Great variety of cars with OK prices. I have even received a Voucher for my first purchase through the site. One downside I found is that not all the time you win an auction the seller will actua... See more
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Based on these reviews
Openlane is trying to get more involved in the relationship with its customers and offer them support. Although we are loyal customers, until now we have not felt support-advice from them.The prices a... See more
Company replied
Support Center - Fast response was a plus. I wasnt able to get a definitive answer to my request but the contact person was kind enough to pursue the matter on my behalf.
Company replied
had a very positive experience with Openlane, especially thanks to Leo C, who supported me live in the chat during the extra time phase of an auction. Leo was extremely competent, calm, and cle... See more
Company replied
3.8
Great
425 reviews
Replied to 97% of negative reviews
Typically replies within 2 weeks
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Great variety of cars with OK prices
Great variety of cars with OK prices. I have even received a Voucher for my first purchase through the site.
One downside I found is that not all the time you win an auction the seller will actually sell it to you. You are forced to pay for the car if you place the bid but the seller is not forced to sell it to you.
Very pleasant surprise was being called by the customer service proactively in my "home language "to ask If I have questions and If I need support.
April 10, 2026
Unprompted review
Great Platform, Terrible Payment Processing — Still Waiting After 2 Weeks
Good auction platform, but the post-sale financial process is a serious weak point.
I placed a bid, won the vehicle, and completed my bank transfer on the 23rd of March. It is now well over two weeks later and I am still waiting for OPENLANE's finance department to confirm receipt of payment — which is holding up the entire vehicle release process.
The customer-facing side works fine, but if you're paying via bank transfer, be prepared for a painfully slow back-office process. No proactive communication, no timeline given — you're just left waiting and chasing.
Hoping this gets resolved soon. Will update the review once it does.
PS after more than 18 days and writing to support every day payment still isnt recieved. the funds are frozen in their bank acc due to reference number not correctly entered... it would take a competent person 10minutes to solve this.
PS: After 20 days, the payment was finally released. The funds had been frozen by OPENLANE's bank — not mine — apparently because the reference number wasn't correctly entered. It took three weeks to resolve something that should have been a routine fix. Payment is now confirmed and the process can move forward.
March 23, 2026
Unprompted review
Reply from OPENLANE Europe
Dear Customer,
Thank you for your detailed feedback. We understand how frustrating the delay must have been, especially when it impacted the release of your vehicle and there was a lack of clear updates during that time.
We would like to clarify that your case was actively followed up by our teams, and as soon as the situation was identified, the necessary steps were taken to resolve it. We are pleased that the payment has now been successfully processed, and the situation has been clarified with you directly.
Regarding the auction status, we also ensured continuity by reassigning the vehicle to you following your agreement, so that the process could move forward without further disruption.
We acknowledge that the overall experience did not meet expectations, particularly in terms of timing and communication, and this is something we continue to improve.
Thank you for your patience throughout this process.
Kind regards,
The OPENLANE Europe Team
I am very satisfied with my experience…
I am very satisfied with my experience using OPENLANE and their Optimo transport service. A major plus is how they handle the new RO e-Transport regulations. They provided all the necessary transport details (truck plates, carrier VAT, and border crossing) well in advance, allowing me to generate the UIT code without any stress or delays. Highly recommended for their transparency and legal compliance!
March 30, 2026
Unprompted review
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Absolute satisfaction
I'm very satisfied with Mr. Leo C.'s help, he was very kind and willing to help me with my case.
March 30, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your wonderful 5-star review!
We’re delighted to hear that you are absolutely satisfied and that Leo C. provided you with kind and dedicated support. Helping our customers with care and professionalism is exactly what we strive for.
We’ll be happy to share your kind words with Leo — they will certainly be appreciated.
Kind regards,
The OPENLANE Europe Team
Great experience with Leo!
Great experience with Leo!
Good professional, with quick answers!!
March 26, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your 5-star review!
We’re delighted to hear that you had a great experience with Leo and that you appreciated his professionalism and quick responses. Providing fast and reliable support is something we truly value.
We’ll be happy to share your kind words with Leo.
Kind regards,
The OPENLANE Europe Team
The bidding procedure is clear
The bidding procedure is clear, then, regarding the subsequent instructions, we find them necessary in order to complete the entire operation.
Communication also by phone, in Romanian, another plus that we appreciate.
Thank you!
