Opinion Health Reviews 

410
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

The experience was great..Everything went smoothly and exactly as expected. to..Communications went smoothly .I would absolutely participate an any other studies i would be invited to, , and would... See more

Rated 5 out of 5 stars

One of the best survey companies that I’ve ever had the pleasure of working with. Surveys are always easy to do mobile, friendly and computer friendly. And incentive payouts are easy and come right to... See more

Rated 5 out of 5 stars

No problems at all, survey was exactly was they said it would be and I received my incentive when they said I would. I was happy to forward on the survey to friends and family when they said they need... See more

Rated 1 out of 5 stars

I completed Phase 5 of the VLN Cigarette survey in May and was told payment would be processed within 3–4 weeks. It is now well past that timeframe and I have still not been paid. I have contacted Opi... See more

Company replied

Company details

  1. Market Researcher

Written by the company

Opinion Health is a healthcare research company based in London, UK. Every year, we engage with thousands of patients in low-prevalence disease areas across the globe. We bring together the patient voice and the healthcare professionals perspective.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

410 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(410)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I completed a survey for Opinion Health…

I completed a survey for Opinion Health with the clear understanding that payment for each completed phase would be made within 3–5 weeks, as stated by the company. Unfortunately, it has now been over 8 weeks (and counting) and I have still not received any payment.
I have contacted Opinion Health multiple times and keep being told to write to a staff member named Lily. I have done so repeatedly, yet none of my emails have received a response. This is extremely frustrating and unprofessional.
What makes this worse is that I am clearly not the only one affected. I have seen many other participants raising similar complaints across different social media platforms about delayed or missing payments. This suggests a systemic issue, not an isolated case.
Instead of repeatedly telling people to “email again,” Opinion Health should proactively review all emails from the past several weeks or months, identify participants who are owed payments, and settle these debts without further delay. Participants should not have to chase endlessly for money they legitimately earned.
If Lily is responsible for handling these matters, then there is a serious problem with communication and accountability. Ignoring emails while payments remain outstanding is unacceptable.
I strongly urge Opinion Health to:

Review all unpaid cases immediately
Respond to outstanding emails
Pay all participants who are overdue, including myself

Until this is resolved, I cannot recommend this company to others.

December 21, 2025
Unprompted review
Opinion Health logo

Reply from Opinion Health

we sent a request for information but we did not get any reply. can you email us at info@opinionhealth.com so we can further check your case?

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Rated 4 out of 5 stars

Give it a shot!

Sometimes meeting the criteria can be a little exhausting, but if you have the time they are definitely worth working with. Fast and easy reimbursement and trustworthy.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

User-friendly, intuitive design and easy access. Things moved smoothly and efficiency, especially speed of receiving incentives.

December 10, 2025
Unprompted review
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Rated 5 out of 5 stars

GREAT way to make extra money

This was a great company that made it easy and insightful to earn a little extra cash in some very difficult times. They were compassionate, beneficial and I truly felt that they were interested in what I had to say. If you ever have time and opportunity to work for or with them I totally recommend it

December 5, 2025
Unprompted review
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Rated 1 out of 5 stars

scam!

I have completed multiple studies over the last year or two and never recieved any of the paid compensation that was offered for said studies. E-mails to the company are dismissed as "wait until" a date in the future. That date passes, and they never pay out anything. They do keep sending relentless e-mails to make offers though. This is a scam.

December 4, 2025
Unprompted review
Opinion Health logo

Reply from Opinion Health

Hi Jeremy, we have sent a request information to understand which studies you are referring to. We process thousands of incentives on a global level across different projects and at times, we need more time than you would like to process them all. We simply ask for a bit of patience and cooperation from all of you.

Rated 4 out of 5 stars

Overall good, room to improve

We had an issue with the initial appointment that was set up so had to reschedule. Then I had to keep emailing to receive my incentive. Overall, they have room to improve but the people were nice and I’m very happy they are researching PI. I would work with them again.

October 10, 2025
Unprompted review
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Rated 1 out of 5 stars

Unpaid

I completed Phase 5 of the VLN Cigarette survey in May and was told payment would be processed within 3–4 weeks. It is now well past that timeframe and I have still not been paid. I have contacted Opinion Health multiple times about this issue but have received no resolution. The person listed as my contact, Lily, has either not responded or replied in a way that was dismissive and unhelpful.

October 19, 2025
Unprompted review
Opinion Health logo

Reply from Opinion Health

Hi Please check your email as i have responded to you showing the dates your incentives had been paid. Appreciate if you can reply to info@opinionhealth.com regarding this matter. Thanks.

Rated 1 out of 5 stars

Deeply Disappointed. No Payment After Completing the VLN Cigarettes Projectinful and frustrating…

I had a very painful and frustrating experience with Opinion Health during the VLN Cigarettes project. After completing my assigned phase (Phase 6), payment was never made. Despite reaching out multiple times, the response from the contact person, Lily, was either dismissive or unhelpful. Sometimes she wouldn’t respond at all, and other times she claimed to be on vacation while ignoring the issue entirely.

What’s even more upsetting is that this hasn’t only happened to me but my smoking Buddy who worked on the same project is also still waiting for payment, along with several others. It feels completely unfair to put in time and effort, meet all the requirements, and then be disregarded like this.

This whole experience has left me feeling disheartened and disrespected. Opinion Health needs to do better, treat your contributors with honesty and basic decency, and pay people for the work they’ve done. Check all the emails sent to Lily and make the payments she is not fit for the position.

July 31, 2025
Unprompted review
Opinion Health logo

Reply from Opinion Health

Hi Thank you very much for your review. I have checked the inbox and the only emails i had from you was for another project which was resolved. Appreciate if you can write to me via info@opinionhealth.com to resolve this query. Thanks.

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Rated 5 out of 5 stars

Opinion Health always sends me…

Opinion Health always sends me interesting and topical surveys in which I'm happy to participate. They also respond quickly via email if I have any real time questions about things like compensation.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Top class

Took part in a research excellent company professional treated very well .
Felt secure and really enjoyed the group got to chat and meet other people and got paid .
Thank you kindly
Zara

August 8, 2025
Unprompted review

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