The team was professional, responsive, and incredibly supportive. They explained everything clearly, kept me updated throughout the process. Thank you.
Company replied
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See what reviewers are saying
Natalie, Nafeesa and Amanda provided great service without any major issues. All replied within the timescales, provided good updates and dealt with changes in circumstances efficiently. Compared to o... See more
Company replied
I wholeheartedly advise against this company. There's practically no communication; I have to call or email to get any information! My client is a shah, and it's practically impossible to communicate... See more
Company replied
Optimal provided exceptional support from start to finish. My solicitor kept me informed and guided me through every step of the process. Although it took a bit of time to reach resolution, I am extre... See more
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Company details
Written by the company
Optimal Solicitors is a modern, forward thinking and progressive law firm. We represent both private individuals and business clients, nationally and internationally. Excellent customer service and good sound legal advice are at the core of what we do. It's not every day that you instruct a solicitor, but if you do you need to know our team are there for you.
Contact info
3rd Floor Oakland House, Talbot Road, M16 0PQ, Manchester, United Kingdom
- 01612507771
- info@optimalsolicitors.com
- optimalsolicitors.com
4.4
Excellent
1K reviews
Replied to 83% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not this firm for compassionate approach!
My car broke down and I stopped on your car park. I asked if I could leave it there until the AA came (sub one hour). A member of your staff refused and told me to park it on Sainsbury's, despite me tearfully saying my car wouldn't get that far. She insisted, I set off, and it got stuck in the road 20 metres outside, and couldn't even be pushed out of the road. I hope you staff member feels really great about making an AA mechanic do the repair lying in the road instead of safely in your carpark, and turning away a crying person justifiably scared to move their car.
November 7, 2024
Unprompted review
Reply from Optimal Solicitors
Dear Olivia,
We are sorry to hear about the difficult situation you experienced.
Unfortunately, our car park is reserved exclusively for our staff and clients to ensure its availability and safety. While we understand the challenges you faced, we are unable to take responsibility for unsafe vehicles left on our premises. Additionally, we cannot allow repairs to be conducted on-site, as this poses health and safety risks, including potential spillage of oil or other fluids, and the danger of a mechanic working on the ground in a space used for client access and deliveries.
There are several alternative parking options in the area that can accommodate such situations, and mobile mechanics are insured to carry out repairs safely in those locations or can arrange for the car to be collected by the recovery truck if it is unsafe to carry on with the repairs.
We appreciate the frustration this must have caused and hope that everything was resolved promptly once your car was repaired. Thank you for sharing your feedback, and we wish you all the best moving forward.
Kind regards,
Optimal Solicitors
I found this company on the internet
I found this company on the internet. I called right away. A very nice lady asked for important information. An email with the next steps to take came very quickly. Very efficient communication.
October 15, 2024
Unprompted review
Reply from Optimal Solicitors
Dear Ewelina,
Thank you for sharing your experience! We’re delighted to hear that you found our communication efficient and helpful. It’s always our goal to make the process as smooth as possible for our clients. Thank you for choosing us!
The company's employees were very nice
The company's employees were very nice, helpful, patiently explained all doubts, were competent in their field. I would gladly recommend Optimal Solicitors to others if they needed the case management that this company offers.
September 12, 2024
Reply from Optimal Solicitors
Thank you so much for your heartfelt review!
We are thrilled to hear that our team was able to assist you with your personal injury case. It's wonderful to know that our employees were nice, helpful, and patiently addressed all your doubts. Your kind words about our team's competence truly mean a lot to us.
At Optimal Solicitors, our goal is to provide exceptional case management and secure the best possible outcomes for our clients. Knowing that you would gladly recommend us to others is the highest compliment we could receive.
If you ever need legal assistance in the future, please don't hesitate to reach out—we're always here to help.
Thay are really helpful, professional and that’s was pleasure have them on my side.
Hi, professional people,professional company. I’m happy they help me with me case. I recommend it with 100%
August 30, 2024
Reply from Optimal Solicitors
Thank you so much for your heartfelt review!
We're thrilled to hear that our professional team was able to assist you with your personal injury case and help you secure the compensation you deserved. It was truly our pleasure to stand by your side and support you throughout the process.
