Optama Reviews 

All staff connected to my job, be it office or tradesmen were very professional and supportive of me throughout my experience.
The work was completed over two days putting in storage heaters and solar panels and all that goes with them.
I have mobility issues and was anxious about cleaning up a mess but the tradesmen left none, hoovering and clearing rubbish as the went. What a relief.
I had a slight issue with a heater and when I phoned about it, they were out in less than 24hrs - turned out I had misunderstood the instructions.
I would highly recommend OPTIMA to anyone, professional, supportive, and work to high standards. Thank you one and all with whom I interacted.

First class service
Got everything taken care of
No complaints

Very good service, communication and follow up

Optama have been the best company I've ever had the pleasure of working with.
They done everything so effectively and made the whole process incredibly easy. They went above and beyond on every aspect of the work.
I 100% recommend them to everyone.

From start to finish I can't fault this company,from the first call with the girls in the office they were very helpful to the survey again lots of advice given to the trades coming to fit the new heating system and solar panels the plumbers were excellent also answering my questions as they carried out there work the electricians also were very helpful explaining what they were doing to the joiners all excellent trades men I would recommend them and to add Icing to the company even when an error code came up one call to the office and a plumber was out to fix it and the following day the girls from the office phoned to see everything was ok in my view and excellent company well done to all there staff

Great service from start to finish
John and David done a great job
And after care was fantastic
Would highly recommend optima
I have past there number on already
M Urquhart

Reliable company who do what they say they will and stick to timeframes given.

We had Optama install a heat pump, radiators, solar panels and room in roof insulation as part of the ECO4 scheme. Optama were efficient and easy to deal with and everyone they sent up was professional and friendly. I can’t fault the work they did. We live in a large, old house about two hours northwest of Inverness so the installation wasn’t straightforward. But Optama dealt with everything that came up as well as I could have hoped. I’d highly recommend them.

The guys at Optama were friendly and helpful… easy to contact and very knowledgeable. They were highly efficient from the application through to completion. The install was exactly the same… the guys were friendly and very professional and kept us in the loop at every stage. Couldn’t have been more lucky to have found them! 😊

My partner approached me about this scheme Feb 2023, we didn’t have any gas, we live in a rural area and have a small child.
We live in an older house which was costing us around £250 - £300 per month to keep warm… well only parts of the house.
We also bought monthly gas for a heater we’d used for the kitchen. Overall, we loved our house but it was very hard come winter. And costing a lot of money!

When optama came and told us what they could do… I couldn’t believe it. I was very sceptical as well these things don’t normally work out for hard working
individuals like us - right?!

We’ve now had our heat pump for nearly 2 years, and I couldn’t be happier.
1) our whole house is warm and we put the heating on a lot!
2) our monthly bill is now around £140 (if we average it out)
3) we’ve got nice looking radiators that work and even dry our clothes!
(You can’t put clothes on electric radiators) so this was a massive benefit.

I’ve read a lot of reviews about heat pumps not doing what they say, but I couldn’t disagree anymore! It’s done exactly what it’s meant to do and saves us a lot of money.

It’s not only saved us a lot of money but it’s provided us a better quality of life as there nothing worse than being cold - especially in Scotland over winter.

We’ve had once issue with our pump which actually wasn’t an issue. Optama came out the same day and fixed it.

I’m really really happy we found them!

Thank you, Optama

Optama intalled new heating, insulation and solar, the office team were helpful, friendly and kept me up to date throughout the whole process and responded quickly to any questions. The install teams were clean and quick, with the works completed in a couple of days. Very efficient, fast and easy from start to finish.

Great service , was fast and reliable, all workmen were professional and explained everything well to me . Heating works amazing and the solar panels look great . Got this granted by the government funding and I’m very grateful for it, thanks optama

I was most impressed with their professionalism and project management. All of the work agreed happened on time and up to the highest standards. I was apprehensive they could deliver but they did on all fronts. I can highly recommend from my experience.

Re: hybrid air-source heat pump. Steven Canning, Director of Optama, is highly knowledgeable and provided informed advice throughout. Staff at Optama did not try to hard-sell, or to mislead about potential energy bill savings. Steven made every effort to accommodate our wishes about location of the pump and explored with the manufacturers what was feasible. When EST introduced additional grant clarifications, Steven and his team worked to ensure our proposed system was compatible before proceeding. Jonathan Gallacher, Renewables Co-Ordinator, was efficient and helpful in supervising the works. He had post-installation snags dealt with efficiently and liaised with Worcester-Bosch to sort out issues with the unit programme. The Optama on-site engineer (John), was hard working and considerate and did an amazing job scrambling beneath our floor boards to install the pipework.
We found Optama an effective organisation, with knowledgeable, helpful staff that provide sound and honest advice.

Friendly, efficient service, thanks

"Optama Renewables was established back in 2020 with a vision of providing excellent customer service" (Optama website)
Sadly, this is not proving to be the case. I had a full heat pump and solar panel system installed in Jan/Feb this year. The installation was trouble free and I gave a 5 star review saying so. Alas, the Nest thermostat/controller has now failed and Optama's response is rather weak. They report they cannot get an engineer to me until 20 Dec - 2 weeks from today.
It appears this is another company long on customer care claims but short on delivery when tested.

A whole team working great together. We were impressed from the initial consultation to the final dismantling of the scaffolding a couple of days after our solar panels were fitted. Optama's efficiency and customer care, communication and after service heartily recommended. And at an excellent cost as well.

Optama are full of promises they can't deliver. While they were speedy in the process of Installing the heat pump everything else has been shocking. The customer service I have recieved since has been a joke. The heat pump was installed in June and I am still waiting on them sorting issues. There is no communication and I have to chase them for answers. Times I have sat in the house for an appointment and no one turns up finally get someone on the phone to be told "oh they were off sick or went home'. I wish I had went with a different company from the beginning!

The whole experience was seamless from start to finish and I can wholeheartedly recommend this company. The workmen which dealt with each section were friendly yet professional and very experienced taking time to explain exactly what they were doing and did not leave until they were sure we were satisfied with what had been done. The one hiccup we had was dealt with timeously. Excellent service from knowledgeable professionals.

We never knew that we'd qualify for the ECO4 funding - we're tenants and have used expensive LPG for years in our little cottage.
Everyone we've dealt with at Optama - initial visit, site survey, Insulations, ASHP installation, Solar team, and the folk in the office - have been friendly, helpful and efficient.
It's early days to see how much more efficient the new system is, but the house is lovely and warm with the new radiators.