but it has never shown up! Plus my credit card got hacked after using this site. I'm pretty sure this is a scam... and I will never see what I ordered. Do NOT use this site.. you'll regret it.

July 19, 2026
Unprompted review
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Rated 1 out of 5 stars

KXD30609

KXD30609 - my order.
I never got it, there is no tracking possible.
Plz, refund me for my never arrived parcel.

August 4, 2026
Unprompted review
Rated 1 out of 5 stars

Never recieved my items either and I…

Never recieved my items either and I also want to blame Pinterest for letting opatizy even advertise their items on there site Pinterest should also be partly responsible I spent and lost over $100 very angry going to report to Fraud something needs to be done about this scam 06/12/2026
PS don't order items on Pinterest most of the time there just like this not trust worthy or real scams

June 11, 2026
Unprompted review
Rated 1 out of 5 stars

I'm giving it one star because I have…

I'm giving it one star because I have to—it doesn't deserve any! It took a month for my order to show up as delivered, yet nothing was actually delivered! I have security cameras, and nothing was dropped off at the reported date and time! This site is definitely a scam. And customer support never replies.

July 23, 2026
Unprompted review
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Rated 1 out of 5 stars

Product was never delivered

Product was never delivered. Waited nearly a month for arrival, paid for express delivery and insurance when purchasing. Tried several times to email and never received a response.

April 2, 2026
Unprompted review
Rated 1 out of 5 stars

Not even worth the 1 star

Not even worth the 1 star. Just like everyone before me, the order had all this tracking information but today it said delivered and it’s not here. There are security cameras that record everything and it’s quite clear no delivery was ever made. My emails go unanswered. Obviously it’s a scam and they expect people to just forget. I am in the process of having the credit charges contested and reversed. Be sure to document everything and really just don’t order from this company.!

July 25, 2026
Unprompted review
Rated 1 out of 5 stars

Do not order from them or any of the…

Do not order from them or any of the subsidiaries. They will NEVER deliver and then tell you they did. You wont get a package and if you took out the insurance, they will tell you they cannot help because the carrier shows it as delivered.

June 11, 2026
Unprompted review
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Rated 1 out of 5 stars

DO NOT USE THIS COMPANY!

Item never arrived!
Ordered in May, tracking said it arrived in June, but it didn't! I contacted customer services 4 times over 10 days in early July but never heard back.
Luckily I payed via PayPal & I have just contacted them about my issue and received an immediate refund, thank you PayPal!
I will never use Opazity again.
Please DO NOT use this company!

May 14, 2026
Unprompted review
Rated 1 out of 5 stars

Worry-Free service - My ass!

Opazity doesn't even deserve the one star I gave them. I had to give one in order to leave a review. SCAM SCAM SCAM!!! They marked my package as delivered, but it was never delivered. When I tried to get help from customer service, this was their response "Your Worry-Free service for this order covers packages that never arrive during shipping, items damaged during shipping, and serious delivery delays. It does not include a package that shows delivered and then isn’t found afterward" In other words - You were just SCAMED!! Worry-Free...really??? They suck!

June 5, 2026
Unprompted review
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Rated 1 out of 5 stars

Total scam

Total scam. Fake tracking that was all over the place and not genuine.
Email address just bounces back.
Getting a refund via a paypal dispute.
Do not deal with this company.

July 7, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM - FAKE WEBSITE

I ordered a dress from this website and paid online by Visa card. I received a tracking number, but the package was later marked as delivered even though I never received anything.
I checked with my local post office, they confirmed they had no parcel for me.
I contacted the website several times and never received any reply. No proof of delivery, no local carrier details, no customer service.
This website is a scam, avoid ordering from them.

July 3, 2026
Unprompted review

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