Optical King Reviews 

1,206
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 148 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the glasses and frames, often noting they are offered at very reasonable prices compared to other retailers. Many reviewers highlight the straightforward ordering process and appreciate the timely and often fast delivery of their purchases. People are very satisfied with their purchases, frequently planning to order again due to the great value and product selection. However, some customers also noted issues with delivery, including longer than expected wait times, items arriving broken, or incorrect orders. A few other people also felt that the product quality was sometimes lacking, with frames breaking or screws coming loose shortly after purchase.

What people talk about most

Product

Customers consistently note positive experiences with product, expressing satisfaction with their sunglasses... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick, efficient, and fast... See more

Price

Users describe positive interactions with price, with many reviewers consistently highlighting the great and... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with their new... See more

Order

Consumers find the ordering process to be positive, with many praising the ease of online selection,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great quality comfortable lightweight glasses. Excellent price. No hard case but fabric pouch and glass cleaning cloth provided. Delivery was almost 14 working days which is within their stated time... See more

Rated 5 out of 5 stars

Good frames at very reasonable prices. Ships from UK so in a pinch when lost glasses was able to replace using my prescription within about 10 days. Only bought very budget frames on this occasions an... See more

Rated 5 out of 5 stars

Received my first order of prescription glasses yesterday and i was extremely happy with my purchase. First of all the prices from Optical king was the best on the market offered and the quality o... See more

Rated 5 out of 5 stars

Superb quality glasses at a fraction of the price of other optical specialists. Well pleased with the lenses, the only thing that stops me ordering more is the horrific cost of postage as they are cla... See more


Company details

  1. Glasses Store
  2. Sunglasses Store

Written by the company

Find your perfect pair of glasses with free lenses starting from £5! Shop hundreds of frames online FREE Single Vision Lenses✔️ 12 Month Guarantee✔️ 30 day Returns✔️ FREE UK delivery✔️


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(1,206)

140 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible service

Made a order for some Burberry Sunglasses. Everything was going OK untill dispatch. I used next day delivery at check out at a cost of 6.99. 3 days on and all the tracking says is "awaiting item from sender" so first I want my refund for my next day delivery 6.99 and where are my Sunglasses cause royal mail haven't received them????still no reply to my emails and message on here. The contact number i tried to ring just says we are closed even the the recorded message says lines are open 9am till 5pm monday to friday but when u ring its say we are currently closed. Terrible customer service. I want to know where my sunglasses are and i want a refund for my next day delivery charge thats now turned into 5 days. Contacted Customer services again and they refused to refund my 6.99 next day delivery charge. Shambles of a a company aviod. Took 5 days to arrive.

April 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Quick and easy to use site!

Quick and easy to use site!
I initially had some payment issues, but this turned out to be related to my bank rather than the website itself. I contacted Optical King's support team, and they responded promptly, helping me understand and resolve the issue. Very impressed with the service!

March 31, 2025
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Rated 1 out of 5 stars

I bought sunglasses as a christmas gift…

I bought sunglasses as a christmas gift (early December). They sent me a link that wasn’t the correct one as it was sent abroad and therefore never got notification for the parcel, and ended up missing the delivery date. The email interaction was positive, always answering in a polite way and seemed very helpful. However, it has been 4 months since the purchase and I never received the order or refund even though 2 months ago they agreed on that. On top of it, nobody answers the phone. Terrible experience

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

After a problem with my original order…

After a problem with my original order I contacted customer services and I was replied to you and the problem was resolved. I will always order from you as I have done several times in the past.
Thank you for the sunglasses for a fraction of the price from other stores.

March 20, 2025
Unprompted review
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