Received a quote within 24hrs of sending info and image of the damaged arm to my sunglasses. Quote was better than expected and sent off my glasses, they gave me an update on receiving, starting work... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Top class workmanship, and superb customer service from start to finish. They have brought back my favourite frames back to life from the brink! May your enterprise prosper as we need more artisans wh... See more
Company replied
The customer service was excellent, they provided me with the information requested within 2 hours of sending the enquiry and then replied throughout the day. The price was much cheaper than s... See more
Company replied
My glasses were snapped in half I contacted opto glasses repair they confirmed to me the glasses were repairable,I sent them off on Monday morning they emailed me on Tuesday to tell me the glasses... See more
Company replied
Company details
Written by the company
Professional Glasses Repair Service Across the UK At Opto Glasses Repair Ltd, we specialise in high-quality, affordable glasses repair, including laser welding, hinge fixes, and spring replacements. Our expert technicians restore your glasses quickly and reliably with our convenient UK-wide postal service.
Contact info
United Kingdom
- info@optoglassesrepair.co.uk
- optoglassesrepair.co.uk
4.8
Excellent
67 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I cannot recommend this company enough
I cannot recommend this company enough. They are absolutely wonderful. The best! The hinge on my favourite glasses that I wear all the time broke off and I thought I would have to go and have the hassle of buying a new pair, but I love these glasses so I looked on the internet to see if I could get them fixed. I found Opto Glasses Repair Ltd and a couple of other companies, so didn’t know which one to go for. I had to email my request and wondered when i would hear back, but Opto Glasses Repair came straight back, asked me to upload a photo, and it was all very easy to do on their website. They quickly gave me a quote, which was so much cheaper than I had expected. I was worried about sending them off in the post, because they are quite expensive. I got them back a within 2 days, and I was so happy. They were delivered in a secure box. I was kept updated by email all the time, when they received them, that they were working on them, and when they were returning them. The service this company provides is outstanding, and others could do well to take a leaf out of their books. It means so much to get such service these days. I will, and have done, highly recommend them to anyone, for any problem with their glasses as they cover everything to do with glasses repairs. I always thought I would have to go to the optician to get them sorted out, but this way is much quicker and I had my glasses back within 2 days, like I said. I was worried as I had to use an old pair of glasses which were a weaker prescription, but before I knew it I was wearing my glasses again.
And to top it all, they enclosed a new glasses cleaning cloth, personalised with my name on it. I felt so emotional and very blessed, that personal touch means so much and says a lot about this wonderful company. Please don’t hesitate to use them for anything to do with your glasses, you won’t be disappointed.
May 13, 2026
Unprompted review
Reply from Opto Glassesrepair Ltd
Dear D James,
Thank you so much for taking the time to leave such a thoughtful and heartfelt review. Reading your words truly means a great deal to us.
We understand how important a favourite pair of glasses can be, so we are delighted we could repair them quickly and make the whole process easy and reassuring for you from start to finish. Knowing that our updates, careful packaging, fast turnaround, and personal touches helped make you feel looked after is exactly what we strive for as a company.
Your kindness, trust, and recommendation are genuinely appreciated by our entire team. Thank you again for choosing us.
Best Regards
Opto Glasses Repair Team
100% recommendation
Excellent communication, from advice regarding the correct repair package through to when the glasses would be returned. Speedy service (48hour turn around) and a first class repair on glasses my optician said were unrecoverable.
June 5, 2026
Unprompted review
Reply from Opto Glassesrepair Ltd
Dear CC,
Thank you for your wonderful review! We’re delighted we could repair your glasses and provide the fast, smooth service you expected. It means a lot to hear that we could help restore frames that were considered unrecoverable. We truly appreciate your trust and support!
Best Regards
Opto Glasses Repair Team
Professional job,fast service ,very…
Professional job,fast service ,very good price.You are the best...I'm very happy with the choice i made .Thank you .