Your satisfaction is our top priority, and knowing that we've earned your 100% recommendation means the world to us. Your kind words inspire us to continue providing exceptional legal services to our clients.
If you ever need assistance in the future, please don't hesitate to reach out—we're always here to help.
Once again, thank you for placing your trust in us.
Reply from Optimal Solicitors
Thank you so much for your wonderful review!
We are truly humbled and overjoyed to hear that you consider our service the best ever. Your kind words warm our hearts and inspire us to continue striving for excellence in all that we do. It’s clients like you who make our work so rewarding.
At Optimal Solicitors, we're dedicated to providing the highest level of legal support, and knowing that we've made a positive impact means the world to us. Should you ever need any assistance in the future, please don't hesitate to reach out—we're always here for you.
Once again, thank you for your trust and support.
Reply from Optimal Solicitors
Thank you so much for your kind words!
We're thrilled to hear that you found our service fast and reliable. Your feedback is greatly appreciated and motivates us to continue providing the best service possible. If you need any assistance in the future, please don't hesitate to reach out—we're always here to help.
The person who handled my case was rude…
The person who handled my case was rude and very rude. Overall I spent more on travel to MRI and doctors than the compensation. Overall I do not recommend
August 14, 2024
Reply from Optimal Solicitors
Thank you for your feedback. We are sorry to hear that you are unhappy with the outcome of your case.
Throughout the process, our primary goal was to provide you with the best possible advice based on the evidence available to us. Given that there were two witnesses against you, we believed that pursuing the case in court carried a significant risk. Our role as your solicitors is to assess all aspects of the case, including the likelihood of success and the potential stress and costs involved in going to court. We discussed these risks with you in detail, and it was ultimately your decision to accept the offer presented. Regarding the communication issues, we note that a translator was involved in nearly all of our calls to ensure that everything was clearly explained.
We understand that the outcome may not have been what you hoped for, but we believe that avoiding the potential risks and costs of an unsuccessful court case was in your best interest. If you would like to discuss this further, we are here to help.
Reply from Optimal Solicitors
Thank you for your kind words! We're glad to hear that you were pleased with our service. If you ever need assistance in the future, we're here to help. Thanks for choosing Optimal Solicitors!
I received very good instructions on…
I received very good instructions on what to do to resolve my financial resolution case. Great help with filling out the documents and a translator provided which made it very easy for me to quickly and correctly deliver the required documents to the court. I am very satisfied and I highly recommend the company Optimal solicitors. Best regards, Michal
August 1, 2024
Unprompted review
Reply from Optimal Solicitors
Thank you, Michal, for your wonderful review! 😊 We're so glad to hear that our instructions and support made your financial resolution case smoother for you. It's great to know that the assistance with filling out documents and the translator service were helpful. Your satisfaction is our top priority, and we're thrilled that you highly recommend our services. If you ever need anything else, we're always here to help!
Raised 2 claims with Optimal Solicitors…
Raised 2 claims with Optimal Solicitors and they delivered a very good service recommended 100%
July 22, 2024
Reply from Optimal Solicitors
Thank you so much for your kind words and for trusting us with your claims! We're delighted to hear that you were pleased with our service. Your recommendation means a lot to us, and we're here 100% for you if you ever need assistance in the future. Thanks again for choosing Optimal Solicitors!
I highly recommend it
I highly recommend it, they take the matter step by step, if you have any questions or doubts, they provide advice and answers, they are also very effective in their work
July 24, 2024
Reply from Optimal Solicitors
Thank you so much for your wonderful review! 🌟 We're thrilled to hear that you had such a positive experience with us. Taking things step by step and ensuring all your questions are answered is exactly how we aim to support our clients. We're here for you every step of the way, and it means the world to us that you found our work effective. If you ever need anything in the future, don’t hesitate to reach out—we're always here to help!
I am satisfied with the cooperation
I am satisfied with the cooperation. The case ended positively for me. The company contacted me on an ongoing basis.
June 6, 2024
Reply from Optimal Solicitors
Thank you for sharing your positive experience! We're thrilled to hear that your case concluded successfully and that you were satisfied with our cooperation and communication throughout the process. Your satisfaction is our top priority, and your feedback is immensely valuable to us. We appreciate your feedback and look forward to assisting you again in the future!
