The experience was great..Everything went smoothly and exactly as expected. to..Communications went smoothly .I would absolutely participate an any other studies i would be invited to, , and would... See more
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One of the best survey companies that I’ve ever had the pleasure of working with. Surveys are always easy to do mobile, friendly and computer friendly. And incentive payouts are easy and come right to... See more
No problems at all, survey was exactly was they said it would be and I received my incentive when they said I would. I was happy to forward on the survey to friends and family when they said they need... See more
I completed Phase 5 of the VLN Cigarette survey in May and was told payment would be processed within 3–4 weeks. It is now well past that timeframe and I have still not been paid. I have contacted Opi... See more
Company replied
Company details
Written by the company
Opinion Health is a healthcare research company based in London, UK. Every year, we engage with thousands of patients in low-prevalence disease areas across the globe. We bring together the patient voice and the healthcare professionals perspective.
Contact info
11 Poland St, W1F 8QA, London, United Kingdom
- +44 20 7486 6700
- info@opinionhealth.com
- opinionhealth.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 24 hours
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I completed a survey for Opinion Health…
I completed a survey for Opinion Health with the clear understanding that payment for each completed phase would be made within 3–5 weeks, as stated by the company. Unfortunately, it has now been over 8 weeks (and counting) and I have still not received any payment.
I have contacted Opinion Health multiple times and keep being told to write to a staff member named Lily. I have done so repeatedly, yet none of my emails have received a response. This is extremely frustrating and unprofessional.
What makes this worse is that I am clearly not the only one affected. I have seen many other participants raising similar complaints across different social media platforms about delayed or missing payments. This suggests a systemic issue, not an isolated case.
Instead of repeatedly telling people to “email again,” Opinion Health should proactively review all emails from the past several weeks or months, identify participants who are owed payments, and settle these debts without further delay. Participants should not have to chase endlessly for money they legitimately earned.
If Lily is responsible for handling these matters, then there is a serious problem with communication and accountability. Ignoring emails while payments remain outstanding is unacceptable.
I strongly urge Opinion Health to:
Review all unpaid cases immediately
Respond to outstanding emails
Pay all participants who are overdue, including myself
Until this is resolved, I cannot recommend this company to others.

Reply from Opinion Health
Give it a shot!
Sometimes meeting the criteria can be a little exhausting, but if you have the time they are definitely worth working with. Fast and easy reimbursement and trustworthy.
Very good studies and good payments…
Very good studies and good payments would love to do more highly recommend
Great Experience
User-friendly, intuitive design and easy access. Things moved smoothly and efficiency, especially speed of receiving incentives.
Great experience & incentives!
I really enjoyed my interviews and would love to participate in more studies.
Timely and Nice!
Very accommodating with some technical issues. Very timely. Interviewers quite thorough, asking intelligent questions.
GREAT way to make extra money
This was a great company that made it easy and insightful to earn a little extra cash in some very difficult times. They were compassionate, beneficial and I truly felt that they were interested in what I had to say. If you ever have time and opportunity to work for or with them I totally recommend it
excellent eperience
I have done studies with this company. They pay quickly and are very professional as well as responsive.
Opinion Health was excellent to work…
Opinion Health was excellent to work with. The communication was clear and concise. The incentive was paid quickly. I would not hesitate to work with them in the future.
They chose me for an interview and they…
They chose me for an interview and they were really nice. It’s good to see someone researching my disease.
scam!
I have completed multiple studies over the last year or two and never recieved any of the paid compensation that was offered for said studies. E-mails to the company are dismissed as "wait until" a date in the future. That date passes, and they never pay out anything. They do keep sending relentless e-mails to make offers though. This is a scam.

Reply from Opinion Health
Overall good, room to improve
We had an issue with the initial appointment that was set up so had to reschedule. Then I had to keep emailing to receive my incentive. Overall, they have room to improve but the people were nice and I’m very happy they are researching PI. I would work with them again.
These guys are amazing
These guys are amazing. Love doing their surveys. They are very legit and i hope more ppl join them and trudt them. They are good on incentives as said very legit company
Unpaid
I completed Phase 5 of the VLN Cigarette survey in May and was told payment would be processed within 3–4 weeks. It is now well past that timeframe and I have still not been paid. I have contacted Opinion Health multiple times about this issue but have received no resolution. The person listed as my contact, Lily, has either not responded or replied in a way that was dismissive and unhelpful.

Reply from Opinion Health
Deeply Disappointed. No Payment After Completing the VLN Cigarettes Projectinful and frustrating…
I had a very painful and frustrating experience with Opinion Health during the VLN Cigarettes project. After completing my assigned phase (Phase 6), payment was never made. Despite reaching out multiple times, the response from the contact person, Lily, was either dismissive or unhelpful. Sometimes she wouldn’t respond at all, and other times she claimed to be on vacation while ignoring the issue entirely.
What’s even more upsetting is that this hasn’t only happened to me but my smoking Buddy who worked on the same project is also still waiting for payment, along with several others. It feels completely unfair to put in time and effort, meet all the requirements, and then be disregarded like this.
This whole experience has left me feeling disheartened and disrespected. Opinion Health needs to do better, treat your contributors with honesty and basic decency, and pay people for the work they’ve done. Check all the emails sent to Lily and make the payments she is not fit for the position.

Reply from Opinion Health
Good company to do business with and great customer support!
Opinion Health has been great to work with. Their so studies are health related and are very important. They always are very professional and super quick to respond to any issues or questions that I've had. I look forward to participating in more Opinion Health surveys and studies.
Opinion Health always sends me…
Opinion Health always sends me interesting and topical surveys in which I'm happy to participate. They also respond quickly via email if I have any real time questions about things like compensation.
Top class
Took part in a research excellent company professional treated very well .
Felt secure and really enjoyed the group got to chat and meet other people and got paid .
Thank you kindly
Zara
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