Open Colleges Reviews 

3,611
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, often describing them as patient and clear in explanations. The user experience is generally positive, with many appreciating the flexible online system, well-structured course content, efficient customer service, and quick response times. However, some customers noted concerns regarding specific course content, finding sections unclear or misaligned with expectations, and experienced problematic work placements. A few people also felt that communication was sometimes lacking, leading to delays or a lack of clarity on certain issues.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, responsiveness,... See more

User experience

Customers had positive experiences with user experience, highlighting the excellent learning experience and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the outstanding support,... See more

Service

People report ambiguous experiences with service, with many expressing satisfaction with the support... See more

Response time

Reviewers consistently express satisfaction with the promptness of communication and support. Customers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Enrolment was quick & painless given I only had my 30 minute lunch break to make this happen! Samantha Parker was on point & answered my question with clarity!

Rated 5 out of 5 stars

My contact at Open Colleges was Ada. I had sent a message through via the website and she called immediately. She was professional with a really warm approach, easy to talk to and very patient. Ada... See more

Rated 5 out of 5 stars

Open Colleges provides a fantastic learning environment. The colleges community feels welcoming and inclusive making a great place to learn and grow. I would like to say my Assessor Debra Hine is amaz... See more

Rated 5 out of 5 stars

I recently completed my study through Open Colleges and had a really positive experience. The course was well structured, easy to follow, and flexible enough to fit around work and family life. Suppor... See more


Company details

  1. College

About Open Colleges

Written by the company

Open Colleges has been helping Australians reach their potential for more than 125 years. Today, we’re Australia’s largest, private provider of online vocational education. If you’re ready to take the next big step forward, then we’re here to support you and help you unlock your potential.

At Open Colleges, we have a wide variety of online courses that cover a range of subjects. Our qualifications are nationally recognised across Australia and accredited by the Australian Qualifications Framework, which means you’ll develop in-demand skills employers are looking for.

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Our world-class online learning platform, OpenSpace, gives you the freedom and flexibility to study whenever you want, wherever you are. This means you can fit your study around your life’s other commitments, and work towards your qualification in your own time.

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4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.4

All reviews

(3,611)

169 reviews in the last 12 months

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Rated 5 out of 5 stars

Ada Kwok

Ada Kwok - was excellent. She explained the whole process, gave great tips about studying and made everything clear and easily understandable. I feel very comfortable with all my decisions.
Ada was easy to talk to, and I really appreciated her time and insight.

February 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Mel was an incredible support…

Mel was an incredible support throughout my studies. She was always approachable, encouraging, and took the time to explain things clearly whenever I needed help. Her guidance and feedback gave me confidence and helped me stay motivated from start to finish.
Since completing my qualification, I have been working as an Assistant in Nursing at an aged care facility for almost six months, and I genuinely feel that Mel’s support played a big role in helping me get there. I’m very grateful for the care and commitment she showed to my learning journey.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great support!

Ada has been a wonderful support with my transitioning to study a Diploma of Counselling with Open Colleges. She’s responded to all of my requests with efficiency and professionalism. Her warm and pro active approach has made it exciting to embark on my new study journey!

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

My experience with Open Colleges.

With Open Colleges, for me I found the course quite useful and enjoyable. It is very tech savvy, but once you understand the system, then you can get through the whole process and complete your certification with ease. I must say it was great having Mel C as a mentor at Open Colleges in doing my Certificate III Individual Support Aging and Disability certification. Mel was excellent, she assisted me and guided me through the process via emails. When I had an issue with anything, I could email her and I knew that she would definitely get back to me and assist with anything I needed to do to complete the university unit tasks.

I have to say THANK YOU to Mel C. You were a god send. You helped me through the process. Without your support and guidance and assistance I wouldn't be where I am here currently without you. Thank you Open Colleges.

August 19, 2025
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Rated 3 out of 5 stars

My experience

I had a wonderful experience with my assessor, Erika Russell. Erika was so supportive throughout my course and got back to my questions quickly via email.
She was very easy to talk to and made all my phone calls/video assignments comfortable.
I found the course content a bit strange in certain sections, some parts didn’t seem they fit within the role of Student Learning Support Officer.
I had placement at a great school but felt like there was a lot of paperwork and requirements during placement.
Also, some other institutions only require 100 hours of placement. I found the 140 hours a lot considering it’s unpaid.
Very happy to have completed everything now though so I can start my new career.

