OptiPay Reviews 170

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

The summer season is a tough period for our business cash flow, but TIM was able to smooth the cash flow for us with their invoice finance facility.

Rated 5 out of 5 stars

The Invoice Market saved or business! Their cash flow solutions especially the supply chain product allows us to pay suppliers upfront to take advantage of early settlement discounts and then the invo... See more

Company replied

Rated 5 out of 5 stars

Short review - Awesome response time: * Sent inquiry on 2Sep, got a call same day. * Was ask to send 3 simple docs (simplest in all capital financing firms I have dealt with) via email, which I... See more

Company replied

Rated 5 out of 5 stars

We were experiencing a cash flow issue due to rapid expansion in our business. We dealt with TIM and all the lovely staff were so helpful and within a short amount of time we were able to solve our i... See more


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4.9

Excellent

TrustScore 5 out of 5

170 reviews

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Rated 5 out of 5 stars

Coudn't Be Happier!

tim. offered us a great Trade Finance solution for our business. Its transformed out cash flow needs. Excellent customer service too and simple, quick process. Thanks tim.!

January 30, 2019
Unprompted review
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Reply from OptiPay

Happy to assist! Thanks for the feedback.

Rated 5 out of 5 stars

Great service

Great service from Angus. Helped my business when I needed cash flow. I’d highly recommend The Invoice Market.

October 14, 2018
Unprompted review
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Reply from OptiPay

Thanks for sharing your experience with us Gia

Rated 5 out of 5 stars

Great customer service

Tim provided us with the cash we needed that is very cost effective for our business.

October 12, 2018
Unprompted review
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Reply from OptiPay

Thanks for the positive review Ralf!

Rated 5 out of 5 stars

The team at The Invoice Market

The team at The Invoice Market have been fantastic with both their products and support for our business.

Flexible options within the product suite and the high level of care, attention and customer service has been integral to the growth of our business units.

I would and do highly recommend The Invoice Market

October 11, 2018
Unprompted review
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Reply from OptiPay

Thanks Mike for choosing us, don't hesitate to contact us if ever you need anything.

Rated 5 out of 5 stars

Through are dealings with The Invoice…

Through our dealings with The Invoice Market, we have been able to increase our turnover and profits by using the facilities and services offered by this company. My team and I were extremely impressed with the quality of service provided and transparency of the fees and prompt servicing. Their response time was excellent and they've gone the extra mile to assist us with cash flow. We have no hesitation in recommending The Invoice Market to any potential customers.

October 11, 2018
Unprompted review
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Reply from OptiPay

Always happy to help Tanya!

Rated 5 out of 5 stars

Fantastic solutions, saved our business

The Invoice Market saved or business! Their cash flow solutions especially the supply chain product allows us to pay suppliers upfront to take advantage of early settlement discounts and then the invoice finance gives us the cash we need to cover our weekly opex. Great people and always available to help. Thank you

October 7, 2018
Unprompted review
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Reply from OptiPay

Happy to assist! Thanks for the feedback.

Rated 5 out of 5 stars

Great solution and excellent service

Great solution and excellent service. It's very pleasure working with the invoice market team. They provided best solution for my cash flow, thank you from a happy customer.

October 5, 2018
Unprompted review
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Reply from OptiPay

We're happy to help Berry, thanks so much for the great feedback.

Rated 5 out of 5 stars

Its been a pleasure working with The…

Its been a pleasure working with The Invoice Market over the last year. Will definitely recommend it to others. Thanks to the team esp. Angus and Des for going out of the way to recommend a solution that works best for our business.

October 3, 2018
Unprompted review
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Reply from OptiPay

Thanks for sharing your experience with us Hersh!

Rated 5 out of 5 stars

Great service, Great Solution for Growing Businesses!

Great service! Was very prompt at offering an easy to use and cost effective solution that has really worked for our business, and the money was in our account within 24 hours of our debtors verifying our invoices, each and every time. It is making a world of difference to our cash flows, plus we can now take on bigger projects and fund the working capital, with ease. Thank you tim.!

October 3, 2018
Unprompted review
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Reply from OptiPay

Thanks for the positive review Steve!

Rated 1 out of 5 stars

BE VERY CAREFUL

BE VERY CAREFUL. They do have multiple other charges over and above the "pre agreed" discount fee, We stopped using them after 7 weeks due to it taking up to 21 days to verify invoices and funding received just days before our invoices were due to be paid anyway at a cost well above any loan or overdraft even payday lenders work out cheaper. We also found numerous discrepancies between what they report to have deposited into our bank against what we actually received in Bank when asked the question why? The answer is always a fee for one thing or another
Biggest mistake our business has made to date

September 30, 2018
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Reply from OptiPay

Thank you for your feedback - we appreciate it, and we are very disappointed that your experience with tim. was unsatisfactory. In over five years of trading you are the only client to have expressed a negative experience and this greatly concerns us.

In the interest of full transparency, we’d like to correct some details that you have raised.

We were concerned about your statement that ‘it took weeks to get a % of your invoices’ so we checked our records and found the following is what actually transpired; we funded you 7 times in total - 5 times funding was released on the very same day that the invoice was verified by your debtor and on 2 other occasions funding was released the day after verification was received by your debtor, as it was received after cut-off time.

You also made a point about a debtor payment having been received a few days after we funded you, but we’re unsure how this implicates tim as we do not control when your debtor pays. The decision to submit an invoice for funding is also entirely within your control.

We are truly at a loss to find where our process may have failed you and cause you the experience that you describe. Our fees and processes are detailed in the Letter Of Offer which you signed, and having performed an analysis of your query, we cannot find any error on our part and completely refute your comments.

Rated 5 out of 5 stars

Satisfied Client

The Invoice Market offered us a straightforward resolution to our cash flow issues which enabled us to continue to expand our business. Highly professional team, great service, prompt and easy to deal with.

August 17, 2017
Unprompted review
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Reply from OptiPay

Our team is always happy to help! Thank you for the feedback!

Rated 5 out of 5 stars

professional

professional, friendly knowledgeable staff, Would highly recommend.

August 9, 2017
Unprompted review
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Reply from OptiPay

Great to hear you loved the service from our team, thanks tim

Rated 5 out of 5 stars

Fantastic Service

I came to TIM. for professional advice regarding a cash flow incident and was greeted with exceptional customer service from the staff. The employees presented themselves as professionals in their area and I would highly recommend this service to anyone seeking quick and knowledgeable enquiries regarding funding to their business.

August 9, 2017
Unprompted review
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Reply from OptiPay

Thank you for choosing us Hayden!

Rated 4 out of 5 stars

Great service

They were very easy to deal with. Great customer service. Any queries or questions were dealt with promptly.Would recommend them.

February 26, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent and Professional

We were experiencing a cash flow issue due to rapid expansion in our business. We dealt with TIM and all the lovely staff were so helpful and within a short amount of time we were able to solve our issues and resolve our cash flow. I would definitely use TIM again if needed without hesitation. I would also recommend them without any doubt to anyone in need of their services.

November 14, 2016
Unprompted review

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