This cream has a nice, pleasant texture and feels great on the skin. I’ve been using it consistently for several weeks and really enjoy how comfortable it is to apply. The scent is a bit unusual at fi... See more
Company replied
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See what reviewers are saying
I’ve been using the OpenFace acne-fighting shower gel for a few weeks, and it’s made a noticeable difference. It helps reduce body breakouts, especially on my back and shoulders, and leaves my skin fe... See more
Company replied
I’ve been using this body cream for a couple of weeks now. It’s lightweight, absorbs quickly, and doesn’t leave that sticky or greasy feeling. My skin feels softer and more comfortable after applyi... See more
Company replied
I found the product to be on the pricier side for what it offers. Unfortunately, for my skin, I didn’t notice any significant improvement compared to other salicylic acid cleansers I’ve tried. Additio... See more
Company replied
Company details
Written by the company
Digital skin diagnostic and personalized skincare. Healthy skin should not be months away.
Contact info
Lithuania
- openface.io
4.4
Excellent
137 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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No difference
I have been using the product as instructed since my purchase and I haven’t seen any change. If the wash step is to stay on to work effectively it should be thicker. I still have hope that it will make a difference but nothing yet.
October 30, 2023
Reply from Openface
Hi Nikki!
Thank you for your feedback on our products. We're sorry to hear that you haven't noticed any change after using the products.
We'd like to offer a couple of suggestions that might help improve your experience with the products. Firstly, it's important to note that for the best results, we recommend leaving the shower gel on your body for several minutes before rinsing it off. This allows the active ingredients in the gel to penetrate the skin and provide their full benefits.
Additionally, we suggest increasing the frequency of use from 2-3 times a week to 5-6 times a week. This will provide more consistent exposure to the active ingredients and may help you see better results over time.
Of course, everyone's skin is different, and individual results may vary. However, we hope that these suggestions will help you get the most out of our products and achieve the best possible results.
Please don't hesitate to contact us in the future if you have any further questions or concerns.
Reply from Openface
Hi Monika! Thank you for your kind review :)
I was sceptic at first but it works!
I was sceptic at first or thought the reviews were fake. But i must admit i do see a change on my skin after using for almost 2 weeks. My skin looks more calm and less new spots. I am using the duo gel and cream.
October 30, 2023
Reply from Openface
Hi Selma! So glad you're seeing positive changes with our Acne Body Duo :)
Great products and quick shipping
My order arrived fairly quickly and I bought the bodywash and body lotion. The products definitely work as the acids used in them are highly effective for acne and pigmentation. My skin feels softer and clearer after just 1 week. Very happy with my order and that there is products specifically for back acne that work!
November 20, 2023
Reply from Openface
Hi Emmanuel! Thrilled to hear you're loving your order and thank you for sharing your experience! 😊
Reply from Openface
hi Rosa :) we're delighted to hear that, thank you for leaving your review!
Very good reklamation.
September 25, 2023
Reply from Openface
Hi Ksenija :) thank you for your kind review!
Amazing product amazing costumer…
Amazing product amazing costumer service. I had a long delay and return to sender delivery service but I understand that could happen but the company are committed and the product is what I needed for my skin. 10/10 experience. Will definitely buy the shower gel again and maybe their other products.
October 18, 2023
Unprompted review
Reply from Openface
Hi Zubaydah! Thank you for your kind words! We're thrilled to hear that you had an amazing experience with our product and customer service. We appreciate your understanding regarding the delivery delay. We look forward to serving you again, and we're glad the product is meeting your skin's needs :)
LIARS!
They are liars, their products are made in russia. I got my package and “Made in russia” was written on it! advertising said it was made in EU, they list UK and EU everywhere!
October 17, 2023
Unprompted review
Reply from Openface
Hi Deira!
We extend our heartfelt apologies for any moral inconvenience you may have experienced.
The booklet that accompanied our product was printed prior to the year 2022 during our testing phases in other countries.
Please rest assured that our products are manufactured in Germany, close to Berlin, at Cosmetic Labsolutions.
We are more than willing to provide you with any necessary documentation, including our contract with the manufacturer and photos from the production process.
Once again, we deeply regret this situation and thank you for your understanding.
Disappointed
So when the package came, the lotion bottle cap was broken. So I kept using it without it, which is not very comfortable. And for now I don’t see any results from using the product. And I really try to use it the best way possible, because I want to see the change but it’s just not there sadly.
September 18, 2023
Reply from Openface
Hi Liga!
Thank you for your feedback on our products. We're sorry to hear that you haven't noticed any results after using them.
We'd like to offer a couple of suggestions that might help improve your experience with the products. Firstly, it's important to note that for the best results, we recommend leaving the shower gel on your body for several minutes before rinsing it off. This allows the active ingredients in the gel to penetrate the skin and provide their full benefits.
Additionally, we suggest increasing the frequency of use from 2-3 times a week to 5-6 times a week. This will provide more consistent exposure to the active ingredients and may help you see better results over time.
Of course, everyone's skin is different, and individual results may vary. However, we hope that these suggestions will help you get the most out of our products and achieve the best possible results.
We would like to send you a new bottle of our body cream, I’ve contacted you by email regarding this matter.
Please don't hesitate to contact us in the future if you have any further questions or concerns.