June 1, 2026
Unprompted review
Reply from Opto Glassesrepair Ltd
Dear Rusudan,
Thank you for your kind words! We’re delighted you were happy with the repair, fast service, and pricing. Your support means a lot to us, and we’re so pleased you chose us. Enjoy your glasses, and thank you again!
King Regards
Opto Glasses Repair Team
Great experience with this company
Great experience with this company - great communication, fast turnaround and high quality of work.
June 1, 2026
Unprompted review
Reply from Opto Glassesrepair Ltd
Dear Sam,
Thank you for your kind words! We’re really pleased to hear you had a great experience with us. Providing clear communication, fast turnaround times, and high-quality repairs is exactly what we aim for. We truly appreciate your support and hope to help again in the future!
King Regards
Opto Glasses Repair Team
My wife bought me a pair of Ray Bans….....but
My wife bought me a pair of Ray Bans for my birthday. My pride and joy for the last 2 years. Utter horror ensued when they fell and broke a few days ago. I Googled repair service and came across Opto Glasses Repair. After sending an online enquiry with supporting photos I was contacted the very next working day. I thought my glasses being a luxury brand would fall under the most expensive repair package they offer but on responding they told me I would be eligible for the next service down which is slightly cheaper. I followed the website instruction on posting the glasses and Opto confirmed receipt 2 days later. Over the next 2 days I was kept fully updated with progress and at the end of day 2 notified the glasses had been dispatched on a RM 24 signed for service. They arrive back with me a couple of hours ago. Not only was the repair not visible but the glasses had been deep cleaned making them look new again. The icing on the cake, the guys at Opto included a personalised cleaning cloth and a 'caring for your glasses' tips leaflet. The whole process took less than a week! Companies like Opto are a dying breed in this country. It's very rare to come across people who are honest, professional and really do care about the customer. Businesses like Sky or British Gas will send you a txt for customer reviews immediately after the call - they get BORING. I am happy to write this extensive review when it really matters. These guys are now my go to and I have shared their details with friends and family already. Thank you Opto!
Regards
One very satisfied customer!
May 29, 2026
Unprompted review
Reply from Opto Glassesrepair Ltd
Dear Neil,
Thank you so much for taking the time to write such a detailed and thoughtful review.
We are truly delighted to hear that your Ray-Bans have been restored to a condition that exceeded your expectations. We understand how much a favourite pair of glasses can mean, especially when they carry sentimental value, so we're pleased we could help bring them back to life.
At Opto Glasses Repair, we believe in providing honest advice, fair pricing, clear communication, and the highest standard of workmanship. Knowing that you appreciated not only the repair itself but also the updates throughout the process, the deep clean, and the additional care materials means a great deal to our team.
Your kind words about our customer service are especially rewarding. We work hard to treat every pair of glasses as if they were our own, and it's wonderful to know that this commitment has made a positive impression.
Thank you again for your trust, your recommendation to friends and family, and for choosing Opto Glasses Repair. We look forward to helping you whenever you need us in the future.
Kind regards,
The Opto Glasses Repair Team
Fast
Fast, they fixed my glasses when I was told before by a high st store it was not possible. Fast delivery too. Very happy with the service
May 19, 2026
Unprompted review
Reply from Opto Glassesrepair Ltd
Dear Jojo,
Thank you for your kind review. We're delighted we could repair your glasses when others thought it wasn't possible, and that you were pleased with the turnaround time. We truly appreciate your support and hope to help again if you ever need us.
Best regards,
The Opto Glasses Repair Team
Affordable and speedy but not great
Affordable and speedy. I thought the repair would be better and invisible. Maybe I was naive, but a bit disappointed in it.
For me the speed didn't matter as much as the quality of the repair. I would have paid more and waited longer for more unnoticeable work.
My spectacles are very unique and rare so that's why I think this way.
All that said the glasses work and I'm so grateful this service exists and they were repaired because they were useless after being trodden on.
May 26, 2026
Unprompted review
Reply from Opto Glassesrepair Ltd
Dear Gemskii,
Thank you for your feedback and for choosing our repair service.
