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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the company's service and customer support, describing it as unresponsive, unhelpful, and difficult to access. People frequently encountered issues with their devices, including poor quality, glitches, and problems with basic functionalities like the camera and battery life. Conversely, a small portion of people felt satisfied with their purchases, highlighting aspects like good camera quality, long-lasting battery, and overall performance. Some also praised the innovative design and advanced features of certain models, finding them to be a significant improvement over other brands.

What people talk about most

Product

Users describe ambiguous interactions with product. Many reviewers express significant dissatisfaction,... See more

Quality

Customers had ambiguous experiences with quality. While some reviewers praised the quality, highlighting... See more

Service

Reviewers highlight negative aspects of service, with many describing it as "awful" and "horrible." Customers... See more

Customer service

Clients share negative opinions on customer service, with many describing it as "rubbish" or "non-existent."... See more

User experience

Reviewers mention negative feedback about user experience, with many finding the ColorOS difficult to use.... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Quite a bad phone, a bad camera, constantly glitches. And it’s unclear what he does, how he does it with this company Google. He turns everything upside down, puts it up as he wants, deletes photos hi... See more

Rated 2 out of 5 stars

Wish I'd read these reviews before I got this oppo.. worse phone ever, doesn't do little things that other android phones do. The video is useless at night, fuzzy. Battery life is nothing to write... See more

Rated 2 out of 5 stars

Very disappointed that the company will not let me purchase a new lens for my OPPO A18 phone They tell me to send my phone to them. Which is impossible when you live 450 km from the nearest serv... See more

Rated 2 out of 5 stars

Got myself an Oppo A 57s , and i hate it ..typing is disaster , one bit off and the window closes down , i’m going back to Samsung .


Company details

  1. Electronics Company

Information provided by various external sources

Guangdong OPPO Mobile Telecommunications Corp., Ltd, commonly referred to as OPPO, is a Chinese consumer electronics and mobile communications company headquartered in Dongguan, Guangdong, in China, and known for its smartphones, Blu-ray players and ot...


Contact info

2.0

Poor

TrustScore 2 out of 5

983 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Worst customer care service.

Worst customer care service.
Always fighting with all customers.
They are not analysing the instrument. They themselves deciding and telling some stories.

I have submitted a handset for display issue.
No checking simply telling due to damage display.
Particular place not even single scratch on mobile.

Their attitude is only omit the warrenty.

Regards
John Wilson
Chennai
+919444901872

July 7, 2023
Unprompted review
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Rated 1 out of 5 stars

I have a brand new oppo phone bought…

I have a brand new oppo phone bought from Vodacom that freezes all the time and is thus unusable ..The customer care that's provided is also none existent ,despite multiple calls and multiple promises I'm yet to hear from them. Be weary!!!! Don't BUY THIS RUBBISH!

July 4, 2023
Unprompted review
Rated 5 out of 5 stars

I have had a few oppos and loved…

I have had a few oppos and loved everyone of them.
Mine is older version and has a dual sim great for business and private calls on the same phone.
256GB plus I have the option to double it.
Never had any problems with the phone ever.
Downloads are super fast.

June 30, 2023
Unprompted review
Rated 1 out of 5 stars

I WILL NEVER BUY OPPO PRODUCT AGAIN.

I went on curry's PC world on 28th for a pre order of OPPO FIND N. I sold all my apple devices to give a try on this new fold world. During the process the sales man, did a random IMEI because of pre order they didn't have the box of phone in hands.
I choose to do the pre order because of the OPPO earbuds that was given as part of the deal, and this becomes the nightmare in my life with OPPO.
I waited the release day and more 14 days to pick up the device in Curry's. The first thing a did at home as fill up the form and send the invoice to claim the oppo earbuds pro. However the invoice was with the autogenerated IMEI from currys. I have send pictures from the box, receipt, phone. Went back to to currys and collect a document showing the IMEI and the DEVICE IMEI correct. In the end I exchanged 15 emails with OPPO support that told was processing and soon they had in stoke will delivered to me. Today is 29th/06 and still nothing was send. They always said to waiting for a manual process, nothing was done.

February 28, 2023
Unprompted review
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Rated 1 out of 5 stars

SUMMARY

SUMMARY
Its the worst smartphone that have ever seen. idk about others but from my experience and anaysis of OPPO A83(2018) phone made sick. literally,i am not joking,i was like how can spent my entire life with this product when i cant even handle for one hour.

PROBLEM
1. There isnt any shortcut bar(wifi,bluetooth,etc.)
2.i cannot even access to any setting config until i
put given code there .its utterly annoying.
3. it has a lot of heating issues.
4.I saw the OS verison in setting and its way too old.

CONCLUSION
In the end, i want to say please fix these issues. i would really appreciate if did it. phones are really important to this and these products can absolutely ruin your reputation and even depreciate your clients. i would kindly wait for your reply. thank you oppo.

YOUR CUSTOMER.

May 24, 2023
Unprompted review
Rated 1 out of 5 stars

Appalling heap of rubbish

Appalling heap of rubbish. Oppo was pushed by the EE sales person as a good alternative to Samsung. Straight off the functionality wasn't as good. After a couple of weeks the gps stopped working properly so all navigation apps, ordnance survey etc became useless. Now wifi won't connect, so no email and WhatsApp won't work. I have just put the sim back in my 4 year old Samsung which is working perfectly. I'll have to try to move files and pictures by cable because the oppo won't do anything. I am tempted to ditch EE with my next contract as I can't trust their advice.

