We dealt with Joseph and he's a true professional.Not to mention, he answered all our questions and also made some great suggestions. Probably the best customer service I've had.In a long time....... See more
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Review summary
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Best tracking device on the market for the price. Customer support is outstanding. One email had my issue fixed within an hour. Specifically Joe who called me to make sure all was well. Keep up the am... See more
Within minutes of me contacting Optimus tracker via email I got a response. I emailed them my problem and my perceived issue and they resolved it virtually in 2 minutes. I have four trackers on cars a... See more
you have a great product but without great Customer service it means nothing to a customer. Thank you Ryan for your help today and get back up and running with my new tracker and your new app. You hav... See more
Company details
- #6 of 115 best companies in Electronics Store
Written by the company
Keep an eye on loved ones and valuable possessions with Optimus GPS trackers. Optimus provides quality GPS tracking units and accessories you can depend on.
Contact info
4.9
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 48 hours
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What a great product !!!
What a great product !!! Works well for tracking our assets and Cargo. And it also comes with great customer service. Brian really helped us set up the whole thing.
March 26, 2026
The tracker works fine as it should do…
The tracker works fine as it should do and customer service are really helpful on any issues you may have
March 26, 2026
I just got help from eric it was very…
I just got help from eric it was very helpful and help me
March 25, 2026
I was very pleased with how fast and…
I was very pleased with how fast and helpful abner helped me!
March 25, 2026
Excellent communication
March 25, 2026
5 star
Eric was not knowledgeable about my account and also helped me in every step of the way. I really appreciate him.
March 24, 2026
Best tracker ever!
Best tracker ever!. Live and put you right on spot!. Sometimes, I just want to be placed 20 feet away from the exact spot but with Optimus be prepared to be at the exact location. Customer service is on point too!. No waiting and talking to a real person!.
March 23, 2026
customer service was easy and fast
customer service was easy and fast. Erick was quick and efficient.
March 23, 2026
Easy to deal with
March 10, 2026
The customer service was very…
The customer service was very professional and has knowledge of the product that the company is offering.
March 20, 2026
Solve the problem quickly
March 20, 2026
Great Product and Customer Service
Cynthia was awesome! I explained my issue and she immediately responded with the fix! Great customer service and amazing trackers!!! Highly recommend Optimus GPS Trackers!!!
March 19, 2026
Quick and easy
March 19, 2026
Had a couple issues with trackers…
Had a couple issues with trackers getting connected, initially, but after that, no problem at all.
March 2, 2026
Very patient with me since I’m not…
Very patient with me since I’m not great with phone
Very nice took her time
Thanks again!! Mike
March 19, 2026
Unit not showing data
After explaining the problem I was having. They solved my problem by replacing my unit. Represenitves were kind and helpful,
March 19, 2026
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