March 24, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your detailed 5-star review!
We’re pleased to hear that you find the bidding procedure clear and that the follow-up instructions help you complete the entire process smoothly. Providing a structured and transparent workflow is exactly what we aim for.
It’s also great to know that you value the phone communication in Romanian — offering local support is an important part of making our service accessible and convenient for our customers.
Thank you for your trust and kind words.
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Vă mulțumim pentru evaluarea de 5 stele!
Ne bucurăm să aflăm că ați apreciat transparența și rapiditatea cu care ați primit informațiile necesare. Oferirea unor răspunsuri clare și prompte este foarte importantă pentru noi.
Apreciem încrederea dumneavoastră și vă stăm la dispoziție și pe viitor.
Cu stimă,
Echipa OPENLANE Europe
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They were really helpful
March 24, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your 5-star review!
We’re glad to hear that our team was really helpful. Providing supportive and reliable assistance is something we truly value.
We appreciate your feedback and look forward to helping you again in the future.
Kind regards,
The OPENLANE Europe Team
Perfect call from a lady
March 23, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your 5-star review!
We’re delighted to hear that you had such a positive experience during the call. Providing clear, friendly, and professional support is very important to us.
We truly appreciate your feedback and look forward to assisting you again.
Kind regards,
The OPENLANE Europe Team
Account manager Dana
Very responsive and open minded account manager, easy to talk out on the phone. Fast and clear answers on my demands.
March 23, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your excellent 5-star review!
We’re delighted to hear that Dana has been responsive, open-minded, and easy to communicate with. Providing fast, clear answers and maintaining a personal, approachable contact is exactly what we aim for.
We’ll be happy to share your kind words with Dana — they will certainly be appreciated.
Kind regards,
The OPENLANE Europe Team
i already sent my advice
My advice is to put customer service to speak in english, they try for example to speak in Romanian but is not the same, because they use translate so more easy and clear in english
March 23, 2026
Unprompted review
Reply from OPENLANE Europe
Hello, thank you for your review and for sharing your suggestion with us.
We truly appreciate your feedback regarding communication in English. We understand how important clear and efficient communication is, and that using a common language can help avoid misunderstandings and make the support experience smoother.
At OPENLANE, we aim to support our customers in multiple languages, but we also recognize that this can sometimes impact clarity. Your advice is very valuable, and we will share it internally as we continue working on improving the quality and consistency of our customer service.
Thank you again for your input and for helping us improve.
Kind regards,
The OPENLANE Europe Team
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Everything perfect
March 23, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your 5-star review!
We’re delighted to hear that everything was perfect. Your satisfaction is exactly what we strive for, and your feedback motivates us to keep delivering the same high standard.
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Thank you very much for your 5-star review!
We’re delighted to hear that you find our service fast, reliable, and that you’re satisfied with the quality of the cars. This is exactly the experience we aim to deliver to all our customers.
We truly appreciate your feedback and look forward to supporting you again.
Kind regards,
The OPENLANE Europe Team
A differentiated professional
Ms. Mariély Dias is an excellent professional, committed to the client, one who doesn't wait, anticipates problems and seeks to solve them; truly a rare professional and an extremely polite human being.
March 20, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your outstanding 5-star review!
We’re truly delighted to hear such high praise for Ms. Mariély Dias. Her proactive approach, commitment to the client, and ability to anticipate and resolve situations are exactly the qualities we value in our team. It’s especially rewarding to know that her professionalism and kindness made such a strong impression.
We will gladly share your kind words with her — they will mean a lot.
Kind regards,
The OPENLANE Europe Team
Great Customer Support Experience
Great experience with Openlane! The support team was incredibly helpful and made sure our account was reactivated quickly and smoothly. Really appreciate the professionalism.
March 19, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your fantastic 5-star review!
We’re delighted to hear that you had a great experience with OPENLANE and that our support team was able to assist you quickly with reactivating your account. Ensuring a smooth and professional process is exactly what we strive for.
Your appreciation means a lot to us and motivates our team to keep delivering this level of service.
Kind regards,
The OPENLANE Europe Team
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I had a very good experience and I…
I had a very good experience and I would especially like to thank Mrs. Daniela Oneț.
She was very kind, friendly and professional. She answered all my questions and explained everything clearly. The communication was very pleasant and helpful.
I really appreciate her support and I am very satisfied with the way she handled my request.