We are pleased to hear that you found the service affordable and speedy. We would also like to note that our repair techniques, materials, and equipment are of the highest professional standard available.
With certain frame materials, particularly transparent or translucent plastics, some evidence of the repair may remain visible after the work is completed. This is due to the nature and construction of the frame itself rather than the quality of the repair.
Thank you for taking the time to share your experience. Your feedback is appreciated and helps us continue to improve our service.
Best regards,
The Opto Glasses Repair Team
great service
Great service with a fast turn around. repaired my glasses after my 3 year old was playing a little rough- even the nose pads were replaced - my glasses feel like new again very pleased
May 22, 2026
Unprompted review
Reply from Opto Glassesrepair Ltd
Dear Mr Karageorge,
Thank you so much for your kind review! We’re really pleased we could get your glasses repaired quickly and back to feeling like new again. We also made sure to replace the nose pads so everything was as comfortable and fresh as possible. Thanks again for choosing us.
Best regards,
The Opto Glasses Repair Team
Just brilliant service from start to…
Just brilliant service from start to finish. Clear comms and sunglasses are in almost new condition as a result.
May 15, 2026
Unprompted review
Reply from Opto Glassesrepair Ltd
Dear Austin,
Thank you very much for your wonderful feedback.
We are delighted to hear that you were happy with both our communication and the final repair result. Restoring sunglasses as close as possible to their original condition is always our goal, so it is great to know that you were pleased with the outcome.
Thank you again for choosing Opto Glasses Repair LTD.
Kind regards,
Opto Glasses Repair LTD
Glasses magicians
I sent in a quote for a pair of glasses that didn't look 'that' damaged to another business in the glasses repair space. They said nothing could be done and they were 'beyond all repair'. I didn't believe it. So, I sent in a couple of quotes to some other services, one being Opto Glasses Repair.
Turns out it could be done. Opto quoted me an incredible price, and fixed the glasses with zero quibbles.
Top quality service that I'd highly recommend!
May 16, 2026
Unprompted review
Reply from Opto Glassesrepair Ltd
Dear Luke,
Thank you so much for your kind words and for trusting Opto Glasses Repair LTD with your glasses.
We always believe that if there is a safe and professional way to restore a pair of glasses, it is worth exploring every possible option before giving up on them. We are very pleased that we were able to repair your glasses successfully and that you were happy with both the service and the price.
Your recommendation truly means a lot to us.
Kind regards,
Opto Glasses Repair LTD
Reply from Opto Glassesrepair Ltd
Dear Chris,
Thank you for your kind review! We're delighted to hear you were happy with the service and the quick turnaround. We really appreciate your support.
Kind regards,
Opto Glasses Repair LTD
Perfection
This is an extremely efficient process from beginning to end. Information is provided throughout and the repair executed with perfect precision. Brilliant.
May 6, 2026
Unprompted review
Reply from Opto Glassesrepair Ltd
Dear Peter,
Thank you so much for your wonderful feedback! We’re delighted to hear that you were happy with both the communication and the precision of the repair. Providing an efficient, reliable, and high-quality service from start to finish is exactly what we strive for. We truly appreciate your support and look forward to helping you again whenever needed.
Kind regards,
Opto Glasses Repair LTD
Glasses, arm repair, and clean.
Thank you, Opto Glasses a fantastic Repair a deep clean on the lens and the glass, they look as good as new. They’ve attached the left arm of the glasses and that looks sturdy. I know I need to upgrade my glasses and I will and thank you for my personalised glass cleaner with my name on it.
May 8, 2026
Unprompted review
Reply from Opto Glassesrepair Ltd
Dear FERIE,
Thank you so much for your kind words! We’re really pleased to hear your glasses are looking as good as new again. We always aim to make every repair strong, clean, and as professional as possible, so it’s great to know you’re happy with the repair and deep clean.
We’re also glad you liked the personalised glasses cleaner. Thank you again for trusting Opto Glasses Repair, and whenever you decide to upgrade your glasses in the future, we’ll still be here if you ever need us.