Stachowiak Kacper and Mom
Just say me and my mom thank you for your hard work , the time , and everything.
June 7, 2024
Reply from Optimal Solicitors
Thank you so much, for your kind words and for acknowledging our efforts. Dealing with serious injuries requires not only timely and expert legal assistance but also a deep understanding of the impact such events have on lives. We're committed to ensuring that our clients receive the right compensation and support they deserve during such critical times. Your appreciation motivates our team to continue working hard and providing dedicated service to all our clients. We wish you both the best moving forward and remain here should you need any further assistance.
nice and friendly service
nice and friendly service, everything explained quickly and thoroughly, many thanks 😊
June 9, 2024
Unprompted review
Reply from Optimal Solicitors
Thank you for your wonderful feedback! We're thrilled to hear that you found our personal injury compensation service both friendly and informative. Our team is dedicated to ensuring that everything is explained clearly and promptly, so you feel fully supported every step of the way. Your satisfaction is very important to us, and we're grateful for your kind words. Many thanks for choosing us, and please remember we're here whenever you need us! 😊
Optimal service
Platform is great and the solicitors and legal assistants who dealt with my case were all really helpful and responsive. Great service
June 3, 2024
Reply from Optimal Solicitors
Thank you so much for your positive feedback! We're delighted to hear that our team provided the support you required. At Optimal Solicitors, ensuring our clients feel helped and heard is our top priority. We look forward to serving you again in the future!
Very pleased with Optimal Solicitors.
Very pleased with Optimal Solicitors.
They are very professional and helpful, always
able to contact via e -mail or phone- call
I do recommend Optimal Solicitors to everyone.
Thank You.
Marta Wesolowska
May 23, 2024
Reply from Optimal Solicitors
Thank you so much for your kind words, Marta! We're delighted to hear that you were satisfied with the service provided by Optimal Solicitors. Our team is committed to offering top-notch support in family law matters, ensuring easy accessibility via email and phone to address any concerns promptly. It's fantastic to know that our efforts are making a difference. We truly appreciate your recommendation and look forward to assisting you and others in the future. Thank you once again for choosing us for your legal needs.
They are very professional and helpful
They are very professional and helpful. We did had few times problem with contacting but when we did, they were professional and clear. I do recommend Optimal Solicitors to everyone.
May 3, 2024
Reply from Optimal Solicitors
Thank you for sharing your experience with Optimal Solicitors. We're glad to hear that you found our team professional and helpful. We apologize for the occasional difficulties in contacting us but are pleased that once in touch, you received the clear and professional service we strive to provide. Your recommendation means a great deal to us, and we are committed to improving our accessibility to better serve you and all our clients. Thank you once again for choosing Optimal Solicitors and for your trust in our services.
Reply from Optimal Solicitors
Thank you for your fantastic feedback. We are delighted to hear that you found our lawyers experienced, professional, and responsible. Your grade 10 rating means a lot to us!
At Optimal Solicitors, we take pride in providing exceptional legal services and ensuring our clients feel confident and well-supported throughout their cases. Your satisfaction is our top priority.
If you need any further assistance or have any questions, please don’t hesitate to reach out. We’re here to help.
I am really disappointed how you…
I am really disappointed how you handled the situation and issues, no effort at all
May 20, 2024
Unprompted review
Reply from Optimal Solicitors
We are sorry to hear about your disappointment with how we handled your enquiry.
We regret that we were unable to open a case for you and understand how frustrating this must be. Handling enquiries with care and attention is important to us, and we are sorry that we did not meet your expectations on this occasion.
Thank you for bringing this to our attention, and I hope we can have the opportunity to assist you better in the future.
They are very responsive and helpful
They are very responsive and helpful, putting your mind at ease.
May 17, 2024
Reply from Optimal Solicitors
Thank you for your kind feedback. We are pleased to hear that you found our team to be very responsive and helpful, putting your mind at ease.
At Optimal Solicitors, our core values focus on providing exceptional client care, clear communication, and personalized support. We aim to be the solicitor of choice for all our clients, ensuring they receive the best possible service.
Your satisfaction is our priority, and we truly appreciate your comments. If you need any further assistance, please don’t hesitate to reach out.
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