Needs better magnet to hold the larger bottle
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
OptiiForce creates premium gym gear designed to remove distractions and protect training focus. We are committed to continuously improving product quality through ongoing testing and customer feedback
Contact info
216 Gerrard Street East, M5A 2E6, Toronto, Canada
- 4167689307
- Info@optiiforce.com
- optiiforce.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 28% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The quality is unmatched
The quality is unmatched! People ask all the time where I got it!!
Excellent quality
Excellent quality, both the bag and the thermos bottle, and the magnet holds even when the bag is full and the large bottle is full of liquid. Very good and I've already recommended it to several friends.
My fav gym bottle now
It’s the best way to use in the gym and wherever I go . Especially the phone holder and the mini bags I could put my stuff and organise it . Would recommended to buy.
very good product!
Gymbag with magnet is awesome product
Gymbag with magnet is awesome product. Use it every time
The Quality of bag is average
The Quality of bag is average. I would rate it as amazing, also once you have a bottle with water, it doesn't hold on to the gym equipment, in other words the magnet isn't that strong.
The bag is functional and is handy for sure.
It’s a really good bag actually
It’s a really good bag actually, magnet is pretty good. Holds well as long as you don’t have a massive water bottle in it.
Hi team
Hi team. It's a wonderful product. Just an observation, when using the bag while riding bicycle. Strap is bit shorter.
Mag safe water bottle doesnt hold and customer service is non existent.
We ordered the magnetic bag and the mag safe water bottle. The bag is perfect and holds securely. The mag safe water bottle doesnt hold an iphone at all. We even took off the case and tried and it didn't work. I contacted support to return the water bottle and when I explained for the 2nd time that the water bottle won't hold a phone they went radio silent.
Not as Advertised
As many others have stated, the items that were received were not as advertised. The color of the items received was off for the bag (I chose the alloy pink color), and it did not have the logo, which is clearly visible, on the pictures of the website. The bottle I ordered also came in a box with a different company name. No where in the package was the name of the company. When I emailed to ask about returning the items, they were happy to accept the return as long as I paid the return fee, which is unacceptable considering that the reason for the return is false advertising of what I was receiving. I told them that I don't think I should have to pay for this and listed the reasons again, just to be told that I was the one that picked the logo-less options, which is a lie since there were no "logo-less" option on their site or during checkout. Throughout the process, while they were responsive, they kept lying and said it was my fault that I chose the incorrect items. As a warning, in their FAQs they also said that for any returns to email them, but if you do need to return an item then you need to pay for these expenses for it yourself. When I tried to take it to my credit card company, they unfortunately did not accept my claim and I was out the money. It is really upsetting since I was honestly looking forward to receiving these items.
Team was attentive about the shipping…
Team was attentive about the shipping and made sure they held my hand through the international shipping process. Was responsive and made sure they were there to help during troubleshooting even when it was my fault. Great professionalism.
Product is just as described and works fantastic. Thank you.
The product is still raw
I ordered the magnetic bag. The delivery took a while, but I got the product and the fabric and stitches are pretty neat. However the magnets got ripped off after a month of usage. The magnets are just glued onto the fabric from the inside, there are no "pockets" to hold them in place, so now they got attached to each other into one big clump and the bag is effectively useless
Very poor customer experience …Delivery took at least two weeks which…
Delivery took at least two weeks which was too long in my opinion. Upon receipt of the product I realize it’s not going to work for me and I immediately emailed the company request requesting a refund. That was 2.5 days ago and I have not heard back. I messaged them over Instagram today and have not heard back. I do not recommend this company or product based on my experience
Scam company
Scam company. Optiiforce has a nifty little scam they're running: false advertising (the magnetic bottles don't work as advertised, not even close), followed by no negative reviews allowed on their website (as well as fake positive reviews), a vague refund policy that they never honor, and then when you initiate a chargeback, they give you a fake shipping address that costs nearly $100 to send bottles back to, only for them to be returned to sender. This keeps you in limbo with the credit card companies and keeps you busy and occupied with the fake return process. Stay far, far away from these scammers.
⭐ Really good customer service and great handling of my order
Although my first order took a little longer than expected, I received a really nice message from customer service. The company is new and things are still getting their bearings, but I experienced honest and good service. They even offered me the newest model instead, which I think was a really good solution.
Since then, my order has been handled professionally, and I have now received my new gear. I am really looking forward to using it and spending many good hours in the gym.
If only I could train in peace – right now I spend a lot of time answering where I bought it 🫣
Optiiforce is basically a scam
Optiiforce is basically a scam. I accidentally placed a double order and reached out to cancel within minutes. They didnt email me back or even reply until I put a hold on my credit card. The bag from the original order zipper broke before I even used it... it was literally the first time I tried to zip and unzip it. Customer Service was horrible would only pay for the return if I took the hold off of my credit card, which means I'd take the risk of hoping they actually refund me. They don't let you cancel orders, you can get a refund if you pay for return shipping to ship it back to them. Super poorly made. Couldn't be more disappointed.
Horrible
There has been no contact from customer service. I was informed that they were working on a solution, but after that I did not receive any response to my emails or other attempts to get in touch.
Poor quality
Poor quality. Beware: they don’t provide a return label and will argue about “how to fix” the product instead of accepting a return. It took 5 emails just to get the return address. I paid $40 to ship it back.. to Canada. There were failed delivery attempts, and now, a month later, I’m disputing the charge with my bank. Horrible customer service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








