Opticron Reviews 

686
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptional quality of the products, noting that binoculars, adapters, and various other outdoor equipment perform wonderfully and truly exceed expectations. Additionally, buyers are extremely pleased with the prompt shipping services, secure packaging, and the very user-friendly website, making online ordering completely smooth and straightforward. However, some customers also noted minor drawbacks concerning specific small accessories included with their online purchases. Several reviewers mentioned that certain lens covers felt rather basic, were slightly loose in their snug fit, or did not always match the original parts.

What people talk about most

Product

People report high satisfaction with the product, expressing delight over the smashing version and fast... See more

Delivery service

Consumers find delivery service to be positive, frequently highlighting exceptionally fast shipping times and... See more

Quality

Reviewers highlight positive aspects of quality, noting that the equipment is well-made, performs... See more

Service

Users describe positive interactions with service, highlighting quick responses and helpful support when... See more

Website

Reviewers mention positive feedback about website navigation, noting that it is easy to access information,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The objective lens covers for my old binoculars fit perfectly. Much more convenient than the old unattached covers-wish I'd got some years ago! Sizing is correct and they look nice & robust. Very wel... See more

Rated 5 out of 5 stars

Opticron Service and repairs were excellent. Our binoculars came back like new. Quick, efficient and very helpful. Probably the best service we have had. We've been using Opticron binoculars for abou... See more

Rated 5 out of 5 stars

I have a pair of Opticron binoculars which needed repair. I contacted the company's service department and they were very helpful from start to finish. They have done a great job on them & even reduc... See more

Rated 5 out of 5 stars

Lost one of the eye pieces on my binoculars - rang Opticron and went through to the department that deals with spares - spoke to someone straight away and he was brilliant - sending spare out in post.... See more


Company details

  1. Binoculars Store

Written by the company

Opticron has been supplying binoculars, scopes and other optical products for birdwatchers and other wildlife enthusiasts for more than 50 years. It prides itself on offering a value for money product backed with industry-leading pre- and post-sales support. Products are designed and engineered in partnership with a small number of Japan’s elite optical manufacturers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

686 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(686)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have a 30 year old pair of Opticron…

I have a 30 year old pair of Opticron High Resolution 10x42 Binoculars. The right eye piece used for eye adjustment was totally loose and I thought it would have to be repaced. On ringing Opticron's Service department I was given advice on the phone how to do the job myself for free. They are now back in full working order. Great service for 30 years

March 22, 2024
Unprompted review
Advertisement
Advertisement
Rated 2 out of 5 stars

I was sent the wrong product (binocular…

I was sent the wrong product (binocular harness connector set), despite having had a prior detailed conversation with customer support person about the connector set compati le with my Opticron harness. This resulted in having to pay for the return of product in exchange for the correct one. Disappointingly, Opticron made an error in swapping the product and sent me the same (wrong) connector set again. Result: a lot of hassle for me to get the right product.

February 9, 2024
Rated 2 out of 5 stars

Opticron Explorer Binoculars (NOT AGAIN)

Bought a pair of binoculars Explorer as when researched came to the conclusion they were perfect for my means.
Over the years, the outer rubber has decade and fallen away. Contacted Optician as was under the impression of a long guarantee, between 10 and 30 years.
Opticron said they were sorry and that they now no longer carry spares for these and they were out of date by 10 years. Was offered £49 off a new pair.

For what I paid for these binoculars I will be looking elsewhere. I have an old pair of binoculars belonging to my grandfather who served in the ww2 and they are still fully functional

February 16, 2024
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

Easy to order and arrved promptly.

Easy to order and arrived promptly next day.
Item (binocular case) was exactly as advertised and expected.
One caution - check the size you really need. Even though binoculars (not Opticron) are 42mm I ordered the case for 50mm as my binocular strap is very well padded so I needed more room. (If I had been buying a new case for my Opticron binoculars then the 42mm would have fitted well.) Dimentions are on website. Well pleased with my order.

January 31, 2024
Rated 5 out of 5 stars

I received very helpful advice

I received very helpful advice from the service department.
I managed to fix one of the issues following their guidance and ordered a part from the website for my second issue. The part arrived promptly and was reasonably priced.
Great service all round and my equipment is back in pristine condition. 😊🦆🐦🦩

January 31, 2024
Rated 5 out of 5 stars

rain guard

Ordered rain guard which arrived quickly. It was the wrong size (my error) and they agreed to swap for the correct one. This was dispatched in a timely way. Really professional and knowledgeable service.

January 20, 2024
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look