Excellent generous customer service, the owners are very helpful and the kind of family business you want to buy from and support. I will be using them for all my BBQ needs in the future! Brilliant... See more
Company replied
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See what reviewers are saying
Kim & Elliot at Open Flame BBQ know their stuff for sure. Great range of BBQ's, Pizza Ovens and accessories, its basically like a toy shop for BBQ. something for everyone. Service was fantastic from s... See more
Company replied
Popped into the show room today which has a great selection of BBQ's, pizza ovens and accessories. Elliott and Kim were able to assist with any questions I had and demonstrated how all worked. Grea... See more
Company replied
Great service from Elliot and the team throughout. Very friendly and easy means of contact. Delivery was quick and easy, and post sales support was very prompt. Would highly recommend the store, a... See more
Company replied
Company details
Written by the company
We’re a family run business specialising in BBQs, pizza ovens, and outdoor cooking accessories. We’re passionate about bringing people together, sharing great food, good company, and making the most of time spent outdoors with friends and family.
Contact info
Dean House Farm, Church Lane, RH5 5DL, Newdigate, United Kingdom
- 01306866154
- info@openflamebbq.co.uk
- openflamebbq.co.uk
4.6
Excellent
22 reviews
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Excellent generous customer service
Excellent generous customer service, the owners are very helpful and the kind of family business you want to buy from and support.
I will be using them for all my BBQ needs in the future!
Brilliant Experience!
November 11, 2026
Unprompted review
Reply from Openflamebbq
Thanks so much for taking the time to leave such a lovely review. It really means a lot to us as a small family business.
We’re so glad you had a great experience and we’re looking forward to helping with all your BBQ needs. See you soon.
Excellent service from a great team at…
Excellent service from a great team at Open Flame.
September 26, 2026
Reply from Openflamebbq
Thanks so much for the kind review. We’re really glad you had a great experience with us.
We look forward to seeing you again soon!
Excellent…
Excellent customer service and great knowledge. Delivered on time and the bbq is amazing.
September 5, 2026
Reply from Openflamebbq
Thanks so much for the great review. We’re really pleased you’re loving the BBQ.
Enjoy cooking on it, and if you have any questions just let us know.
Kim & Elliot at Open Flame BBQ know…
Kim & Elliot at Open Flame BBQ know their stuff for sure. Great range of BBQ's, Pizza Ovens and accessories, its basically like a toy shop for BBQ. something for everyone. Service was fantastic from start to finish, couldnt recommend highly enough!
September 18, 2026
Unprompted review
Reply from Openflamebbq
Thanks so much for the fantastic review. A toy shop for BBQ is a great way to put it - we’ll take that!
We’re really pleased you had a great experience from start to finish. Thanks for the recommendation, and we look forward to seeing you again.
Excellent service, would definitely recommend
Great service from Elliot and the team throughout. Very friendly and easy means of contact. Delivery was quick and easy, and post sales support was very prompt.
Would highly recommend the store, and I'm sure I'll use them again myself!
September 9, 2026
Unprompted review
Reply from Openflamebbq
Thanks so much for the great review. We’re really pleased everything went smoothly, right from the beginning through to delivery and the support afterwards.
Thanks for the recommendation, and we look forward to helping you again.
Popped into the show room today which…
Popped into the show room today which has a great selection of BBQ's, pizza ovens and accessories. Elliott and Kim were able to assist with any questions I had and demonstrated how all worked.
Great find locally !!
September 19, 2026
Unprompted review
Reply from Openflamebbq
Thanks so much for popping in and for the lovely review. Kim and I really enjoyed showing you around and doing the demos.
We’re really pleased you found us. Come back any time and we look forward to seeing you again.
Very helpful and knowledgeable
Very helpful and knowledgeable, Elliott took time to explain about the Kamado Joe. Now waiting for it to be delivered.
Highly recommend thank you
September 5, 2026
Unprompted review
Reply from Openflamebbq
Thanks so much for the great review and the recommendation. It was a pleasure talking you through the Kamado Joe. I think you’re going to love cooking on it.
Very helpful and friendly people
Very helpful and friendly people. Would recommend this firm to anyone for advice and help.
August 16, 2026
Reply from Openflamebbq
Thanks so much for the kind words and for recommending us. We’re always happy to help and give advice, whatever you’re cooking.
We look forward to seeing you again soon.
Lovely experience
Lovely experience, took my time to pick a bbq and pizza oven, no stress, when we wanted help they gave us guidance and we are very happy with the items we bought
August 17, 2026
Reply from Openflamebbq
Thanks so much for the lovely review. We want people to be able to take their time and choose without any pressure, so we’re really pleased that came across.
Glad you’re happy with your BBQ and pizza oven. Enjoy cooking on them and we look forward to seeing you again.
Staff were very friendly and helpful
Staff were very friendly and helpful, I will definitely be back
June 20, 2026
Reply from Openflamebbq
Thank you for your lovely review Paul. We look forward to welcoming you back.
Good custumer service and pricing.
I picked up the pizza oven at the store. The owner really took her time time to explain the product. Very competitve pricing as well. I will definitely come by again if I need more bbq equipement. I bought the Arc Lite, it was the best pizza I ever ate very easy to use. We had friends over and they were really impressed as well :-)
June 25, 2026
Reply from Openflamebbq
Thanks so much for the great review. We’re really pleased you’re enjoying the Arc Lite, and it sounds like your friends were impressed too.
We always like to take the time to make sure customers know their oven inside out, so it’s great to hear that helped. Enjoy the pizzas and we look forward to seeing you again.
Problem solver
I was really impressed with the showroom. The KamadoJoe products were well presented. Elliot was very knowledgeable and engaging but not pushy. The whole experience was easy and enjoyable from start to finish.
June 11, 2026
Reply from Openflamebbq
It was a pleasure meeting you Morne. I hope you're enjoying the KJ!
Great new outdoor cooking centre in the…
Great new outdoor cooking centre in the area. Good selection of hardware, accessories plus rubs and sauces. Very friendly and helpful shop owner. Well worth a visit.
June 6, 2026
Reply from Openflamebbq
Thanks for the review Ian. Come back soon.
Fantastic showroom
Fantastic showroom, easy parking, unhurried browsing. Very helpful and obliging service by great staff/proprietor.
June 5, 2026
Reply from Openflamebbq
Thank you so much. Welcome back anytime
Great company
Great company. Very helpful advice when choosing my bbq and arranging delivery. Highly recommend
May 27, 2026
Reply from Openflamebbq
Glad we could be of service. Enjoy grilling!
Great follow up on the order checking…
Great follow up on the order checking the delivery address - Well packaged and delivered on time!
June 3, 2026
Reply from Openflamebbq
Thank you. Have fun with your new BBQ!
Super product & delivery!
Super product, extra quick delivery - would heartily recommend!
May 27, 2026
Reply from Openflamebbq
Thanks Andy. Come back soon.
Reply from Openflamebbq
Thank you Greg. Always here to help.
Reply from Openflamebbq
Cheers Nick. Happy BBQing!
Reply from Openflamebbq
Thanks Shelley. Glad you were pleased with our service.
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