Thank you, Mrs. Daniela Oneț!
Marius Enache
March 19, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Marius, for your wonderful 5-star review!
We’re truly delighted to hear that you had such a positive experience and that Daniela Oneț provided you with kind, professional, and clear support throughout. Taking the time to answer all questions and ensure everything is well understood is exactly the level of service we aim to deliver.
We will gladly share your kind words with Daniela — they will certainly mean a lot to her.
Thank you for your trust and appreciation.
Kind regards,
The OPENLANE Europe Team
Interest in the future buys and offer…
Interest in the future buys and offer support for increased price on auctions
March 19, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your 5-star review!
We’re pleased to hear that you felt supported in your future purchases and during the auction process. Providing guidance and being there for our customers when decisions matter most is something we truly value.
We appreciate your trust and look forward to continuing to support you in your next purchases.
Kind regards,
The OPENLANE Europe Team
I would like to share my overall…
I would like to share my overall experience, which has unfortunately been very disappointing due to multiple issues and poor handling of customer service.
Firstly, there was a significant delay in providing the vehicle registration documents. Even after repeated follow-ups over several days, I did not receive the scanned copy on time. I was continuously told that it would be updated “today or tomorrow,” but no actual action was taken. This kind of delay is not acceptable, especially in Portugal where driving without proper documents can lead to legal penalties.
Secondly, the handling of my claim was equally unsatisfactory. When I received the vehicle, there was a dent on the rear hatch that was not properly addressed. I raised a complaint, but instead of arranging a proper repair, I was offered a compensation amount of €120, which is clearly insufficient to fix the issue to a proper standard. A repair done at such a low cost would likely result in poor finishing and mismatched paint.
I clearly communicated that I am not interested in compensation and only want the vehicle to be repaired properly. I also offered to provide an official estimate from an authorized workshop, but there has been no meaningful response or resolution from their side.
Overall, while the vehicle itself may be acceptable, the service experience has been extremely frustrating. There has been a lack of transparency, accountability, and proper communication throughout the process. Customers expect clear timelines, honest updates, and fair solutions, none of which were consistently provided in my case.
I strongly recommend that the company improves its customer service, response time, and complaint handling process. Based on my experience, I cannot recommend this service unless these issues are properly addressed.
Dear OPENLANE Europe Team,
Thank you for your response. I appreciate your clarification regarding the Optimo service.
However, I would like to highlight that the main issues I am facing are not related to payment or vehicle inspection, but to the delivery of the essential documents (first registration/RC) and the approved claim for the vehicle’s rear dent.
To summarize the situation:
I received the vehicle with a dent on the rear hatch above the license plate. The approved claim amount of €120 is not sufficient for proper repair, and I have requested that the vehicle be repaired instead of monetary compensation. No concrete response has been provided regarding this.
I still have not received the scanned copy of the documents required for first registration in Portugal. Without these documents, I cannot complete the registration, and I am at risk of fines (€500) due to the 15-day registration period. Despite repeated follow-ups, I have not been given a clear timeline for when the documents will be provided.
This delay has caused considerable stress and disruption, and I must insist on a clear timeline for:
The provision of the scanned documents
The resolution or reassessment of my claim
I hope you understand that my feedback on TrustingPilot reflects these unresolved issues. I kindly request that you provide a concrete update so that I can proceed accordingly without further delay.
Thank you for your attention and support. I look forward to your prompt response.
Kind regards,
AGAAS Singh
March 18, 2026
Unprompted review
Reply from OPENLANE Europe
Dear Mr. Singh,
Thank you for your detailed message.
We understand your concerns, particularly regarding the delay in receiving the registration documents and the impact this may have on your ability to complete the registration.
Regarding the vehicle documents, we would like to inform you that we are currently investigating this matter internally. The documents are expected to be shipped very soon. At this stage, we unfortunately do not yet have a confirmed exact timeline to share, but please be assured that we are treating this matter with priority and will provide you with an update as soon as possible.
Concerning the rear dent, we would like to clarify that your claim has already been reviewed and approved in the amount of €120, in accordance with our Claims Policy. At this stage, we are not in a position to proceed with a repair instead of compensation or to reassess the approved amount.
Your feedback is important to us, and we remain committed to supporting you and keeping you informed as soon as there are any developments regarding the documents.
Thank you for your patience and understanding.
Kind regards,
OPENLANE Europe
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