Both soap and cream work well and fast
Both soap and cream work well and fast. I start using them two weeks ago and I already see great results on my back. I’ll buy them again for sure! Thank you for finally solve my backacne
September 11, 2023
Reply from Openface
Thank you so much for your fantastic review! 🌟 We're thrilled to hear that our products are already making a positive difference for your skin. Feel free to reach out if you ever need more products or advice :)
I wait for delivery about 20 working…
I wait for delivery about 20 working days..
But the product is great...i recommend it!!
September 1, 2023
Reply from Openface
Thank you for your patience while waiting for your delivery! We're delighted to hear that you find the product great. Your recommendation means a lot to us! If you ever have any questions or need assistance in the future, feel free to reach out. Enjoy your product! ✨😊
They put the wrong address and royal…
They put the wrong address and royal mail sent it back. now I have no idea if I will ever receive the item or not!
August 13, 2023
Reply from Openface
Dear Zuba,
We sincerely apologize for the inconvenience you've faced with your recent order, and we truly appreciate your patience as we work to address this issue.
Upon investigating the situation, it has come to our attention that the address you provided was indeed accurate. However, the issue appears to have arisen due to a delivery attempt made by the Royal Mail. In this case, they made only one delivery attempt, which resulted in the return of your package.
Please know that we take full responsibility for any delivery issues you encounter when ordering from us. As soon as we were made aware of the situation, we proactively reached out to you to address the problem. We have already taken the necessary steps to resolve this issue by promptly resending your order.
We want to emphasize that your satisfaction is of paramount importance to us, and we are always ready and willing to assist our customers in resolving any problems that may arise during the ordering and delivery process. If you ever encounter any issues with your orders in the future, please don't hesitate to reach out to our customer support team. We are here to help and ensure your shopping experience is as smooth as possible.
Once again, we apologize for any inconvenience you've faced, and we hope that you will soon receive your item without further complications. If you have any questions or require further assistance, please do not hesitate to contact us. Your trust in us is greatly appreciated, and we are committed to making this right for you.
nothing bad to report
the products came withing two weeks i think, which is pretty good, communication was great with all the important updates.
July 30, 2023
Reply from Openface
Hi Maggie!
Thank you for taking the time to leave us such a positive review! We're thrilled to hear that your order arrived within two weeks and that you found our communication to be great with all the important updates.
At Openface, we strive to provide a seamless and efficient shopping experience for our customers, and timely delivery and effective communication are key components of that commitment. Your feedback reinforces our dedication to delivering quality products and outstanding service.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out to our customer support team. We're here to assist you in any way we can :)
The product is effective for me
The product is effective for me. Just two weeks after incorporating both the shower gel and lotion into my routine, my chest skin feels noticeably smoother. While it hasn't completely eliminated the issue of ingrown hairs, my skin does feel nourished and soft. I'm encouraged by the results and plan to continue using it.
August 28, 2023
Unprompted review
Reply from Openface
Hi Maria! Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that our Acne Body Duo has been making a positive difference in your skincare routine.
It's fantastic to know that you've experienced noticeable improvements in just two weeks of incorporating our products into your daily regimen. Achieving smoother and nourished skin is definitely a step in the right direction. While we understand that ingrown hairs can be a persistent concern, we're delighted that our products have contributed to making your skin feel soft and healthy.
Thank you for choosing Openface for your skincare journey. We look forward to being a part of your routine as you continue to experience the benefits of our products. Should you have any questions or need assistance in the future, our customer support team is always here to help.
WORTH IT !
I was septic like everybody and like I am always but there was a bit of faith with this one, idk why.
Since I started to use the body duo (body wash and acid cream) I DEFINITELY felt a smoother, cleaner from acne & healthier skin! my back is still having break outs time to time but my butty is so soft like a baby face! I never thought I would have it ever again! thank you for this products!
August 3, 2023
Reply from Openface
Hi Tati!
We are thrilled to hear about your positive experience with our Acne Body Wash and Exfoliating Acid Cream! Your review truly warms our hearts, and we appreciate you taking the time to share your thoughts.
We understand how challenging dealing with acne and skin issues can be, and we're delighted that our Acne Body Duo has made a noticeable difference. Achieving smoother, cleaner, and healthier skin is a remarkable accomplishment, and we're proud to have played a part in your journey to achieving it.
Thank you once again for your wonderful review, and we wish you continued success in your skincare routine!
I bought shower gel with acids for my…
I bought shower gel with acids for my boyfriend. He had rough and oily skin on his body. I did not expect that the effect will be immediately after the first use. The skin became smooth and pleasant to the touch. Very good product.
July 23, 2023
Reply from Openface
Hi Evgenia! Thank you so much for your kind words :)
Highly recommended
It really helps to cure my terrible body and face acne (unlike anything I used before). It neither leaves the skin dry nor cloggs the pores . Also, the skin is smoother and feels "younger" when you touch it. I also use it on my legs to prevent hair from ingrowing and on places on my body where I have rough skin (like elbows). It is quite expensive but I will most likely continue buying it in the future.
July 20, 2023
Reply from Openface
Hi Hana! We’re so happy to hear our products worked for you, thank you so much for leaving your kind review🫶🏻💙
Reply from Openface
Hi Anastasiia, we love to hear that! Our products are made with your best interests in mind :)
Reply from Openface
Hi Sofiia! Thank you for leaving your review, we’re glad it went well :)
Reply from Openface
Hi, Inna! Thank you so much for shopping with us, glad we could make such a difference :)
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