Open Attire Reviews 1,751

Quick delivery, misunderstanding on the size but being sorted

Excellent service. I recommend the products from this website.

Best Store personally Best clothing and pure Quality always and Top Customer Service

Fantastic customer service. The size I ordered was too small so i got in touch to see if I could exchange for a larger size. The only had one left of the size I needed to they held it back until the received my return. The whole turnaround from when I first ordered to when I received the second item was exactly a week. Will definitely be purchasing from them again in the future.

As usual another great service from Open Attire!

Great quality clothing and realistic price tag with fast delivery and great communication.
Thank you for another quality item of clothing!

Refund policy does not comply with consumer law. Bought items in good faith during their ‘Black Friday’ event for a holiday. The items did not fit well
so quickly returned. It was not obvious when purchased items that if returned only store credit would be offered. This is actually against consumer law. Email sent requesting a refund not store credit as ones legal right when purchasing items online even if they are in a sale. They replied with an email to say it had been refunded, this was a very misleading email, it was in fact a store credit that had been applied therefore request for refund as per legal right completely disregarded. They very cleverly said refund would be in account within 7-10days. This was taken to mean bank account. When emailed to ask where refund was it was only then that it was realised that a credit had been applied to account. A case has been raised with consumer advice. Please be very careful when purchasing from this company, they may think they are very clever however they cannot take the law in to their own hands and make up the rules. This has been a distressing experience. Please note emails to the company have been polite and professional. Awaiting a response to latest email requesting legal right to refund as per consumer law.

Updated following response from Open Attire on 30/12/25:
When purchased the items it was via a link on Facebook and the returns policy was not clearly or explicitly obvious at all stages of purchase and I cannot recall being strongly informed to read returns policy. As mentioned repeatedly, a policy that does not comply with the law!
I see from other 1 star reviews there are others who have also experienced the same trauma purchasing from this company and yes I do have a right to an opinion especially the 5 times in 5 years where there have been issues including this one.
Regarding the 2 pairs of shorts that were purchased for a holiday costing £370. They were too big, I have the smaller size so knew there was no point getting the smaller size as these do not fit well and I returned them immediately!
I am not needing to purchase any other items worth £370 at this time and do not wish to use this company again due to this situation.
Consumer law protects consumers when purchasing online, Open Attire doesn’t.
I note you think the policy is transparent I also note that you have not acknowledged it is against the law.
I also note you mentioned your policy (which does not comply with law) is mentioned on the returns slip which one needs to fill in to return an item. There was no returns slip in the parcel we had to write a handwritten note!!!!
I notice the offer to discuss further, is there a telephone number? Emails that mention a refund as per consumer law are not being replied to.
Consumer action and our bank are still supporting us.

Ordered some cargos which came fast and for a great price too. Bought a jumper which didn’t fit and returned it no hassle at all with a quick refund. Will order from open attire again for sure.

Good communication , excellent products, fast delivery , great web site , highly recommend

Excellent personal customer service, speedy delivery and exchange sorted efficiently

Probably the best online retail you’re gonna get. All clothes are fully authentic and in quality condition. Couldn’t hype this place up enough. Majority of my designer clothes are purchased through Open Attire. 😮‍💨🙌🏼

I ordered wrong idem by mistake but emailed them and their help and customer service was outstanding. Would 100% buy from again and recommend. Couldn’t have done any more for me, so fast at replying and getting it sorted for me

Jumped online to do a bit of shopping for new year and came across open attire
In 4 days two orders the quality of the jeans are 10/10 and true to size, online shopping is getting difficult a lot of Chinese company’s with shipping of like 10 days , Open attire next day delivery no messing about with the best customer service , open attire my new online wardrobe

Fantastic company everything from communication to after care excellent ordered a tracksuit for my son and delivered in super fast time using Royal Mail would highly recommend keep up the great work

Excellent to deal with, easy to navigate site and great choice of top quality items

Hands down the best customer service I have ever received , I bought 2 overshirt's in the black Friday sales and I needed to return 1 , but made a query first with Open Attire. Charlie went above and beyond to get me another overshirt that fit. Response time was extremely quick , returns process was easy. Fantastic

Lovely CP top perfect fit

Great communication and delivery service 👏 great selection of menswear

Fantastic, great communication and excellent service

I bought a missoni legacy t shirt and short set and the quality of the product was absolutely terrible could not return it quick enough I had real authenticity concerns about the items I bought from open attire there customer service is nothing short of inept and they are not authorised missoni stockists which raises a major red flag also they have made no attempt to prove to me that the items are real and genuine.
I checked directly with missoni and they are not genuine uk stockists authorised by missoni so they could get there clothes from anywhere who knows 🤔
Also they only offered me store credit but why on earth would I buy anything else from them when I have genuine authenticity concerns about the items they sell and have made no attempt to prove to me otherwise beggars belief it really does stay well clear is my advice choose a genuine uk stockist of designer or brand who will offer a full refund not store credit if any issues arise.