June 18, 2023
Unprompted review
Rated 1 out of 5 stars

TERRIBLE phone

I have never liked my Oppo phone since I got it 18 months ago (I stupidly accepted the EE salesperson's advice). Unfortunately I'm stuck with it until the contract ends in 6 months. But it's just got even worse as they've recently updated it. I'm not techy at all, I just want my phone to work and now it's got more complicated to move from one page to another. I can't have more than one app open at a time & it's really difficult moving between web pages. It's really clunky and I'm spending a great deal more time trying to swipe (most unsuccessfully) from page to page.

June 9, 2023
Unprompted review
Rated 1 out of 5 stars

I sent my phone for repair to oppo SBE…

I sent my phone for repair to oppo SBE and never got it back they told me they will inform me when send back after repair was never told that phone has been sent and not received as well. Royal mail says they have delivered it but thats not true as well. Contacted oppo customer service and they told me an investigation is underway and after 4 months they told me that they cant do anything now. So worst customer service, worst repair service and worst devices as well.

June 8, 2023
Unprompted review
OPPO logo

Reply from OPPO

Hi Kashif,

First and foremost, we are very sorry to hear that the returned device has not been found.

We are aware that you are currently in touch with our customer service team regarding this matter. After speaking with the relevant departments, we can confirm that the courier (Royal Mail) has confirmed the parcel was delivered and signed for with GPS co-ordinates available on the tracking. If you do not have the tracking information, please do let our customer service team know and this can be provided to you.

In all cases, when a quotation is not accepted the device is returned immediately and all repairs can be tracked at any time via the website where the repair booking is made.

A member of our customer service team will be back in touch with you soon to discuss further.

Thank you.

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Rated 1 out of 5 stars

Worst phone I have ever had

Worst phone I have ever had, glitches constantly and now the battery after 1 year is going from fully charged to 1% with minimal use in under 24 hours
Will never have an oppo again

June 8, 2023
Unprompted review
Rated 1 out of 5 stars

OPPO......Nope

When I got my OPPO, it was sold as a leading
new manufacturer with very promising tech. Well, that was the only thing great about the phone, the sales pitch.
The phone had an AI system of its own, turning off features, changing security settings, dropping calls and making calls, and even deleting apps. The screen lock was about as much use as a chocolate fire guard. All I can say is that I have had nothing but frustration with the phone and can't wait till the contract is up to get rid of it. In fact, when I do get rid of it, I wouldn't give it away to charity, I am not that cruel.

May 31, 2023
Unprompted review
Rated 1 out of 5 stars

DONT BUY OPPO ECO BUDS

I AM STRONGLY RECOMMENDING TO THE PEOPLE WHO ARE READING THIS REVIEW THAT PLEASE DON'T BUY THE OPPO ENCO BUDS

I AM USING OPPO ENCO BUDS FROM LAST 4 MONTHS AND MY EXPERINCE WITH THE BUDS IS AS WROST AS I CAN'T EXPLAIN ALL OF YOU.
ONE OF THE BUDS STOP WORKING AUTOMATICALLY.
I HAVE RESET THE BUDS 100 OF TIMES BUT MY PROBLEM IS NOT RESOLVED.
THANK YOU OPPO FOR FRUSTATING ME TO THE EXTREME OF YOUR POTENTIAL.

June 3, 2023
Unprompted review
Rated 1 out of 5 stars

Junk

Junk, don't buy it. Can't even install my phone, it keeps crashing. Customer service is not reachable on chat or phone
Worst phone company I have ever experianced

June 2, 2023
Unprompted review
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Rated 1 out of 5 stars

Poor handsets

Poor handsets. Doesn't pick up any internet or services whilst roaming the EU or UK. Only good thing is the battery. Worst phone I've ever bought.
Salesman in eir told me they're as good as Samsung.
Trust me.... They're not.

May 24, 2023
Unprompted review
Rated 1 out of 5 stars

I bought a new device reno 7a on…

I bought a new device reno 7a on amazon, but it was from yahoo.jp yes free, on the second day of use it fell and broke the inside of the lcd.
I sent the device to oppo japan, they returned it without fixing it, saying that they would have to take it to yahoo, yahoo said that they only fix it for people with an active contract, in short, it was trash, because they don't sell spare parts for japanese models . I'm going back to using xiaomi.

April 2, 2023
Unprompted review
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Rated 1 out of 5 stars

HUGELY dissappointed with my OPPO RENO…

HUGELY dissappointed with my OPPO RENO PRO phone, had since November last year. Recommended by a wee boy in Currys, never again. It has a screen that looks like it is 10 years old, despite being 'in a case' since new, the glass scratches SO easily. The camera is a HUGEE let down too, the zoon isn't worth using due to softness of image, but MUCH WORSE, it frequently drops 4G and less so that mobile data can't be used. This is despite sitting right next to someone on the same network with a HUAWEI that can still get mobile data. Turn off and on again and 4G comes back all for about 10 seconds. The phone is slower than when bought 5 months ago, the OS is just rubbish. NEVER again, my last phone (a HUAWEI) was light years ahead of this one.

November 30, 2022
Unprompted review

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