January 4, 2026
Unprompted review
Rated 5 out of 5 stars

My Professional Development Journey in the AOD Sector

My organisation gave me the opportunity to study the CHC43215 Certificate IV in Alcohol and Other Drugs as part of my professional development. This course helped me gain specific knowledge for my role in the AOD sector.
Throughout this journey, I received strong support from my management team and my trainer, Nicola Robey. Nicola was an excellent trainer who encouraged and supported me, especially during times when I found it hard to balance my study with my work and family responsibilities. As a full-time worker, a mother to a three-year-old child, and someone managing a household and other daily roles, my schedule was very busy. Despite this, my motivation helped me stay focused and continue with my studies.
Nicola also visited my organisation during her trip to Coober Pedy. During this visit, she saw firsthand how we work with clients in a remote rural setting. The encouragement and ongoing support I received from both my organisation and my trainer played a key role in helping me successfully complete the Certificate IV in Alcohol and Other Drugs.
As part of my role, I provide counselling sessions to clients. This work has motivated me to further improve my counselling knowledge and skills. Because of this, and my strong commitment to my professional growth, I have enrolled into the CHC51015 Diploma of Counselling after completing AOD course. I look forward to continuing my learning journey and hope to receive similar support from my new trainer as I work towards completing this qualification.

February 3, 2026
Unprompted review
Rated 3 out of 5 stars

As an aged student i find it difficult…

As an aged student i find it difficult to find access to course workbook or to actually know what to do. There should be examples of how to answer questions and set your work out. I have been flying blind since I started. Booked in to talk with someone and they never rang.. 😠

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Certificate IV in Agein Support

I recently completed my Certificate IV with Open Colleges and had a positive experience overall. The course was well structured, flexible, and easy to manage alongside work and personal commitments. The online platform was user-friendly, and the learning materials were clear and relevant. Thank you, Mel Cockburn, for your support and feedback, which were helpful throughout my studies. I would recommend Open Colleges to anyone looking for a flexible online learning option.

February 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Highly rate

I cannot thank Erika enough for all her help and assistance, while there was a delay there with marking of assessments. This course was great and i was able to complete it within a great time frame, Thank you Erika for your help and assistance, Also thank you Ke Wan for making it a smooth sign up process and explaining everything to me in the beginning.

Very Happy Thank you.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

Ada made my feel comfortable, explained everything in plain English. always followed up with helpful emails, and was very patient with me.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Paul

Hi, Paul did a great job informing me from a data standpoint. He gave me detailed answers on specific questions and gave time to answer them with the resources he has available.

January 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Ke is fantastic

Ke is fantastic. extremely helpful and explains very well about the course.
im looking forward to completing my online course.

January 29, 2026
Unprompted review
Rated 4 out of 5 stars

A great supportive team

The course was very well laid out, everything was very accessible, easy to find and to go through.

The biggest positive that I can give the course, is that of the support I received from my Assessor and the supportine, my assessor in particular was extremely, comforting and supportive and made extra time to call and work with me through issues and questions, which made the whole experience much smoother.

The reason it only gets 4 stars from me, is because I ran into a few technical issues here and there, which since have been fixed and sorted.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Open Colleges provides a fantastic…

Open Colleges provides a fantastic learning environment. The colleges community feels welcoming and inclusive making a great place to learn and grow. I would like to say my Assessor Debra Hine is amazing . She’s always ready to support making my learning journey a smooth one. Thank you for your willingness and patience. I highly recommend.

January 6, 2026
Unprompted review
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Rated 3 out of 5 stars

Staff great assessments not clearly defined

Certificate 3 in Horticulture
The enrollment process was easy. The teaching staff are great but some of the assessments are not very clearly defined causing stress and wanting to drop out. However the financial commitment they entangle you in is not easy to get out of. Buyer beware! I've changed my review from 5 to 3 stars for this reason.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great learning experience…

I had a great learning experience studying Certificate III in Dental Assisting with Open Colleges. The course content was clear and well-structured, and the support I received throughout my studies was excellent.

I would especially like to thank my trainer, Nadine Collins, for her guidance, encouragement, and prompt feedback. She was always professional, supportive, and helpful.

I highly recommend Open Colleges to anyone looking to study dental assisting.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to express my sincerest…

I would like to express my sincerest gratitude and appreciation for Erika Russell, who has been my supervisor throughout my Certificate III in School-Based Education and Support with Open Colleges. Erica has been absolutely amazing during my entire learning journey.

She has always been kind, patient, and incredibly supportive. Erika explained everything clearly, provided helpful and informative feedback, and was always approachable whenever I needed guidance or reassurance. Her gentle and encouraging manner made me feel confident and supported, even during challenging parts of the course.

Erika consistently went above and beyond to ensure I understood the requirements and felt supported in my learning. Her professionalism, knowledge, and genuine care for her students truly stood out. I am very grateful to have had her as my supervisor and could not have asked for a better experience.

Thank you, Erika, for your dedication, encouragement, and ongoing support, it has made a lasting positive impact on my learning journey.

January 23, 2026
Unprompted review

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