Kind regards,
Opto Glasses Repair LTD
Excellent service
Excellent service. Fast and not expensive. Would highly recommend
May 1, 2026
Unprompted review
Reply from Opto Glassesrepair Ltd
Dear Malcom,
Thank you for your great feedback
We’re delighted to hear you found our service fast and affordable. Your recommendation really means a lot to us.
Kind regards,
Opto Glasses Repair LTD
Good communication and my Maui Jim…
Good communication and my Maui Jim glasses were returned as if new.
Can’t fault.
April 30, 2026
Unprompted review
Reply from Opto Glassesrepair Ltd
Dear Barry,
We’re really pleased to hear you were happy with both our communication and the repair of your Maui Jim glasses. Returning them like new is exactly what we aim for every time.
Thank you for your trust and support.
Kind regards,
Opto Glasses Repair LTD
Very rarely would I take the time to…
Very rarely would I take the time to write a review but i have genuinely been blown away by this company. My experience started with an instant quote to my enquiry, a snapped arm on two pairs of sunglasses. I was very sceptical as the price for repair seemed too good to be true but opted to take the risk. I purchased the service, paid for postage and within 2 days received confirmation the glasses had been received and repairs had been completed. By day 3 (today) I have just received my sunglasses back and I'm over the moon with just how good the repair is. Not only have the arms been repaired (which you'd only know if it was pointed out) but they've repaired, strengthened and sorted other small issues to the point they are back to looking as good as new. Would highly recommend this company to anyone.
April 30, 2026
Unprompted review
Reply from Opto Glassesrepair Ltd
Dear David,
Thank you for taking the time to leave such a detailed review — it really means a lot to us.
We completely understand your initial scepticism, so it’s especially rewarding to hear that the experience exceeded your expectations from start to finish. From the instant quote to the quick turnaround, we always aim to make the process as smooth and reassuring as possible.
We’re delighted that not only the main repairs but also the additional adjustments made such a noticeable difference, bringing your sunglasses back to like-new condition.
Your recommendation truly means everything to us. If you ever need our help again in the future, we’ll be here and ready to assist!
Kind regards,
Opto Glasses Repair LTD
Outstanding service
Outstanding service. Excellent repair, rapid service, good price
April 23, 2026
Unprompted review
Reply from Opto Glassesrepair Ltd
Dear Chr,
Thank you for your kind words! We're delighted to hear you were happy with the repair, speed, and pricing. We really appreciate your support and look forward to helping you again whenever you need us.
Kind regards,
Opto Glasses Repair LTD
Great repair
Sent glasses through royal mail on Friday and had them back on the Wednesday. Brilliant service. The repair very good. Will definitely recommend them to family and friends.
April 22, 2026
Unprompted review
Reply from Opto Glassesrepair Ltd
Dear Caroline,
Thank you for your kind feedback! We’re really pleased to hear your glasses reached you quickly and that you’re happy with the repair. It means a lot to us that you’d recommend our service to your family and friends. We truly appreciate your support.
Kind regards,
Opto Glasses Repair LTD
Excellent
Excellent, fixed my parada sunglasses straight away, quick next day return. They were well wrapped lovely and clean. Nice touch my name was on the cleaning cloth, the price for fixing was such a good price. Regards Pauline Field
April 16, 2026
Unprompted review
Reply from Opto Glassesrepair Ltd
Dear Pauline,
Thank you so much for your kind feedback. We’re really pleased to hear that your Prada sunglasses were repaired quickly and returned to you safely the very next day.
It’s great to know you appreciated the care we put into the packaging and the personal touch with the cleaning cloth. We always aim to combine quality workmanship with thoughtful service at a fair price.
Kind regards,
Opto Glasses Repair LTD
Sent away in the Monday back on the…
Sent away in the Monday back on the Thursday top notch service
April 13, 2026
Unprompted review
Reply from Opto Glassesrepair Ltd
Dear Scott,
Thank you so much for your satisfaction with our service and for taking the time to leave a review.
Best regards,
The Opto Glasses Repair Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.