Oponeo Reviews 8,085

1 tire was the wrong tire, from both i did not get a notification where the tires were. 1 was delivered but i was bot informed where. The other could not be delivered at my house (even after 3 phonecalls with 1 hour waiting and the promise it would be delivered) and had to pick up 50 km from my house. Never again

And i see your reaction, i really waited on long time on the phone many times. well everything just went wrong, and to know oponeo does not even have tires they only arrange sending it, so even that was bad.

I ordered 4 AllSeason tires, and Oponeo sent me summer tiers instead.
I needed tires urgently since I had a long trip ahead, and I had to change tires immediately. Oponeo, instead of arranging a new delivery, suggested I buy new tires from someone else or wait until they come and pick up the tires first, then, they can send new tires.
They were not accountable for their mistake!

product is as ordered, information was appropriate to plan tires mounting terms

Thanks for fast,quality, price and fresh tires

Ordered new tires April 2023, tires came well packed and brand new (production date 01/23).

Good service, have ordered more times from oponeo, surprisingly good delivery time as well

Super fast delivery! :)
Ordered on Saturday,
processed on Sunday,
sent on Monday from Poland
and delivered to the Netherlands on Wednesday!

Received tires produced end of March (1123), so only 1 month old! :)

Highly recommended :)

All goes perfect, good prices for tires. Export goes from poland to the Netherlands all wend good and fast.

Next set of tires will be ordered here

The courier delivered 2 out of 4 tires - had to wait 2 days for the other 2 and also had to reschedule the mounting for other day.
Customer support is VERY BAD!
What seemed suspicious to the delivery was the tires were wrapped in a very poor plasting and the EU tyre labelling was not there on the tires!!!
I sent an email about this to the email: reclamatie @ oponeo. nl . Unfortunatelly not even today I did not received a response about it...
Very poor customer support! I will NEVER order for them again! I do not recommend!

*Reply to Response on 03/04/2023
I have never received an email back from you or at least a response/reply to the email I sent you. I would have been MORE THAN HAPPY to send you pictures with the package and lack of EU label. How can a EU label be missing when the wrapping was OVER the tyres? Also, I asked from you a confirmation from the team that what I received is original, fact that can make me feel safer on the streets - still no response.

It is VERY funny that you take time here, on TrustPilot to argue with customers, however you do not respond to a simple email or contact the person by phone or sms...
As I said in my original review, VERY BAD customer support!
A piece of advice:
Stop arguing with people here and do not try to put all the blame on them - sometimes you are also to blame!
Instead help them and try to reach them to solve the problem!

Site ervaring en levering was perfect. Alleen beter checken of er geen verkeerde moeren tussen zitten. 1 was te groot en 1 verkeerde draad.

Very kind and helpful people at this garage. Thanks a lot

I bought Goodyear tyres. Fast service. Kindly driver from DPD. Highly recommend.

the tires arrived on time nicely packed. The courier was brought by a nice guy to the door 🙂💪

Very happy with their service. Bought a Michelin Scorcher 31 tyre for my motorcycle and it came virtually brand new, 2422 DOT. I chose the 48h delivery and it was respected. The tyre came the 2nd day after ordering, exactly as advertised.

The only thing they could have done better was the packaging which left more to be wanted. About 50% of the tyre was exposed and the packaging was ripped.

Otherwise no complaints.

I had a spot-on delivery so cannot speak for the support procedure.
However, the wheels were nicely packaged and shipped within a working day.
Ordered on Wednesday and arrived Friday.
Good mail thread during the process.